NIRSA 2014State of Emergency: Student Leader Outbreak!

Thursday April 24th , 8:00am: Washington RoomGaylord Opryland Resort & Convention Center,

Nashville, TN

Selected Core Competencies:

◼ NIRSA Registry Commission Management Techniques:

Application of the following

▪ Staff/Student Development▪ Leadership Development▪ Conflict Resolution

• (Primacy) Learning Objective #1: Articulate the importance of developing and maintaining a student lifestyle/wellness plan that prioritizes academic, professional, and social relationships.

• (Professionalism) Learning Objective #2: Identify the challenging situations that all student managers face with interaction between student and professional staff groups.

• (Responsibility) Learning Objective #3: Convey the importance of customer satisfaction in campus recreation facilities.

Presentation Objectives

◼ Mason Recreation is committed to providing an educational employment experience that will enhance the lives of its student employees.

◼ The department positions student staff at the forefront of its programs, services, and facilities. As integral components of the Recreation Department, student employees are presented with opportunities to learn, grow, and develop as students and professionals.

◼ We foster leadership development, employee growth opportunities, transferable life skills, and personal and career development of student employees.

Student Employee Mission Statement

Learning Objective I: Primacy

◼ Articulate the importance of prioritizing and maintaining Academic, Professional, and Social Wellbeing.

◼ Help classify priorities of student employees.

▪ Academic Relationship:▪ Professional Relationship:▪ Social Relationship:

◼How to prioritize as a student leader and student employee?

▪ Why did you enroll in College?▪ Earning vs. Learning what comes first?▪ Academics, Social Life, Work, Student

Organizations….which is most important?

Primacy

Student Venn Diagram

Academic Excellence

Bank Account Statement

Above $0.00 Sleep

Earning while Learning• Learning outside of the classroom

• Time Management• Conflict Management• Managerial Skills• Leadership Skills• Delegating Tasks• Customer Service Skills• Conducting Interviews

Earning while Learning

•Analytical Skills•Problem Solving•Evaluation Skills

•Self Awareness•Networking•Negotiation•Proactive•Confidence

•Listening•Verbal Awareness•Positivity•Assertiveness•Ability to Break down communication barriers

• Vertical and Horizontal• Constructive Criticism

Communication Skills

Interpersonal Skills

Transferable Skills

Career Management

Skills

• 75 % of our student managers believe that their work experience with campus rec will make them more competitive in the job market.

• 66% of our student managers believe that working with campus rec has helped with their professional progression.

• 94% of student manager believe that balancing work responsibilities with academic studies has helped to improve their time management skills.

• 44% of student managers believe that Campus Rec has helped with them develop a post graduation plan.

Research Data

Learning Objective II: Professionalism• Communicate the importance of professionalism in

the workplace– Why did you seek employment?

• Examine various aspects of students’ jobs where professionalism is key– Staff Interaction– Challenging Situations– Transparency

Why did you seek employment?• 75% of our student employees expressed that

gaining professional experience was one of their reasons for seeking employment with the MasonRec.

• How do we provide these students with opportunities for professional development?– Interdepartmental opportunities– Practical on the job experience

Interdepartmental• Employee Growth

Opportunities– Position Advancement– Higher Wages– Increased Responsibilities– Higher Expectations

• Leadership Opportunities– Hiring Committee– Recreation Advisory Board– Student Leadership Team– Incentive Committee

• Professional Opportunities– Lifeguard Instructor

Certification– CPR/First Aid Instructor

Certification– Water Safety Instructor

Certification– Personal Training/Group

Fitness Prep Courses– National Official

Certification (USSF, Cardinal, ASA)

Staff Interaction• Relaying information effectively• Enforcing rules and regulations consistently

across-the-board• Acting as liaisons for our department

Challenging Situations

• As student leaders we face many challenging situations including:– Motivating staff– Disciplining peers– Communicating with patrons

Transparency• Why?– Builds authentic relationships– Key to earning trust and respect

• How?– Being open and honest– Providing feedback

• The customer is not always right, but the customer is always the customer

• Educate them to understand• Make them comfortable• Be understanding to help find a solution

Learning Objective III: RESPONSIBILITY

I’ve been coming to your restaurant for over three years. I always order a #2 hamburger and a chocolate shake. I always ask for an extra pickle and I always get one. Mind you, this has been going on once or twice a week for three years.I came into your restaurant the other day and I ordered my usual #2 hamburger and a chocolate shake. I asked the young waitress for an extra pickle. I believe she was new because I hadn’t seen her before. She said, “Sir, I will sell you a side of pickles for $1.25.” I told her, “No, I just want one extra slice of pickle. I always ask for it and they always give it to me. Go ask your manager.”She went away and came back after speaking to the manager. The waitress looked me in the eye and said, “I’ll sell you a pickle for a nickel.” Mr Farrell, I told her what to do with her pickle, hamburger and milkshake. I’m not coming back to your restaurant if that’s the way you’re going to run it

• Your #1 priority is to ensure that you are serving the needs of others, and maintain a happy and healthy environment in your facilities

Service

• The pride that you take in your facility, your job, and your patrons is the pride that will be reciprocated

• Choose the attitude that you want to exude through your recreation and watch how contagious it becomes

Attitude

Teamwork• Find a way to make your students staff and

professional staff work together and make each other look, feel and do good.

• That teamwork will enhance your customer service and enrich everyone’s recreational experience.

• You are responsible for enhancing customer service and enriching the experiences of all who enter your facility.

• So remember……..

http://www.giveemthepickle.com/pickle_principle.htm

Thank You

• Ebonie Gibbs – egibbs@gmu.edu• Trent Houston – thousto2@gmu.edu• Donovan Tyson – dtyson3@gmu.edu

• Follow us on @GeorgeMasonRec