2. KNOWING YOUR AUDIENCE -What is your goal: -To inform -To
Persuade What do you want your listeners to remember or do?
Audience categories:Friendly, Neutral, Uninterested and
Hostile
3. KNOWING YOUR AUDIENCEGathering information: Formally:
Construct a formal survey Informally: Observe and ask
questions
4. CAPTURING ATTENTION IN THE INTRODUCTION Capture their
attention: Jokes, story, quotation Identify yourself: Your
position, knowledge or experience. Preview the main points: the
direction the presentation will take.
5. ORGANIZING THE BODY Organizing your ideas: Chronology
Geography Comparison/contrast Journalism Importance Etc.
6. SUMMARIZING THE CONCLUSION Listeners remember the conclusion
more than any other part of a speech 3 Goals Summarize main themes
Leave audience with memorable take-away Leave stadium with powerful
statement
7. SUMMARIZING THE CONCLUSION Gaining and Keeping Audience
Attention A promise Drama Visuals Self-interest Questions Samples
Movement Demonstration Eye Contact
8. BUILDING AUDIENCE RAPPORTLIKE A PRO Effective Imagery
Analogies Metaphors Similes Personal Anecdotes Personalized
Statistics Worst-and-best case scenarios
9. BUILDING AUDIENCE RAPPORT LIKE A PRO Nonverbal Messages
Verbal Signposts Look Terrific Previewing: Lets now Animate your
Body consider Punctuate your Words Speak Extemporaneously
Summarizing: Let me review Get out from behind the podium Vary your
facial expression Switching directions: Ive argued that Now lets
move to
10. VISUAL AIDS Multimedia Slides Transparencies Handouts
Flipcharts or Whiteboards Video Objects for demonstration
Sound
11. PROS AND CONS Professional Appearance, Easy Preparation,
Audience Participation, Accurate Representations Incompatibility
issues, outdated presentation methods, loss of audience
12. DESIGNING A MULTIMEDIAPRESENTATION 3x3 Writing Process
Analyzing the Situation Anticipating the Audience Adapting Text and
Color Researching, Organizing, Composing
13. STEPS FOR MAKING A POWERFULMULTIMEDIA PRESENTATION1) Begin
with text2) Select background and fonts3) Insert images and
graphics4) Add special effects5) Move your presentation to the
Internet6) Engage the audience
14. TIPS FOR PERFORMING LIKE A PROFESSIONAL AND KEEPING
AUDIENCE ENGAGED Know your material Do not read the slides Make the
lights as bright as possible Use remote control and laser pointer
Do not leave a slide on the screen when you are no longer
discussing it
15. DELIVERY TECHNIQUESBefore the presentation Prepare
thoroughly Do not memorize Rehearse Time yourself Check the room
Get to know the audience Practice stress reduction
16. DELIVERY TECHNIQUESDuring Presentation Begin with pause
Memorize first sentence Maintain eye contact Control your voice
Hand gestures Move naturally Use visual aids Summarize main
points
17. DELIVERY TECHNIQUESAfter presentation Distribute handouts
Answer questions Reinforce main points Control your audience End
with summary
18. AVOIDING STAGE FRIGHT Breathe deeply Convert the fear to
positive attitude Know the topic well Practice your relaxation
skills before performing. Encourage yourself Use some visuals to
shift the audiences focus If you make any stumbles, ignore it After
finish, feel proud of yourself
19. DO SOME LANGUAGE ADAPTATIONS. Choose simply, neutral
language. Use short sentence, avoid jargon and idioms. Speak
comparatively slow. Pause frequently.
20. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Anticipate
expectations and perception of your audiences. Consider breaking
the presentation into short segments with topics separately,
Encourage discussion after each break, According to the audiences
expectations, adjust the content of your presentation.
21. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Distribute
translated handouts for important information in your presentation
Repeated audiences questions, rephrase the question, make sure to
fully understand the questions Be formal, use only honorific and
last names; use academic or business titles
22. MAKING TELEPHONE CALL SKILLS Before the call, make a
mini-agenda. Be courteous, cheerful, and accurate, smile at that
person even though he cant see you. If the person you are calling
is not in, leave complete voice mail messages.
23. RECEIVING TELEPHONE SKILLS Answer no later than the third
ring When you receive telephone calls, identify yourself
immediately Be responsive and helpful, be professional If you
transfer calls, explain what youre doing
24. VOICE MAIL SKILLS Identify the voice mail message system on
business stationery and cards Use warm and informative greeting
Check message, make sure it sounds inviting, sincere and
understandable
25. BIBLIOGRAPHYAntion, Tom. "Public Speaking -- Be the Best
You Can Be ." Advanced Public Speaking Institute. AdvancedPublic
Speaking Institute, 2011. Web. 9 Nov 2011. ."Business
Communication: Process And Product ." Zenome. Zenome, 2011. Web. 9
Nov 2011. .Gaulke, Sue. "101 Ways to Captivate A Business
Audience." Google Books. 1997. Web. 7 Nov. 2011. .Gousie, Gene.
"Speaking With Confidence." Education Resources Information Center.
1997. Web. 7 Nov. 2011. .Guffey, Mary Ellen. Business
Communication: Process and Product. First custom edition. Toronto:
Nelson Education Ltd., 2011. 375-400. Print.Mendes, Silvia. Steps
for How to Prepare an Effective Oral Presentation. Web. 12 Oct 2011
.
26. BIBLIOGRAPHY"Public Speaking." Wikipedia. Wikipedia, 7 Nov
2011. Web. 9 Nov 2011. .Sampson, Eleri. "Creative Business
Presentations." Google Books. Biddles Ltd, 2003. Web. 7 Nov. 2011.
.Warschaw, Cathy. Top 10 Telephone Skills Warschaw Learning
Institute. Web. 3 Oct 2011.