Smu mba winter 2013 solved assignments

SMU MBA WINTER 2013 SOLVED ASSIGNMENTS

MB0042 – Managerial Economics

1 “Most of the firms spend considerable amounts of money on advertisement”.

Explain advertising elasticity of demand and its practical applications in this context.

Explanation of advertising elasticity of demand

Explanation of practical applications

2 Explain production function in detail.

Explanation of production function

Types

Uses

3 Explain Marris’ Growth Maximisation Model in detail.

Explanation of the model

Constraints

Demerits

4 Explain Price –output determination under monopoly.

Explanation

Assumptions

5 “Investment is the second important component of effective demand”. Explain investment function.

Explanation

Types

Determinants

6 Write short notes on:

a) Monetary Policy

b) Physical policy or direct controls

a) Parameters and objectives

b) Instruments and disadvantages

SEM 3 IB WINTER 2013

IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1 Give the meaning forward markets. Explain its features, arbitrage in forward markets, forward markets hedging and speculation in forward markets.

Meaning of forward markets

Features, arbitrage in forward markets

Forward markets hedging

Speculation in forward markets

2 Explain the interest rate parity theory and purchasing power parity with examples.

Interest rate parity theory with examples

Purchasing power parity theory with examples

3 Explain the cash concentration strategies and cash management structures.

Cash concentration strategies

Cash management structures

4 A particular method is used depending upon the circumstances and the legal accounting procedures adopted in a particular country. Explain all the translation methods.

Current rate method

Current /non current method

Monetary method

Temporal method

5 International credit markets are the forum where companies and governments can obtain credit. Bring out your understanding on international credit markets and explain the two very important aspects of international credit market. Refer and give one example.

Introduction of international credit market

Explanation of syndicated loans with example

Explanation of External Commercial Borrowings (ECB)

6 Explain the principles of taxation and double taxation. Give some important points on tax havens and its types.

Explanation on principles of taxation

Explanation on double taxation

Explanation on tax havens and its types

IB0011– International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation


a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product.

Choosing the product

Export pricing and costing

IB0012 – Management of Multinational Corporations

Q.No Questions Marks Total Marks

1 Macro environmental forces are uncontrollable as compared to micro forces.

Discuss how they impact international business?

Different environments and their impact

2 Discuss the following theories of international trade:

a) Heckscher- ohlin theory

b) Porter’s theory

a) Heckscher- ohlin theory

b) Porter’s theory

3 Discuss the challenges and opportunities of International management.

Challenges and opportunities

4 Compare the management styles in India and Japan.

Management styles in India

Management styles in Japan

5 Explain the scope of comparative management

Comparative management’s scope


a)International advertising

b)Transfer pricing

a) meaning and role of international advertising

b) meaning and usage of transfer pricing

IB0013 –Export Import management

1 Discuss the motives and problems of international business.

Motives

problems

2 What are the various modes of payment by the importer? Discuss.

Payment by importer

3 List the Principal and auxiliary export documents. Explain any two auxiliary export documents.

Listing

Explaining 2 documents

4 What is bill of entry? Discuss its features.

Meaning

features

5 How can the transit risk be mitigated in export import? Explain.

Transit risk and its coverage


a) EXIM bank of India

b)RBI guidelines on post shipment finance

a) Role and benefits of Exim bank

b) list RBI guidelines for post shipment finance

SEM 3 OM WINTER 2014

OM 0010 - OPERATIONS MANAGEMENT

1 Write short notes on :

Operations as Transformation Systems

Opportunity Cost

Flexible manufacturing

[Operations as Transformation Systems

Opportunity Cost

Flexible manufacturing]

2 Soha Limited, which is one of the foremost manufacturers of textile handicrafts in North India, realised the growing demand for its products in South India. It planned to set a new production facility at a suitable location. It started considering many suitable locations for this purpose. The management started collecting relevant data about the major cities and states where they can set up their company. They also considered factors like location, cost and potential. Finally, Factor rating method was used to find a suitable state and Centre of gravity method was used to find a suitable location for their planned business operations. The analysis had a wide variety of factors based on the information and experience in the field. Considerable weightage was given for every factor in the analysis. After considering the result of the analysis, ‘Munnar’ in Kerala was selected for their business operation in South India. Kerala had abundant raw material and the cost of the land was also affordable. Kerala was also at a very favourable distance for their operations. These all factors made Kerala the most favourable place for manufacturing the textile industry. What according to you might have been the factors that the company considered before deciding Kerala as its centre for business operations? In which way would the productivity be affected if the location decision was taken in haste?(unit 6)

[Listing of factors that the company might have considered before deciding Kerala as its centre

Assessment of these factors

Interpretation of how the productivity could be affected if the location decision was taken in haste]

3 Write short notes on :

Workforce productivity

Importance of material handling

Crosby’s Absolutes of Quality

Difficulties in Formulating Operations Strategy

[Workforce productivity

Importance of material handling Crosby’s

Absolutes of Quality

Difficulties in Formulating Operations Strategy]

4 Elucidate lean operations in service industry.

[outline lean operations in service industry (including examples, idea of lean operations,)

description of lean techniques in service industry]

