TE_1_Welcome Session

Welcome

ICCA Research, Sales and Marketing ProgrammeTwitter: #RSMP14

Willy CortusICCA staff member

Goedemorgen!


Attention, please!


Gezellig!


Christian MutschlechnerDirector Vienna Convention Bureau, Austria

& Past ICCA President

What’s in store?


Joram AlbusWestergasfabriek

Where are we?


Continuing Education Contact Hours(clock hours)

Certified Meetings Professional –CMP- Progam

www.conventionindustry.org

What else:


Westergasfabriek:Network name: RSMP14Password: rsmp2014

Westcord Art Hotel:No password required

WiFi


Promote the hybrid session via your own Facebook and/or LinkedIn page & post the following text:

Join me on Friday 4 July at 08:30 hrs Dutch time for the hybrid session “The future of outsourcing for associations” through www.hybrid.iccaworld.com.

What else:


This evening: at 18.30 hrs in hotel lobby

What else:


Share your pictures and messages on

Facebook: /ICCAWORLDTwitter:#RSMP14

Let’s share


Send a selfie taken in what you feel is the nicest spot of the venue

Facebook: RSMP event pageTwitter: #ICCAWorld

Gezellig….

Selfie competition


Have a great time!

SpotMe App user guide

Tony Buijk, Shockfish SA


Home Screen

Tap ‘Home’ to access the main menu from anywhere in the app Quick Access AreaQuick Access Area

- Tap for the current session

- Upcoming sessions

- To complete surveys


Business Card Exchange and QR (scan)Business Card Exchange and QR (scan)

Your QR code

To exchange business cards do the following:

1. Select the scan function in the main menu

2. Scan each other’s QR code to exchange cards

Once scanned, a green confirmation bar will appear.

Business cards will be stored in your briefcase.


Messages


Notes


Request a Meeting


Agenda


Finding People

Tap one icon to open the list


Finding People

Tap an icon to add to:

•Add to briefcase•Write message•Make a note•Request meeting


Meetings, Notes, Briefcase, Surveys, Messages

Tap one of the icons to see the content


Maps


Questions?


Thank you!

For more help regarding the use of the app, please join us at the SpotMe Helpdesk where the team will

be glad to assist you.

Thank you

Cultural differences

Danaë Huijser, CMC-Europe


Time and space barriers are disappearing


Are we ready to connect across the globe?

We prefer people who are ‘just like us’.

It’s more predictable, it’s safe, it just feels better.


We are a team, look!






Self-awareness is key


King of the Netherlands


Indian train station


French manifestation


Appreciate different views






• Key skills: • postponing judgment, creative perception.

• Benefits: • creating value from diversity by making real

connections.• More effective teamwork, communication,

leadership;• Less conflicts, higher trust levels;• More creativity and innovation.

Combine strengths: Omoiyari


Crossing borders brings benefits


Are you able to fully enjoy the potential benefits of diversity?

•Based on 33 participants, your perception of Omoiyari in yourselves, your teams and your organisations:

Individual score: 74%Team score: 72%Organisational score: 70%

Omoiyari Scan results


Goal: connect across borders through creative thinking and postponing judgment.

•Come up with a creative 2nd question asking about an experience of success; •Be creative and have fun .

Use networking breaks, lunches and the leisure programme.

Exercise: Brief Encounters


Please prepare to share the best stories, most quotable quotes or exciting insights with the group during the closing session on Saturday.

We invite you to connect!

Please share


Enjoy breaking the ice !

Martin Sirk, ICCA CEO


“Everything Martin Sirk thinks he knows about how to exploit the potential value of international association meetings from the period when the bid is won until after the event takes place”

Not really why you travelled to Amsterdam!

Business on the books - lecture


• “Wisdom of crowds” – everything 150 people know about this!

• Change your strategic thinking about value of the international associations you’ve already won

• Identify practical action points• Help ICCA create a resource for all

members

Biz on the books -exercise


• Who? Groups A & B

• Local ambassadors/champions; association executives (eg CEO, Meeting Director); association volunteer leaders

• Delegates (potential and actual); sponsors (potential and actual); speakers



When? Divide flip chart into six blocks!

1.Immediately after bid is won2.Between bid and one year out3.Between one year and one month out4.Month prior till start of event5.During event6.Immediately post event



1. Exploit new communication channels2. Identify new prospective clients3. Identify new prospective events4. Boost attendance5. Improve success of event6. PR/social media – aimed externally7. PR/social media – aimed at locals8. Other (!)

Objectives – client’s/yours