50

30

10 20

40

A

B

C

D

E

F

T=3 wk

T=4 wk T=2 wk

T=3 wk

T=1 wk

T 2 wk

Quality Care

QD QI

QM

CoreValues Resources

Leadership

Policy

Structure

Cap

acit

y B

uild

ing

Com

mun

icat

ions

Rewarding quality

Quality

Acceptable Cost Effective

Accessible Efficient

Controllable

Inputs

Resourcesnecessary to carryout processes

Processes

A seriesof stepsthat cometogetherto transforminputsintooutput

Outputs/Outcomes

The outputs and out comesare the services/productsresulting from the inputs and processes

Define Quality

Quality Health Care

Improving Quality Measuring Quality

Get and Maintain Stakeholder Agreement

Mission

Goals

Strategies andCulture

Client andCommunity Perspective

Consider institutional

context

DefineDesired

Performance

Describe Actual

Performance

Gap

Find RootCause

Why doesThe gap exist?

Select Intervention

What can be doneto fix the

Cause of gap

Implementinterventions

Monitor and evaluate performance

http://www.idph.state.il.us/about/vpcd.htm

http://aapredbook.aappublications.org/cgi/content/full/2003/1/3.80/084_04

• Saudi Television presenter Rania al-Baz