5 Explain two different Independent demand item techniques.

[Explanation of

Reorder point (or Perpetual) Model

Periodic review models]

6 What are the types of failures that occur in operations?

[A Description of

Design failures

Facilities failures

Staff failures

Supplier failures]

OM0011- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the

departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times. Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles. Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5% accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives

fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems. The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5

5 Write short notes on

a. Gap Analysis

b. Reduction of lead time

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

OM0012 – SUPPLY CHAIN MANAGEMENT

1 What are the different factors affecting transportation decisions? (unit 2)

A Description/outline of different following factors and its sub factors in students own words

Carriers

o Vehicle related cost

o Fixed operating cost

o Trip related cost

o Quantity related cost

o Overhead cost

Customers

o Transportation cost

o Inventory cost

o Facility cost

o Processing cost

o Service level and fast delivery

2 Write short notes on risk pooling (unit 4)

description of risk poolingA

importance of risk pooling in SCM

listing and summarization(along with suitable examples for each) of four types of risk pooling

Location pooling

Product pooling

Lead time pooling

Capacity pooling

3 Read the following case study and answer the questions given the end of the case study

Best Supplier Relationship Management: Jaguar Land Rover and Gobel & Partner Jaguar Land Rover production line

8 October 2013 | CIPS Supply Management Awards 2013

“Jaguar Land Rover (JLR) transformed its position in customer satisfaction surveys and enhanced the quality of its products through an innovative partnership with a key supplier.

By re-evaluating the way it deals with quality control and suppliers, Jaguar took top spot in the 2012 JD Power Survey for customer satisfaction and Land Rover raced up the chart. In 2008, the survey put Jaguar at nine and Land Rover at 34 for quality, described by JLR as “clearly an unsatisfactory situation” for a premium brand and stated that “something had to change”.

Component quality was identified as the key issue – for some suppliers the proportion of rejected parts was as high as 65 per cent – and some finished vehicles were being put into ‘containment’ due to faulty components. This had knock-on effects including delayed customer shipments, production line stoppages that cost £2,000 per minute and the risk that faulty parts could make their way into completed vehicles. At the time, JLR was working with 16 different suppliers across three factories to undertake parts rework and containment, resulting in differing quality regimes and an inability to share data across the company. As a result, there was no single view of any given supplier’s quality history, which made preventative action impossible. A new director of quality was appointed who launched a review of quality across the supply chain that identified potential improvements that could be made to the inspection of incoming components from suppliers. The Inbound Materials Project was established and the 16 suppliers dealing with quality control were reduced to one – Gobel & Partner (G&P) – who saw it as an opportunity to introduce innovations and boost investment in its Qtrak quality management system, which totals £2 million to date. This evolved into a partnership between JLR and G&P. Both

realised that prevention was better than cure, and through Qtrak they could identify the component suppliers causing the most problems. Those with a recurrent history of reject parts were subject to a more rigorous inspection regime. G&P’s aim is to ensure no faulty part ever arrives at JLR production facilities and they now work on the premises of high-risk suppliers to review quality processes. The firm is also working at JLR’s new plant in China to ensure the right quality approach is in place from the beginning.

Over six years, the relationship between the firms has evolved from a traditional adversarial situation, where G&P were treated as one of a number of commodity suppliers, to one where the two are working to the same goal of “bringing premium quality to premium brands”.Wolfram Leidtke, JLR board quality director, said: “JLR is a premium brand and accordingly needs to have premium quality vehicles. Procurement has aligned with this objective. G&P has been able to transfer their global knowledge and work with JLR to develop a new approach to incoming material quality and the results are starting to speak for themselves.’ ”

Source: http://www.supplymanagement.com/analysis/features/2013/best-supplier-relationshipmanagement-jaguar-land-rover-and-gobel-partner/

Question:

Illustrate the role quality played as criteria in JLR choosing its supplier Gobel & Partner.

Explain the importance of Gobel & Partner in the supply chain(unit 6)

A Students should illustrate based on:

How critical is component quality to JLR

What were the effects of bad quality

What were the issues JLR had to tackle to working with 16 suppliers

The steps taken by JLR to improve quality Importance of the supplier

4 “MTR Foods, the Bangalore-based food processing company, is planning to utilise the services of a third party manufacturer for the first time. The contracted plant in Mathura for producing vermicelli is expected to give it a push in the northern and eastern markets where it is trying to expand its presence. The company is also planning a capacity expansion in spices.

MTR has nine plants in Bommasandra Industrial Area in Bangalore which caters to its product categories like spices and masala, beverages, vermicelli and frozen food. The company has so far produced its brands inhouse.

‘The plant in Mathura would help us supply to the north and eastern parts of the country. It would help us source wheat faster and also trim freight costs by 6-7 per cent,’ said Sanjay Sharma, chief executive officer, MTR Foods.”

