Students as Change Agents

Clare Foyle, De Montfort University @clarestats

Jean Mutton, Go Process Design Ltd @myderbi

AUA Managing Change in Higher Education, Day Conference

City University London, 1 July 2016

HOT TOPICS

•Rethink stakeholders: think students

•Rethink vision: think people not things or concepts

•Rethink values: think tolerances and service

How do you currently engage students on change projects?

Students as Co-producers

• How

• What

• When

• Where

• Incentives (or not?)

• Challenges

Key Stages in the Student Lifecycle (adapted from Chambers and Paull, JISC Landscape Study of SRM, 2008)

•Pre‐application •Application •Pre‐registration •Registration and Induction •On-course: including

•Teaching and learning processes •Pastoral care •Employability and careers services

•Graduation and Alumni

“Double Diamond Design”, The Design Council.

Persona

• Who?

• Where?

• Lifestyle?

• Habits?

• Holidays?

• Shopping?

• Pets?

• Family?

Qualitative and Quantitative Data – behavioural insights and human stories