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MARKETING a new rule of consumer engagement MEDIA SOCIAL

Social media a new rule of consumer engagement

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Social media - a new rule of consumer engagement

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Page 1: Social media   a new rule of consumer engagement

MARKETING a new rule of

consumer engagement

MEDIA

SOCIAL

Page 2: Social media   a new rule of consumer engagement

In 2008,

if you’re not on social networking

site, you’re not on the internet.

Source: IAB platform status report

Page 3: Social media   a new rule of consumer engagement

We don’t have a choice on whether we do

social media, the question is how

well we do it. Erik Qualman, American author of Socialnomics

Page 4: Social media   a new rule of consumer engagement

And you know, everyone’s

doing it?

Page 5: Social media   a new rule of consumer engagement

Obviously each & every brand

Page 6: Social media   a new rule of consumer engagement

http://timesofindia.indiatimes.com/india/Naga-IAS-officer-builds-100-km-road-in-Manipur-without-govt-help/articleshow/17079710.cms?

Page 7: Social media   a new rule of consumer engagement

http://www.afaqs.com/news/story/31413_How-powerful-is-Anna-Hazare-on-Facebook-and-Twitter

Page 9: Social media   a new rule of consumer engagement

http://betabeat.com/2012/11/obama-michelle-hug-tumblr-social-media/ http://arabcrunch.com/2010/05/biting-the-hand-that-feeds-obama-calls-social-media-media-a-distraction.html

Page 10: Social media   a new rule of consumer engagement

So what we have today!

• Social media theory

• Social user

• Social media ecosystem

• Socially devoted brands

• Q&A session

Page 11: Social media   a new rule of consumer engagement

SOCIAL MEDIA THEORY

Page 12: Social media   a new rule of consumer engagement

Social media is people having conversation

online every second on the planet.

Page 13: Social media   a new rule of consumer engagement

What actually social media is;

Online gathering of interactions,

crowdsourcing for ideas /opinions

/comments,

a smart medium to be in touch with

family/ friends/ peers,

showcase of human

expressions

and principally people talking

in cyberspace.

Page 14: Social media   a new rule of consumer engagement

In a nutshell,

It’s actually a fundamental shift the way we communicate.

Page 15: Social media   a new rule of consumer engagement

If Facebook were a country, it’d rank the third largest one.

http://www.theatlantic.com/technology/archive/2011/09/9-facts-about-the-staggering-size-of-facebook/245318/#slide1

Page 16: Social media   a new rule of consumer engagement

Facebook has hit 1 billion users

in Sept 14, 2012

http://dannybrown.me/2012/06/06/52-cool-facts-social-media-2012/ http://www.searchenginejournal.com/stats-on-facebook-2012-infographic/40301/ http://thenextweb.com/facebook/2012/10/04/facebook-hits-1-billion-active-users/

The average

Facebook

user has 130

friends.

Page 18: Social media   a new rule of consumer engagement

95% companies using LinkedIn to find and attract employees

http://wallblog.co.uk/2012/11/05/social-media-statistics-2012-from-facebook-and-twitter-to-instagram-and-pinterest-infographic/

The world’s largest

network with 161

million plus professionals

Page 20: Social media   a new rule of consumer engagement

The most watched videos; Justin Bieber & Gangnam style

http://www.thenewstribe.com/2012/11/02/gangnam-style-second-most-viewed-youtube-video/

795 millions hits 620 millions hits

Page 22: Social media   a new rule of consumer engagement

Google+ is expected to grow 400 million users by 2012 end

http://www.jeffbullas.com/2012/04/23/48-significant-social-media-facts-figures-and-statistics-plus-7-infographics/

Page 23: Social media   a new rule of consumer engagement

Pinterest

http://www.jeffbullas.com/wp-content/uploads/2012/04/Pinterest-Infographic-2012-Facts-figures-and-statistics1.jpg

Pinterest is a

virtual pinboard

where users

collect photos

and share them

Page 24: Social media   a new rule of consumer engagement

Foursquare: 6.2 million daily check-in

http://thenextweb.com/location/2012/11/21/foursquare-has-its-3-billionth-check-in-seeing-growth-of-x/

Foursquare has crossed 3

billion check-in this week

(Nov 2012). A report says!

Foursquare has 25 million

users worldwide.

Page 25: Social media   a new rule of consumer engagement

Blogging

http://www.youtube.com/watch?v=lhnyxspSDxo

What platform

people use to

blog;

Wordpress - 43%

Blogger – 35% Tumblr+TypePad+Posterous – 16%

Others – 6%

Page 26: Social media   a new rule of consumer engagement

SOCIAL USER

Page 27: Social media   a new rule of consumer engagement

Social consumer profile

http://www.socialmediamodels.net/social-media-overview-models-category/social-technographics-profile-or-ladder/ http://datasupportcentral.blogspot.in/2010/07/append-social-media-profiles.html

Page 28: Social media   a new rule of consumer engagement

Consumer likes fanpage with many reasons

http://humanwebsite.com.my/blog/top-ten-reasons-consumers-like-fan-pages-on-facebook.html

Page 29: Social media   a new rule of consumer engagement

Consumers express what they feel about brand

Page 30: Social media   a new rule of consumer engagement

SOCIAL MEDIA ECOSYSTEM

Page 31: Social media   a new rule of consumer engagement

Ecosystem is too wider

Key

Social Platforms

Blogging

Photo Sharing

Micro Blogging

Social networking

Video Sharing

Message Boards

Let’s look at simple and focused one

Page 32: Social media   a new rule of consumer engagement

It’s totally a shift from monologue to dialogue

Page 33: Social media   a new rule of consumer engagement

SOCIAL MEDIA CAMPAIGNS

Page 34: Social media   a new rule of consumer engagement

Walmart provides many reasons to fans to stay on fanpage

https://www.facebook.com/walmart

Page 35: Social media   a new rule of consumer engagement

Dell is using Twitter to generate sales

http://www.bloomberg.com/apps/news?pid=newsarchive&sid=akXzD_6YNHCk

Page 37: Social media   a new rule of consumer engagement

THANK YOU!

Vinod Nagar,

Regional Social Media Manager Nokia - Asia Pacific, Middle East & Africa Operations

Currently, he’s working with Nokia as a regional social media manager for APAC & MEA Regions

based out of Dubai. Previously worked in Ogilvy, Euro RSCG, etc. where he enjoyed working on IBM,

Dell, HP, BSNL and list goes on.

His entrepreneur skills drove him to build the foundation of a digital and social media company in

Dubai as well. He provides digital marketing consultancy to some of media & ad agencies in Dubai.

Some of the brands include Clarins, Levis, Lulu Hypermarket, Thierry Mugler, Azzaro, BITS Pilani,

MBC2, Samsung, Ford, Du, Parachute, Almarai, etc.

You can reach out to me at www.vinodnaagar.com ae.linkedin.com/in/vinodnaagar

www.twitter.com/vinodnaagar (@vinodnaagar)

Email: [email protected]