Source: http://www.business-standard.com/article/companies/mtr-foods-to-outsourcemanufacturing- 110041200084_1.html

Which according to you may then be distribution strategy used by MTR? Justify your answer (unit 8)

Explanation on the facts fitting the strategyA

Identification of the strategy

Rationale behind choosing the strategy

Conclusion

5 Explain any four direct benefits of outsourcing with examples. (unit 10)

A any four of the following benefits(reason why this is a benefit , description of the benefit and example)

Focusing on core competency

Reducing the expenses of manufacturing and logistics services

Reducing the head count of hourly employees and management

Improving the accuracy

Improving flexibility and wider range of services

Getting access to global networks and better technology

Improving services

Improving quality

Reducing capital investment and increasing cash flow

6 Describe the supplier integration approach.(unit 12)

Explanation of the stages of supplier integration with suitable examples

None

White box

Gray box

Black box

OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

1 Write short notes on the following:

Types of Operational Strategies

Current Trends in Operations Management

Types of benchmarking

Automated assembly lines

Types of Operational Strategies\A

Current Trends in Operations Management

Types of benchmarking

Automated assembly lines

2 Describe Computer-Aided Manufacturing(CAM)

A Description of CAM including :

What is CAM

Applications of CAM

Benefits of CAM

Problems of CAM

3 What are the different applications of Just In Time.

A Listing of application

Discussion on the application

4 Organization: Fortune solutions

The market place for pharmaceutical companies is highly competitive. As a result there is a need for a flexible, accurate and responsive global planning process to support the key factors of rapid time to market, rapid response to demand changes, low costs. Each supply chain had developed its own Sales Operations planning (SOP) process making it difficult to combine and form a global view of demand and supply and to maximise sales opportunities. The requirement was to create a standard SOP process to be used at all the supply chains, incorporating company and industry best practice. The solution for this problem was developed as follows: A workshop analysed all SOP models used within the company and compared these with business requirements and best practice. As a result of combined SOP models, the organisation was able to develop a best fit SOP model that could be rolled out across the company. The workshop produced a detailed documentation which described about inputs, meeting agendas and attendees, outputs, key performance indicators for each stage of the process. A simulation of the full SOP model was developed that enabled final design improvements to be made and training of process participants and key stakeholders. This allowed a successful implementation plan to be developed. Upon

implementing, the process was tried on trial run for a period of 4 months to facilitate fine tuning. The resulting SOP model was then rolled out across the company to achieve full benefits. The rapid implementation of a standardised SOP process gave immediate benefits to the fortune solutions in terms of:

Increased customer service level and superior product availability.

Reduced costs from higher resource utilisation, reduced waste.

Improved cash flow due to optimized inventory and improved schedule adherence.

Give the reason for developing a standardized SOP process. How was the solution developed ? What are the benefits of a standardized SOP process

Reasons for developing a standardizedA

SOP process

Description of the development of the solution

benefits

5 What is new product development? Explain the impact of internet on new product development.

A Definition of new product development, how is it driven

Description of the impact of internet on new product development (how it is freeing developers to generate ideas, example/s)

6 Write short notes on the following:

V4L Principles

Demand management

A V4L Principles

Demand management

SEM 4 MIS WINTER 2014

MI0038- ENTERPRISE RESOURCE PLANNING

1 a. Discuss about ERP software selection criteria.

b. What is improper ERP system selection? Explain in detail

A a. Explaining the ERP software selection criteria

b. Explaining the improper ERP system selection

2 a) Discuss the components of Customer Relationship Management.

b) Explain the different modules of R/3

A a. Explaining the 4 different component of CRM

b. Explaining atleast 6 modules 6

3 a. Consider two organisational environment in which one of the organisation is having no or little communication between departments and the other organisation where all the

departments know what the others are doing. Now which environment is considered to be better and why?

b. Explain integrated Management of integration.

A a. identifying which environment 2

explaining the reasons 4 10

b. explanation of integrated Management of information

4 A business products distributor was manually processing over 300,000 customer orders each year. Heavy order flow prior to shipping cut-off timeframes and a highly variable daily volume created staffing challenges and inconsistent order turnaround times.

Despite an effort to process customer orders via EDI, the company continued to receive over 20,000 orders per month via fax and email requiring manual data entry. Customer Service Associates in three different centres manually entered the orders into the order management system with the added pressure of meeting a shipping deadline. As any manual single-pass data entry process there were many errors, especially during peak processing cycles.

Due to a complex product catalogue, variety of order types received from customers, and the large customer base, finding and training data entry specialists was a challenge. Fluctuating daily order volumes made maintaining appropriate staffing levels very difficult. During peak demand periods order processing lags would greatly decrease customer satisfaction levels. To solve all these problems the company implemented an outsourced automatic data entry solution with sophisticated “free-form” data extraction for their fax and email orders. The solution was able to recognise and capture data from any customer order format with 99.5%

accuracy. Order input no longer requires the participation of the company’s order entry staff, which has reduced labour costs. The solution also receives fax and email orders on behalf of the company directly from customers and converts the hardcopy order to an EDI electronic purchase order for the order management systems.

The solution includes a customised web-based portal to support exception processing and a secure web tool for archiving and storing images of all of the original order documents. The solution is completely accessible on demand from any of the company’s workstations. The solution was fully operational within 90 days and required zero capital investments in hardware, software or labour on the part of the company.

