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Mobile Research in a Global Context – NewMR Webinar Sue York, The Handbook of Mobile Market Research, 2016 Mobile Research in a Global Context Sue York The Handbook of Mobile Market Research 7 December 2016

Sue York Research Innovation 2016

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Page 1: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

MobileResearchinaGlobalContext

SueYorkTheHandbookofMobile

MarketResearch

7December2016

Page 2: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Today–TheWorld!

Page 3: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

DimensionsofMobileResearch

•  Voicevs.Selfcomplete

•  Mobileonlyvs.DualMode

•  SmartphoneorTabletvs.OtherMobile

•  Browservs.App•  Qualvs.Quant

Page 4: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Mobile...

Thefastestgrowingtechinhistory

Page 5: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Mobile...

Insomecountriesmorepeoplehaveaccesstomobileservicesthan...

Bankaccounts

Electricity

CleanWater(WorldBank,2012)

Page 6: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

GoingMobileGloballyTheChecklistWho

What

How

Page 7: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

GoingMobileGloballyTheChecklistWho

What

How

Page 8: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Who

7billionmobiledevices

7.6billionpeople

Page 9: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

UsefulReferences

hQp://www.itu.int/en/ITU-D/StaVsVcs/Documents/publicaVons/misr2016/MISR2016-w4.pdf

Page 10: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

LargevariaMonsacrosstheWorldBahrain,UAE,RepublicofKorea&Malaysiahaveveryhighmobilephoneownership

Myanmar(2015) 39%(15to65)

Bangladesh(2015) 40%(15plus)

Source:ITUMeasuringtheInformaVonSocietyReport2016

Page 11: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Source:ITUMeasuringtheInformaVonSocietyReport2016

ITU-ICTDevelopmentIndex

Page 12: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Whynot?NotaffordableBrokenphoneorstolenDon’tneedoneQualityandcoverageTechskillsOperatortrustSource:ITUMeasuringtheInformaVonSocietyReport2016

Page 13: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Lesslikelytobeonmobile•  Lowestincome

•  Ruralareas•  Old(everywhere)&Young•  LowereducaVonlevels•  Women–insomecountriesSource:ITUMeasuringtheInformaVonSocietyReport2016

Page 14: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

But...

RememberthatthesituaMoncan...

CHANGE...

Quickly

Page 15: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Source:ITUMeasuringtheInformaVonSocietyReport2016

Page 16: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

GoingMobileGloballyTheChecklistWho

What

How

Page 17: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

MobileDeviceTypes

Smartphones(2Billion–30%ofMobiles)

BellsandWhistles

Basic

OtherPhones

Page 18: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

SmartphoneOperaMngSystems2016Q2Sales

Android 88%

iOS 12%

Source:hQps://www.idc.com/prodserv/smartphone-os-market-share.jsp

Page 19: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

GoingMobileGloballyTheChecklistWho

What

How

Page 20: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

How

•  Contracts•  IncenVves•  Recruitment

•  LawsandRegulaVons•  Language&Literacy&Script•  Localknow-how

Page 21: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Who

What

How

þþþ

GoingMobileGloballyTheChecklist

Page 22: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

ThankYou!

FollowmeonTwiXer@1sue3

Checkout

www.amazon.com/Handbook-Mobile-Market-Research-Researchers/dp/1118935624

Page 23: Sue York Research Innovation 2016

MobileResearchinaGlobalContext–NewMRWebinarSueYork,TheHandbookofMobileMarketResearch,2016

Q&A

RayPoynterTheFuturePlace

SueYorkTheHandbookof

MobileMarketResearch