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Presentation from Miami-Dade Public Library System for the SEFLIN New Technologies: Libraries & Beyond Conference, July 30, 2009.
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Miami-DadeMiami-Dade Public Library SystemPublic Library System
Tablet Computers For Public Service
Presented by: Maria Crespi, Victor Hernandez, Charles Roig and Jennifer Shipley
Why Tablet PCs?yMiami-Dade Public Library System
www.mdpls.org
Our 5 Star CommitmentMiami-Dade Public Library System
• Attitude • Resources• Resources• Expertise• Empowerment• Empowerment• Environment
www.mdpls.org
Why Tablet PCs?y
Enhance Librar C stomer Ser ice
Miami-Dade Public Library System
• Enhance Library Customer Service
Roving/GreetingHelp patrons at the stacks/computers
Reduce large service desksReduce large service desks
www.mdpls.org
Selection Process
F G
Miami-Dade Public Library System
• Focus GroupsThree held with stakeholders including
• Library Administration
• Library ManagersLibrary Managers
• Librarians and Assistants
www.mdpls.org
Selection Process
• Review requirements
Miami-Dade Public Library System
• Review requirementsIntegrated Library System required real operating system with JAVA support
• Review wishesRoving librarians – helping in the stacks
• Review real toolsPrevious OQO test
Convertible Tablet review
Slate PC Decision & Pilot
www.mdpls.org
Handheld Optionsp
M t ith Wi d XP f
Miami-Dade Public Library System
• Must run with Windows XP for our Integrated Library System
1 Ultra Portable1. Ultra Portable
2. Tablet PC
Convertible Tablet
Slate/Pen PCSlate/Pen PC
www.mdpls.org
Handheld Option - 1p
• Ultra-Portable Miami-Dade Public Library System
U a o ab eConsiderations
B tt lif h t– Battery life, heat, screen size
www.mdpls.org
Handheld Option - 1p
• OQOMiami-Dade Public Library System
OQO
1 pound
5” S
www.mdpls.org
5” Screen
Handheld Option - 2p
Convertible Tablet ConsiderationsMiami-Dade Public Library System
Convertible Tablet Considerations
• Weight
• Full Operating SystemFull Operating System
• Price
www.mdpls.org
Handheld Option - 2p
• FujitsuMiami-Dade Public Library System
Fujitsu
1.5 pounds
5 6” S
www.mdpls.org
5.6” Screen
Handheld Option - 2p
• DellMiami-Dade Public Library System
Dell
3.78 pounds
12 1” Screen
www.mdpls.org
12.1 Screen
Handheld Option - 2p
• LenovoMiami-Dade Public Library System
Lenovo
4 pounds
12 1” S
www.mdpls.org
12.1” Screen
Handheld Option - 3p
• Motion ComputingMiami-Dade Public Library System
Motion Computing
3.5 pounds
10 4” S
www.mdpls.org
10.4” Screen
Branch Implementationp
Pil t Sit
Miami-Dade Public Library System
Pilot Sites• Kendale Lakes Branch 15,000 sq ftKendale Lakes Branch 15,000 sq ft
• Coral Reef Branch 16,000 sq ft
• North Dade Regional 50,000 sq ft
• West Dade Regional 54 000 sq ft• West Dade Regional 54,000 sq ft
• Main Library 200,000 sq fty
www.mdpls.org
Kendale Lakes Branch Miami-Dade Public Library System
• Medium-size branch (15,000 square ft)
• Testing of Tablet PC was on voluntary basisbasis
• Consensus – not useful for this branch
www.mdpls.org
Implementation at KLp
F t t ib ti t l k f t bl t
Miami-Dade Public Library System
• Factors contributing to lack of tablet usage.
Layout of BranchLayout of Branch
Availability of Jump Stations
www.mdpls.org
Kendale LakesMiami-Dade Public Library System
www.mdpls.org
Jump StationspMiami-Dade Public Library System
www.mdpls.org
Jump StationspMiami-Dade Public Library System
www.mdpls.org
Kendale LakesMiami-Dade Public Library System
www.mdpls.org
Jump StationspMiami-Dade Public Library System
versus
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Jump Stationsp
Ad t f J St ti
Miami-Dade Public Library System
• Advantages of Jump StationsBack-up to Circulation Desk
Print Management Stations
Patron Assistance
• Card Renewal
• PINs• PINs
• Reserves
www.mdpls.org
West Dade Regionalg
R i l b h (54 000 ft)
Miami-Dade Public Library System
• Regional branch (54,000 square ft)
• Tablet PC was assigned to roving librarians.
• Consensus – Useful
www.mdpls.org
West Dade RegionalgMiami-Dade Public Library System
www.mdpls.org
West Dade RegionalgMiami-Dade Public Library System
www.mdpls.org
West Dade RegionalgMiami-Dade Public Library System
www.mdpls.org
West Dade RegionalgMiami-Dade Public Library System
www.mdpls.org
West Dade ImplementationpMiami-Dade Public Library System
•Staff were to rove with Tablet when desk demand allowed it.
•Staff also took the Tablet with them when i t t fi d itaccompanying patrons to find items.
•Behind the scenes dutiesBehind the scenes duties.•Weeding•Camera
www.mdpls.org
.