Questions:

a. What are the challenges that the company faced before the installation of the Data Entry solution?

b. What are the benefits of the Automatic Data Entry solution?

A a. Listing the Challenges 5 10

b. Listing the benefits 5


a. Gap Analysis

b. Reduction of lead time

c. BAAN company

d. End users

e. ERP trends

A a. Explaining 2 10

b. Explaining reduction of lead time 2

c. Explaining about BAAN company 2

d. Explaining End users 2

e. Explaining ERP trends 2

6 Describe in detail the workflow of HRM that deploys ERP systems with a neat diagram

A Diagram 3

Listing the different sub modules 2 10

Explaining 5

MI0039- E-COMMERCE

1 Electronic Commerce is commonly known as e-commerce, is a process of buying and selling of goods or services using electronic systems. List the applications and benefits of e- Commerce.

A a. Applications of e-Commerce 5

b. Benefits of e-Commerce 5 10

2 The e-Commerce architecture is divided into different layers which help us to have an organized discussion of

building blocks of e-Commerce in a logical order. Explain the layered architecture of e-Commerce systems

A Explaining the six layers of e-Commerce systems 10 10

3 Suppose you are the network admin of WXZ Software Company and you are given the responsibility of managing all the servers. What are the steps you would follow to avoid hacking of the company’s information?

A Explaining the threat and to avoid threats 10 10

4 Assume that you are the project manager of VSG company. Due to some reason the company’s server got shut down and the company is not able to access the company’s confidential data. What steps would have been taken by you to avoid this?

A Explaining the backup alternatives 10 10

5 Write short note on

a. Target Audience

b. Preparing the budget

A a. Target Audience 5 10

b. Preparing the budget 5

6 Guest look is an Indian based cosmetic manufacturing company which manufactures a wide range of cosmetics for men. Although its product was used by men all over the world, a number of new cosmetic manufacturing companies arose in the market challenging Guest look. Now Guest look has to find innovative ways of advertising its products.

So far, Guest look’s advertising aids were mostly printed and television media. Now Eguest look realized the importance and benefits of e-Marketing and has started concentrating on e- Marketing. As the company is known for its integrity and will not compromise on that with spam and unsolicited mails. Therefore, company identified three techniques such as search engine optimization, improving existing website and banner ads.

a. What are the benefits of offline advertising? Are Guest look following offline advertisement? Justify your answer

b. If you are working with the development team of Guest Look, how would you go about improvising the existing website?

c. What banner ads?

A a. Listing the benefits of offline advertising 2

Justification of the answer for using offline advertisement

b. Explaining how to improvise the existing website

c. Explaining banner ads and its drawbacks 3

MI0040- TECHNOLOGY MANAGEMENT

1 Consider that you are a manager in a company and you want to manage a technology that is newly incorporated.

a. Describe the effects of technologies on business.

b. Prepare a list of the factors that are considered in managing technology.

A a. Explaining the effects of technologies I business

b. Collect from the key issues in managing technological innovation

2 The purpose of forecast is to improve the quality of the decisions related to selection of an alternative from available alternatives and not to force to accept a particular decision.

Explain various techniques for forecasting with a neat diagram

A Diagram 3 10

Describing the techniques 7


a. Technology adoption

b. Technology diffusion

c. Technology absorption

A a. Technology adoption 3

b. Technology diffusion 3 10

c. Technology absorption 4

4 When you choose a new technology, you may have to face some of the question like what are its functional requirements, non-functional requirements and does the technology fit the organization culture?

a. How do you answer for these questions?

b. What is memristor?

A a. Explaining eight tips related to the selection of a new technology

b. Explaining memristor 2


a. Bridging agencies

b. Problem solver model

c. Bar-Zakay model

d. Schlie, Radnor and Wad model

A a. Bridging agencies 2

b. Problem solver model 2 10

c. Bar-Zakay model 3

d. Schlie, Radnor and Wad model 3

6 Explain the basic scheme for knowledge based applications

A Diagram of basic scheme for knowledge based applications

Explaining the knowledge based technology process

MI0041- JAVA AND WEB DESIGN

1 Write down what the following tags will perform

a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>

A a. <table>

b. <td width>

c. <embed>

d. <a>

e. <object>


a. Web browsers

b. Web development tools

A a. Explaining web browsers with an example

b. Explaining web development tools with an example

3 Write a programme to create a webpage that prints the name of the STUDENT database in Wide Latin font and set the subtitle with description of the STUDENT to the screen. Set the page layout to the webpage. Insert one image after the database with a Thank you note.

A Programme 7 10

Writing the output for the programme written 3

4 Read the following case study thoroughly and answer the following questions:

ABC is an educational institute which is reputed for its management courses. It has 3 branches in different places and is planning to launch 2 more branches in some other places. The institute used to maintain the student details in the form of a hard copy file. One day, a fire broke out in the record section and all such records were destroyed. Next day the management decided to maintain the student details in a computer so as to prevent the damage due to such disasters. One of the management members suggested that XYZ Company is capable of developing a kind of application for maintaining records using java. The member further told other members that in his friend’s organisation the same java application developed by the sXYZ company was working very effectively and it also offered enough security parameters. Immediately the management appointed an employee who had good knowledge of java language to oversee the implementation of the required application. That employee prepared an outline of the company’s requirements and submitted it to the XYZ Company. The requirements of institute were: For institute’s employees–student details, course details, materials, and access rights. For students it was– Course material, feedback on assignments, course details and faculty details.

