Presentation topic

Presented to : Sir Zargham ullah Khan

Naveed Iqbal Mi12MBA038

M.Abdullah

Usman Anwar

Sadam Ayub

• Mi12MBA057

• Mi12MBA049

• Mi12MBA073

Objectives of this Presentation

To know about company

Products & Services HR in Telenor

SWOT Analysis

History: Norwegian

Multinational Telecommunication company. 1 of World’s largest

mobile telecommunication companies Owns network in 12

countries Operations in more than

30 countries

Norwegian Multinational Telecommunication company. 1 of World’s largest mobile

telecommunication companies Owns network in 12

countries Operations in more

than countries

“Telenor Pakistan”

Telenor acquired the license for providing GSM services in Pakistan in April 2004Telenor is the 2nd largest network of Pakistan after Mobilink.It had a reported subscriber base of 26.7 million, and market share of 24%1st Company in Pakistan that following International HRM rules

Contribution in Pakistan Economy

It has created 2,500 direct and 25,000 plus indirect jobs.It has a network of 30 sales & services centerMore than 250 franchises150,000 retailersFor 2010 it is estimated that Telenor Pakistan

contributed over Rs. 21 billion in various forms of direct and indirect taxes to the economy of Pakistan.

“Vision & Mission”We are here to Help you!

We believe in 4 core values…

Make it Easy

Keep Promises

Be Inspiring

Be Respectful

Type of Customers…Business community Govt. organizations Teen agers Shopkeepers Bankers

Product Line

Competitors

Mobilink Warid Telecom Zong U-fone

Departments

Commercial

Customer care

Human Capital

TechnologyFinance

Corporate Affairs

Admin.

Departments

Human Resource Management

Flatter hierarchy

Easily Approach to BossFlatter Type of OrganizationLess layers of hierarchy

PlanningOrganizing / Staffing

Human Resource Management

LeadingControlling

Management Functions

HUMAN RESOURCE MENAGEMENT????

The Management function that deals with recruitment, placement, training, development of organization members.HRM is the process for staffing the Organization & sustaining high employee performance.

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Why the HRM is so important???

Staff is the most important resource of an organizationHuman resource is

the key ingredient to successHelps to reduce high

employee turnover

Components of a HRM SystemComponents of a HRM System

HRM

HR Planning

Recruitment

Selection

Orientation

Training

Performance Apprisal

Salary&

Benefits

Career Developme

nt

Type Of Business And Importance Of HRM

Telenor serves its valued customer through its best servicesThat services are given with Human Capital , so Telenor has to take much care of it Human Capital ,Its Human Resource Management Department is solely responsible for it.Visit to every Franchise on weekly basis

Telenor Pakistan in context withHRM

Components Of HRM

Telenor and HRM systemBeing the Multinational Company it has to follow the world wide accepted rules and regulation regarding to HRMHRM system consists upon 8 elements

Recruitment In Telenor

Telenor believe in equal opportunity and Freedom of ActionTelenor has most graduated jobs in EuropeAsian countries prefer to hire young and skill full individuals over elderly experienceCurrently 80% staff is young generation

Types Of Recruitment

Inter RecruitmentExternal Recruitment

Hiring Process

Advertising/C.V Collecting/ Talent huntScreening / Short listingGeneral Test (Line & Recruitment)TST, PPA or SimulationInterviewCandidate FinalizationOffer & Acceptance

Hiring Process Time

Basically depend upon the nature of JobNormally 6-8 weeksImportant for the graduates to assess themselves and recognize their interestsNot only GPA but skills are also important

Firing

Thanks to Allah, a very few people are, we fired since the Telenor started its work in PakistanNo compromise on serve the customer Moral persuasion on suspicionNotes before 40 days

In Telenor , selection is not influenced

By gender, age, race, colour , religion ,national origin or disabilityToday, our workforce proves that; with 18% women working at all levels in the organization, both foreign and local educational backgroundsSelection includes a whole process, in which every one who fulfils the requirement of job can apply Online

Job Requirements for Selection

Communication skillCustomer focusInnovative Working with others

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Orientation

Brief Intro about the organizationFeel at easecurrent values, beliefs and code of conduct

Telenor’s Code of ConductTelenor has a professional and positive workplace with an inclusive working environment.

People have to behave with respect and integrity towards anyone comes into contact with through your work.

They have to create an environment free from any discrimination, be it based on religion, skin colour, gender, sexual orientation, age, nationality, race or disability.

Skills developmentSponsor further education &programsIntroduce Telenor vision & valuesIdentify , manage & develop talentIntroduce latest training concepts

Trainings for..

Types Of Training we Conduct

Orientation trainingTechnical trainingManagement development training

Training Process

Assessment stageTraining design implementation stageEvaluation stage

Performance Appraisal

Performance Appraisal in Telenor

Based on the judgment & opinions of :

supervisors PeersMangersemployeesSubordinates

Methods..

Work standardsChecklistGraphic rating scaleRanking methodsEssay appraisalMulti-rater assessmentForced choice rating

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Compensation , Benefits & Awards, Reward

Salary System of Telenor

Salary system of any organization is confidentialTelenor pays most handsome Compensations to their employees amongst the all cellular Companies of Pakistan1st priority in choosing Company for Job, Telenor

Special things for special persons/DisablesGratuityLaptop scheme Life insuranceLong term service awardMaternity leaveMobile connections

Award ,Reward And Incentives

Special things for Special Persons:In Telenor, equal opportunities are given to everyone even we care for disable persons.We provide suitable and easily adjustable environment for them

GratuityLong term incentivesFinancial relief or award

Insurance

Support the family of employee

Long Term Service Award

Completion of number of years

Shild or giftLaptops

Allotted one laptopPersonal ownership to permanent employee

Provident fund• All permanent employees • Eligible for provident fund

Leaves Annual leaves

• 21 leaves in a years• Other than the special Religious and Gov. holidays

Maternity leaves• Female employees• Encourage the continuing of services

Career development

In Telenor, Come & beCome

Telenor gives the opportunities to everyone to make career better with struggle and hardworking There is no ban on achieving desire post by hardworkingLike other companies, we don’t keep employees as employees, we give optimum opportunities to grow We believe in Come and BeCome your own Boss

SWOT ANALYSIS

Strengths Weakness

Opportunities Threats

STRENGTHGreat market share Reasonable salariesReliable service

WEAKNESSContinuously rotation of employees Lake of customer’s feedback

OPPORTUNITIESUtilize its efficiencies and skillsTo improve its CSS

THREATSCurrent economic recessionEmployee managementDumping technique by cmpetitors

Summing up!!

The HR department of Telenor is the foundation of organization as it is meant to take care of the employee, employees who are the “Biggest asset” an organization . The HR team hires highly qualified and competent individuals through a screening process. Outsourcing makes sure that the selection is free from biases. The skill of employees is developed through proper training &development phases. This becomes a major factor in the career growth of an employee

Information Source & Practical Work

We visit two Different Franchises of Telenor Pakistan in Lahore1_ Sales and Service Centre , Moon Market Iqbal Town, LHR2_ Regional Office of Telenor,Main bluwrad Gulbrhg, LHRWe conduct interviews of employee there and get information regarding HRM elementsWe made a Questionnaire for this purposeWe got some information from the Official Website of Telenor www.Telenor.com.pk