Other Tablet Uses:
B d R d
Miami-Dade Public Library System
• Barcode Reader
• Digital Camerag
• Pen Mouse
• Docking Station
www.mdpls.org
Barcode Reader
PRO
Miami-Dade Public Library System
• PRO
On the Shelf Weeding/Scanningg g
Circulation Desk Assistance
• Account Lookup
• CON• CON
Imprecise
www.mdpls.org
Digital Camera:g
PRO
Miami-Dade Public Library System
• PRO
One Step Uploadp p
• CON
Very sensitive to motion
www.mdpls.org
Pen Mouse:
PRO
Miami-Dade Public Library System
• PRO
Translates into Microsoft Word Document
• CON• CON
Getting used to the softwareg
Imprecise
www.mdpls.org
Docking Station:g
PRO
Miami-Dade Public Library System
• PROAdditional Reference Computer (with p (keyboard) when docked.
• CON• CONSecurity Issues
www.mdpls.org
Main LibraryyMiami-Dade Public Library System
• Large 2-story facility/200,000 square feet.
• Testing of Tablet PC was mandatory in some departmentssome departments.
• Consensus – useful for some types of t titransactions.
www.mdpls.org
Main LibraryyMiami-Dade Public Library System
www.mdpls.org
Reservation AreaMiami-Dade Public Library System
www.mdpls.org
LobbyyMiami-Dade Public Library System
www.mdpls.org
Information DeskMiami-Dade Public Library System
www.mdpls.org
Main ImplementationpMiami-Dade Public Library System
• Rover assigned to use it every hour in someRover assigned to use it every hour in some departments.
• All staff were encouraged to rove anywhere in th b ildithe building.
www.mdpls.org
Main Libraryy
B h F t t ib ti t
Miami-Dade Public Library System
• Branch Factors contributing to heavy usage
No Jump Stations/Older building
Vi ibilit iVisibility issues
Lines at desks
Desks are large and high at Main
www.mdpls.org
Staff Reactions-ProsMiami-Dade Public Library System
• Free from constraints of desk.
• Back up for Express Check-out and Internet Reservation System.
• Excellent for looking up PIN numbers and updating patron records.p g p
www.mdpls.org
Pros ContinuedMiami-Dade Public Library System
• Better assistance to patrons in stacks
B tt i t t t i• Better assistance to patrons using a wheel chair.
• Patrons liked the “special” attention.
www.mdpls.org
Staff Reactions-ConsMiami-Dade Public Library System
• Weight
• HeatHeat
• Vision: Screen size
• No receipt
• No Hands Free
www.mdpls.org
Staff Reactions-ConsMiami-Dade Public Library System
• Usability Issues
St l lib tiStylus calibration
Slow speedp
Flash drive on docking station
www.mdpls.org
Staff AcceptancepMiami-Dade Public Library System
• Emotional Factors Comfort level with greeting and roving
Comfort level with technology
www.mdpls.org
Lessons Learned
Although it met some of our needs we are still
Miami-Dade Public Library System
Although it met some of our needs we are still searching for other tools.
A variety of tools and training will help enhance customer service.
Better for larger library buildings that have not been retro-fittedbeen retro-fitted.
www.mdpls.org
What’s Next?
N tb k
Miami-Dade Public Library System
• Netbooks
• iTouch – Jumbo
• Smartbooks
1. Full Operating Systems
2. Lightweight -Portable
3. Good Battery Life
4 Low Price
www.mdpls.org
4. Low Price
Future Tech
• LenovoMiami-Dade Public Library System
Lenovo
2.7 pounds
5 6” S
www.mdpls.org
5.6” Screen
Future Tech
• DellMiami-Dade Public Library System
Dell
2.9 pounds
10” Screen
www.mdpls.org
10 Screen
Future Tech
• AppleMiami-Dade Public Library System
Apple
2 - 3 pounds
10” Screen
www.mdpls.org
10 Screen
Future Tech
• QualcommMiami-Dade Public Library System
Qualcomm“Smartbooks”
<2 pounds
10” Screen
www.mdpls.org
10 Screen
Sources/Links• OQO – Ultra Mobile PC
Miami-Dade Public Library System
– http://www.oqo.com/
– http://the-gadgeteer.com/2006/01/23/oqo_model_01_ultra_personal_computer/
– http://www.pcmag.com/article2/0,2817,2338334,00.asp
– http://www.pcmag.com/article2/0,2817,2079384,00.asp
• Fujitsu– http://www fujitsu com– http://www.fujitsu.com
– http://www.pcmag.com/article2/0,2817,2335963,00.asp
• Dell– http://www.dell.com/
– http://www.pcmag.com/article2/0,2817,2341321,00.asp
– http://www.pcmag.com/article2/0,2817,2340668,00.asp
www.mdpls.org
Sources/Links• Lenovo
http://www lenovo com/
Miami-Dade Public Library System
– http://www.lenovo.com/
• Motion Computing– http://www.motioncomputing.com
– http://www pcmag com/article2/0 2817 2271755 00 asp– http://www.pcmag.com/article2/0,2817,2271755,00.asp
• Other great sites on current and future tablets– http://plonetest.acm.org/techtools/presentation-tablets
– http://the-gadgeteer com/http://the-gadgeteer.com/
– http://www.pcmag.com/category2/0,2806,2379,00.asp
– http://www.pcworld.com/businesscenter/article/169103/rumored_apple_tablet_is_a_train_wreck.html
– http://www.pcworld.com/article/169081/apple tablet ready by xmas served with multimedia cocktailp p pp _ _ y_ y_ _ _ _ __says_report.html
– http://bits.blogs.nytimes.com/2009/05/29/forget-netbooks-its-time-to-meet-the-smartbooks/
– http://news.cnet.com/8301-13924_3-10251841-64.html
– http://www.hellosmartbook.com/index.html
www.mdpls.org
Questions and DemoMiami-Dade Public Library System
www.mdpls.org