XYZ company’s web designers developed a prototype of an application based on the requirements of the ABC institute. Now the programmers of XYZ company detailed the process of application development based on the specified requirements. They decided that for display purpose they can use JSP (Java Sever Pages) and to retrieve the details of a

particular student, they would create JDBC connection to the all branches. The student details can be stored in a database table (server side) by using MySql.

They also decided to use servlets for internal process. That is, sending of request and obtaining response from the server. After developing the application, they submitted it to ABC institute for testing purpose. During the testing process, it was found that there is no proper security mechanism in the application. That is, the application permitted ‘Login’ by every member. So ABC company asked XYZ company to install security mechanism in the application such that it gives separate access to the employees and students. XYZ company modified the application by giving only limited and absolutely necessary access rights to the concerned users. Also a new security parameter added to the application, prevented access by a user for 24 hours if he/she entered incorrect ‘Login’ details for three consecutive times.

a) Give reasons as to why ABC institute decided to choose XYZ Company for the development of Java application.

b) Discuss the reason for using JSP in java application.

A a. Answering for reasons 5

b. Reason for using JSP 5 10

5 For the above case study answer the following questions

a. State the reason for using database connection in the application.

b. Explain the purpose of creating a java application for the ABC institute.

A a. Reasons for using database connection 5 10

b. Explaining the purpose of creating a java application

6 How do you handle exception in java? Give with an example

A Explaining handling exception and the ways of exception can occur

Exception types 4

Explaining different types of exception handling like, using throw, using finally, etc

SEM 4 IB WINTER 2014

IB0015- Foreign Trade of India

1 Analyze the changes in the composition of India’s foreign trade since 2001.

Overall picture of changes in composition of trade

2 Discuss the regulatory framework of India’s foreign trade.

Important laws governing exports and imports of India

3 List the thrust exports markets of India. Which products are categorized as thrust export products? Discuss.

Listing markets

Discussing products

4 How is services trade important for India? List the important services.

Importance

listing

5 Explain the various systems of quoting exchange rates. What is the meaning of option forward rates?

Systems of exchange rates

option forward

6 List the types of currency risk and explain how they are managed.

listing

Currency risk management

IB0016 – GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT

1 Assume that you are working in a textile company. Your company decides to import all the raw materials cotton clothing from the global suppliers to improve the sales. The company assigns you the task of analysing various issues that must be considered while importing. What are different issues you face while importing the goods from a global supplier?

[Listing of the issues with respect to various countries you wish to import from.

Brief explanation of issues with suitable examples

Summarization of how these issues may affect your company’s business

2 Insurance Claim by Jayshri Impex

Jayshri Impex is one of India's leading garment manufacturer and exporter of textile dyes and chemicals whose manufacturing facility is located at Jethpur (near Rajkot), Gujarat. The head office of the company is at Mumbai.

The company manufactures an African traditional dress worn by all natives of African cities - "khanga". Jayshri Impex has set high standards in garment export and it is recognised by the government of India for its extraordinary work. They have their presence in other cities of India as well as in Africa.

Theft of goods

Armed bandits on October 5, 2004, looted the export consignment of 185 bales of fabrics from the train, when it was transported to Brazzaville (Republic of Congo, West Africa). The company had insured their cargo with Bajaj Allianz and lodged a claim at the Bajaj Allianz, Rajkot office on the same day.

Insurance support from Allianz

Even though the location of theft was in the remote jungles of Africa, Bajaj Allianz appointed Lloyd's Agency to carry out a survey immediately to check for the correctness of the claim. Lloyd's was submitted on the survey report on November 20, 2004. It took a month for Lloyd's to submit the report due to the procedural formalities involved in Africa to procure documents like police papers and no trace reports. Since the

survey report was submitted in French a translation of the same was done at Ahmedabad on November 23, 2004.

The Insured submitted all the remaining documents such as Power of Attorney, Original Bill Of

Landing, NOC from Consignee, etc on November 25, 2004 from their Head Office at Mumbai. The claim was processed and based on the survey findings it was found to be true and the insurance amount of Rs.31,37,360/- was released on November 30, 2004.

Inference

Jayshri Impex managed to avoid a huge loss thanks to the insurance that it had purchased. The insurance company Bajaj Allianz also responded quickly and supported its client by releasing the amount at the earliest.

Why did Jayshri Impex claim for insurance? What type of insurance may Jayshri Impex opted for. How did the insurance company help Jayshri Impex?

(Source:http://general.bajajallianz.com/BagicCorp/bajaj_home/claims/case_study.jsp)

[Reason for claiming insurance

Inference for the Type of insurance opted (evidence from case study, linking to type of insurance)

Settlement of insurance (support from insurance company)]

3 Explain in detail about INCO terms.

[Definition of INCO terms. What do they indicate?

