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Strategic Planning
NCLCA SUMMER INSTITUTE 2016ALBANY, NY
Dr. Lisa D’Adamo-Weinstein
Institute Materials Site
http://nclcainstitute2016.pbworks.com/
Quotation to Consider
“The particular characteristics and needs of each individual institution drive the organization of [academic support] programs, the format of service delivery, the overall management and operation of the program and the methods of program evaluation.”
- Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass. p. 71
MISSION & GOALS
STUDENTS’ SKILLS & NEEDS
PROGRAMS &
SERVICESSTAFFING &
RESOURCES ASSE
SSM
ENT
& EV
ALUA
TION
Academic Support Services Model...
Strategic Planning “In general, strategic plans for higher education cover a three to ten year time frame and include the following components: mission, vision, strategic priorities, goals, objectives, action steps, time frames and responsible parties.”
Lake Eric College Strategic Planning Workbook (2016)
Core Questions of Strategic Planning Where are we now?
Where do we want to go?
How do we get there?
Where are you now?
Where do you want to go?
Potential Tools - Gap Analysis & Needs Assessment
Key Points about Strategic Planning• SP is not a linear process – continuous feedback and review• Perfection is not possible • Engagement, shared visioning and measuring success• Stakeholders need to see progress towards goal attainment• Communication is VITAL• Avoid the “too much too soon” tendency – SP is for a marathon not a sprint
A Process Model of Strategic Planning
Photo source: http://www.trigonbusiness.com/f-and-a.html
Components of Strategic Plan
http://oira.cortland.edu/webpage/planningandassessmentresources/planningresources/SCPGuideonPlanning.pdf
• Mission Statement• Align with InstitutionFoundation
• Values• Institutional Goals• Vision
Supporting Components
• Goals & Objectives• Implementation Plan
Strategic Plan
http://oira.cortland.edu/webpage/planningandassessmentresources/planningresources/SCPGuideonPlanning.pdf
From Strategic to Operational & Tactical
How are you going to get there?
Strategic Planning Tools
• S.W.O.T. Analysis• Lewin’s Force Field Analysis• Stakeholder Engagement• Rapid listing• CPIG (customers, providers, influencers, governance) segmentation model • Stakeholder Radar
S.W.O.T.
• Strengths – advantages/areas of excellence
• Weaknesses – disadvantages/areas of improvement
• Opportunities – areas of growth/new possibilities
• Threats – things that impact the ability to maintain strengths/not accomplish goals
Lewin (1951) Force Field Analysis
Steps
• Current Situation Requiring Change
• Identify End-State
• List Driving and Resisting Forces
• Augment Driving Forces/Reduce Resisting Forces
• Develop Change Process and Priorities
Photo Source: http://www.change-management-coach.com/force-field-analysis.html
Stakeholder Engagement:Identification & Segmenting
• You can forget important stakeholders, but they won’t forget you.
• Identification is a continuous practice – new stakeholders emerge during change, old ones fade away or transform their relationship to a change.
• Prioritization and segmenting stakeholders is in a moment in time – Regularly re-prioritize and identify.
p. 175 – Change Manager’s Handbook & Mayfield’s 7 principles : http://www.pearcemayfield.com/wp-content/uploads/2016/06/7PrinciplesofGreatStakeholderEngagement.pdf
Stakeholder Engagement:Managing Relationships and Mobilizing
Stakeholders
• Some stakeholders are best engaged by others.
• Seek first to understand and then to be understood.
• Emotions trump reason.
• Demonstration trumps argument.
p. 175 – Change Manager’s Handbook & Mayfield’s 7 principles : http://www.pearcemayfield.com/wp-content/uploads/2016/06/7PrinciplesofGreatStakeholderEngagement.pdf
Identifying & Segmenting Stakeholders Tools
• Rapid listing• CPIG (customers, providers, influencers, governance) segmentation model • Customers/users of the change• Providers/suppliers of the change• Influencers/informers of the change• Governance/decision-makers of the change
•VNGC Stakeholder Radar• Communication to Stakeholders• Inform, Consult, Involve, Collaborate, Empower
• Providers• Influencers
• Consumers• Governance
Decision- makers of
change
Users of Change
Suppliers of
Change
Informers of
Change
CPIG Stakeholder Segmentation
Model
V
C
NG
• Vital to engage
• Necessary to engage • Good to engage
• Courtesy to inform
“In Action”: Lake Erie College Workbook
http://nclcainstitute2016.pbworks.com/w/page/109170784/Strategic%20Planning%20Materials