www.orient-ation.de

Formal calls are to people like lawyers, doctors, other office employees, any service industry etc.

Informal calls are to people like friends, parents etc.

www.orient-ation.de

www.orient-ation.de

Jane is making calls to an employee of another company and to her lawyer.

Peter is making one call to his mother and another to a friend.

www.orient-ation.de

Receptionist: 'Good morning, this is Feelgood company. How may I help you?'

Jane: ‘ Good morning. I'd like to speak to Mr. Miller, please. It's Jane Stir from Lookgood Company speaking.‘

Receptionist, 'I'll put you through;

www.orient-ation.de

However a few minutes later, the receptionist:'I'm sorry, Mr. Miller is not available right now. He's in a meeting. Can I take a message?'

Sie bitten um Rückruf und sagen ihm, es ging um den Termin am 25. Februar in HannoverGeben Sie bitte Ihre Durchwahl an.

www.orient-ation.de

Fragen Sie, wie lange die Besprechung geht und, dass Sie es später nochmal versuchen werden, da es sehr wichtig sei.

www.orient-ation.de

Receptionist 'If you'll hold on, Ms. Stir, I'll see if Ms Eagle is free,’ After a short pause….

'No, I'm sorry, Ms Eagle is away from her desk at the moment. Can I take a message or perhaps Ms Eagle could call you back?‘

Give a time and your number

www.orient-ation.de

“Hello” was the reply. Peter: ‘Ask how she is and

tell her you will be late tonight and you want to know what she is cooking for supper.

www.orient-ation.de

Peter is calling a friend he wants to invite for a party on Saturday at 9 pm. However his ansering machine is on: 'This is John speaking I'm sorry I'm not available to take your call right now, but if you leave a message and your name and number after the tone I'll get back to you as soon as possible.'

Peter:……

www.orient-ation.de

www.orient-ation.de