Listing and description of INCO terms]

4 Name the two types of rate making and explain the factors affecting air freight rates.

Discussion of freight rates (general and specific commodity rate) with example

Brief explanation of freight rates (cost of service, competition, directionality, characteristics of traffic and value of service )


Bareboat CharterCombination vesselsImportance of free trade zonesDry ports in India6 Explain the global trends that affect the decision of a global logistics manager

A Explanation of global trends(Market concentration , Production dispersion, Product line diversity) with suitable examples

Concluding remarks

IB0017 –International Business Environment and International Law

1 Discuss the salient features of FEMA and elaborate on the difference between FERA and FEMA.

Features of FEMA

difference

2 Explain the various incoterms involved in international contract.

Incoterms

3 What is memorandum of Association? How is it different from Articles of Association?

MoA

Difference with AoA


a) WTO

b) IMF

a) Meaning and objectives of WTO

b) meaning and role of IMF

5 Discuss the rights of an unpaid seller. What are the remedies available to the buyer against seller for breach of contract?

Rights of unpaid seller

Buyer’s remedies

6 What is technology transfer? Discuss the methods of international technology transfer.

International technology transfer

methods

IB0018 – Export-Import Finance

1 What is the meaning of documentary Letter of credit? Explain in brief the types of L/Cs?

meaning

types

2 What is the importance of export documentation? Discuss the various regulatory documents in brief.

Importance

Regulatory documents

3 Discuss the FEDAI rules regarding negotiation of documents under credit.

FEDAI rules


a) Packing credit in foreign currency

b Post shipment finance in foreign currency

Meaning and role of L/C

Meaning and methods of import financing

5 Discuss any two finance programs by EXIM bank of India.

Meaning

RBI guidelines

6 What is ECGC? Explain Commercial and Political Risks covered under ECGC Policies.

Meaning

Risks covered

SEM 4 RETAIL WINTER 2014

ML0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?

Explanation of types

5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation


a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

ML0016-Advertising Management and Sales Promotion

1 Do you agree that humour content in advertisement leads to better results? Support your view with examples.

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

Role of media buyer

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain

Brat Power in this connection.

Explanation 10 10


a) Stereotyping in advertisement

b) Regulation governing Broadcast Media Advertising

a) Meaning and explanation

b) Explanation

ML0017-Mall Management

1 Explain the different types and components of shopping malls.


Explanation of components

2 Explain different models for malls.

Meaning of malls

Types of mall models

3 Describe the Mall Design Process in detail.

Explanation of malls 10 10

4 Explain Global brands, its benefits and variables.

Meaning

Benefits

Variables

5 Explain Preventive and Predictive Maintenance Techniques in detail.

Meaning & Explanation of PM

Meaning & Explanation of PdM

6 “Risks need to be managed and reduced by the shopping mall officials”. In context of this statement, explain various issues which are taken care by officials.

Explanation of issues

ML0018-Project Management in Retail

1 Explain Sensitivity Analysis and the ways in which it is carried out

Explanation of sensitivity analysis

Explanation of four ways

2 Explain Detailed Project Report and Critical areas of concern for a successful retail store.

Explanation of Detailed project report

Explanation of critical areas

3 Describe the steps involved in Network Planning Techniques

Explanation of steps 10 10

4 Every team member has a different attitude towards work which leads to chances of conflict”. Explain the treatments used to overcome the conflict in projects in retail.

Reasons for conflict in a team

Explanation of Methods/Treatments

5 “New ideas are fuel to any organization process”. Explain the Judgmental process in the light of the above statement.

Meaning

Components


a) Gantt Chart

b) Fishbone Diagrams

a) meaning

b) Meaning

SEM 4 MARKETING WINTER 2014

MK0015-Services Marketing and Customer Relationship Management

1 “Positioning a service in the marketplace is much like positioning a product”. Explain Service positioning and its purpose with the help of an example.

Explanation of service positioning

Explanation of purposes

Example

2 Elaborate GAP analysis in detail.

Explanation of GAP Model. 10 10

3 “Interaction plays a lead role in building customer relationships”. Explain CIM in this context.

Explanation of CIM

Explanation of Methods

4 What are the various types of conflicts in marketing services?


5 Elaborate the important steps that service providers should bear in mind while implementing one to one marketing.

Explanation 10 10


a) E-CRM

b) Customer Retention

a) Meaning, opportunities and benefits

b) Meaning and Strategies

MK0016-Advertising Management and Sales Promotion

1 Do you agree that humour content in advertisement leads to better results? Support your view with examples.

Explanation of statement

Examples

2 Experts have found that consumers often respond to messages in a hierarchical order of behaviour. Throw light on communication response hierarchy in this context.

Explanation

Diagram of Model

3 Explain the role of a media planner and media buyer.

Role of media planner

Role of media buyer

4 Explain the strengths and limitations of direct marketing. List few products which are suitable for direct marketing.

Explanation of strengths

Explanation of Weaknesses

Listing of products suitable

5 “Kids are the new age customers”. Do you agree with this statement? Explain Brat Power in this connection.

Explanation 10 10


a) Stereotyping in advertisement

b) Regulation governing Broadcast Media Advertising

a) Meaning and explanation

b) Explanation

MK0017-E-Marketing

1 Elaborate the e-marketing techniques used for various marketing activities.

Explanation of techniques 10 10

2 “Motivation to buy a product is crucial part of studies in online consumer behaviour”. Explain

Explanation of types of buying behaviour 10 10

3 “A website has to be designed to showcase the company and its products”.

Explain how to create a website along with its elements.

Explanation of creating a website

Explanation of elements

4 Explain 2P+2C+3S Formula in E-Marketing with the help of a diagram.

Explanation

Diagram

5 “Businesses are always looking to develop new sales and distribution channels to maximize profitability and growth”. Explain

Explanation of role of distribution 10 10


a) Sales Force Automation

b) Customer Loyalty

a) Meaning

b) Meaning

MK0018– International Marketing

1 Discuss the different management orientations of a company. How does it affect international marketing?

Management orientations

Effect on international marketing

2 It is very important to analyze the politico- legal environment of a country in international business. Comment.

Discuss the statement

3 Compare GATT and WTO and discuss the implications of WTO on international marketing.

Comparison

Implications of WTO

4 Nestle is marketing bottled water to Pakistan. Which segmentation it adopts there and what are the other international market segmentations?

Nestle’s segmentation

Bases of segmentation


a) International packaging

b) International logistics planning

a) role and problems with packaging

b) meaning and components of logistics

6 Select a product of your choice for export and explain how you will do the pricing and costing of that product. SEM 3 BANKING FALL 2013MA0036-FINANCIAL SYSTEM AND COMMERCIAL BANKING

1Visit website of any life insurance company and list the products for different age groups .Productsdifferences-55102Discuss whether issuing letter of credit, issuing guarantee are financial services. If so, in which category, will it come under? Differentiate between financial services offered by banks as well as other financial institutions.

Financial servicesDifferences between banks and other financial institutions55103Discuss the role played by Bharti AXA Investment Managers Private Limited with reference to intermediary services.Explain IntermediationRole played by Bharti AXA Investment Managers Private Limited with reference to intermediary services.55104Discuss the latest Monetary Policy statements released by the RBI for the year 2013 and list the salient features.Explain Monetary PolicyFeatures of Monetary Policy55105Discuss the CTS-2010 Standards and its effect on the customers.CTS-2010 StandardsEffect on customers55106Corporate Governance in banks is different from corporate governance in corporate world. Elaborate this statement.Corporate governanceDifference between banks and corporate world in corporate governance5

5

MA0037-BANKING RELATED LAWS AND PRACTICES

1Refer a bill of exchange and discuss its features. Elucidate the difference between a cheque and a bill of exchange.Bill of exchange and its featuresDifference between cheque and bill of exchange55102A person deposits some jewellery with a bank as a security for a debt. After repaying the debt, he demands the return of the jewellery. He owes some other debts to the bank. Is he entitled to recover the jewels from the bank?Discuss the lien and differentiate types of lien. Explain Rule in clayton’s case.Lien and different types of liensRule in clayton’s case55103A mortgage a certain plot of building land to B and afterwards erects a house on the plot. For the purpose of his security, B is entitled to the house as well as the plot. Discuss the right of mortgager and mortgagee.10Rights of mortgagerRights of mortgagee554Bangalore based Janalakshmi Financial Services has recently completed a securitization transaction worth INR 250 million

with IFMR Capital. Closed on August 18th, IFMR Capital’s latest transaction Delta Pioneer IFMR Capital 2010, is backed by 35,560 microloans originated by Janalakshmi, a microfinance NBFC (Non-Banking Financial Company). Explain registration of securitisation company or reconstruction company. Discuss the documents involved in this transaction.ASecuritisation registrationdocuments73105Are digital records admitted as evidence under Banker’s book of evidence act?Discuss the conditions in the printout.ABanker’s book of evidence actconditions in the printout55106Rohit is not a customer of the bank. He is a university student. He applies for a banker’s cheque at the extension counter of a bank. He was refused at the first instance but the bank realised its mistake and agreed to issue the banker’s cheque. The process took more than 4 hours. What is the recourse available to Rohit? What type of documentary evidence can Rohit produce? What is the procedure for redressal of grievances under Banking ombudsman scheme?ARecourse available to RohitDocumentary evidenceBanking ombudsman scheme22

610

MA0038-BANKING OPERATIONS

1David is a money lender and lends money to the needy. Will David lend money charging market rate of interest or more?Explain the intermediation process of banks.Differences in lendingIntermediation process55102Assess the business potential for opening an extension counter of your bank in a medical college. List the possible benefits and infra requirements for the branch.Apossible benefits andinfra requirements for the branch.55103Please refer any commercial bank and write down the interest rates on deposits as quoted by the bank in the notice board.Discuss the basic objectives which the banks pursue while pricing their business loans?AInterest ratesBasic objectives while pricing the business loans37104

In every bank, there are many schemes for managing investments made by the clients. The banks provide a wide range of plans and schemes for investment. The banks deposit the money collectedthrough their clients in many government projects apart from lending. Can the banks invest in liquidity plans of mutual funds?Discuss the composition of investments and investment policy guidelines.ACan the banks invest in liquidity plans of mutual fundscomposition of investmentsinvestment policy guidelines244105List out the banks that were merged during the financial year 2010-2012. Discuss the factors that affect mergers and acquisitionsAList the mergersfactors55106 BoI, was the first to cut its minimum rate of lending or the base rate by 0.25 per cent after a finance ministry diktat last week, is targeting to take domestic NIM up to 3.10 per cent for FY14 from previous year's 3 per cent. Discuss the factors that contribute to NIM.AExplain NIMfactors55

10

MA0039-RETAIL BANKING

1Log on to any commercial bank’s website and discuss the features of deposits and personal loanFeatures of depositsPersonal loans55102When your card is stuck in the ATM, discuss what action would you take? In this context, write a short note on ATM card.Action takenNote on ATM card64103Discuss how Aadhaar card is used as a valid KYC norm.KYC normsAadhar card55104 Conduct a need analysis in your area and list customer’s preferences with respect to banking products.10Need analysisBanking products645

A customer of the bank remits into his account Rs 1000. The currency notes are soiled and mutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and functions of the currency chest.Action takenRBI policy on currency chest andfunctions of the currency chest244106Discuss the elements involved in transfer of fundsTransfer of funds processelements5510

SEM 3 FINANCE FALL 2013

MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT

1Financial markets bring the providers and users in direct contact without any intermediary. Financial markets permits the businesses and governments to raise the funds needed by sale of securities. Describe the money market/capital market – features and its composition.AMoney market- features and compositionCapital market-features and composition55102

Risk is the likelihood that your investment will either earn money or lose money. Explain the factors that affect risk.Mr. Rahul invests in equity shares of Wipro. Its anticipated returns and associated probabilities are given below:Return -15 -10 5 10 15 20 30Probability 0.05 0.10 0.15 0.25 0.30 0.10 0.05You are required to calculate the expected ROR and risk in terms of standard deviation.AExplanation of all the 4 factors that affect riskCalculation of expected ROR and risk in terms of standard deviation46103Explain the business cycle and leading coincidental & lagging indicators. Analyse the issues in fundamental analysis.AExplanation of business cycle-leading coincidental and lagging indicatorsAnalysis and explanation of the issues in fundamental analysis all the four points64104Discuss the implications of EMH for security analysis and portfolio management.AImplications for active and passive investmentImplications for investors and companies5

105

Explain about the interest rate risk and the two components in it.An investor is considering the purchase of a share of XYZ Ltd. If his required rate of return is 10%, the year-end expected dividend is Rs. 5 and year-end price is expected to be Rs. 24, Compute the value of the share.AIntroduction of interest rate riskExplanation of two components of interest rate riskCalculation of value of the share244106Elucidate the risk and returns of foreign investing. Analyse international listing.AExplanation of all the points in risks and returns from foreign investingIntroduction of international listing7310

MF0011 & MERGERS & ACQUISITIONS

1Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain the types of Mergers and Acquisitions.AAdvantages and disadvantages of mergers and acquisitionsExplanation of types of mergers and acquisitions5510

2Write a note on the five-stage model of mergers and acquisitions.AExplanation on five stage model of mergers and acquisitions10103What do you understand by creating synergy? Give the prerequisites for the creation of synergy.Describe the important forces contributing to mergers and acquisitions.AIntroduction of creating synergyPre requisites for the creation of synergyImportant forces contributing to mergers and acquisitions235104Demerger results in the transfer by a company of one or more of its undertakings to another company.Give the meaning of demerger. What are the characteristics of demerger? Explain the structure of demerger with an example.AIntroduction of demergerCharacteristics of demergerStructure of demerger with example23510

5

Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types of ESOP.AIntroduction of ESOPRules of ESOPTypes of ESOP262106Explain the factors in Post-merger Integration. Write down the five rules of Integration Process.AFactors in Post-merger IntegrationFive rules of Integration Process5510

MF0012 & TAXATION MANAGEMENT

1Explain the concept of tax planning and the factors to be considered in tax planning. Give the difference between tax planning and tax evasion.AConcept of tax planningFactors in tax planningDifferences between tax planning and tax evasion235102Explain the process of tax payment.A

Explanation of whole process of tax payment through:IndividualsPartnershipsCompanies424103Write short notes on:Capital gainCost of acquisitionCost of improvementExpenditure on transferTransferAEach short note carries 2 marks each-(5*2= 10 marks)10104Explain the computations of Tax in two aspects given below:Tax provision for Computation of Total income of firmsComputation of partnership firms’ book profit.ASteps to be explained for the computation of totalincome of firmsSteps for computation of partnership firms55105Explain the service tax law in India. Give the concept of negative list.AIntroduction of service tax law in IndiaConcept of negative list5

5106Identify and explain the major considerations in capital structure planning. Explain two approaches in dividend policy and factors affecting dividend decisions.AMajor considerations in capital structure planningTwo approaches in dividend policyFactors affecting dividend decisions62210

MF0013 & INTERNAL AUDIT & CONTROL

1Define and explain the term auditing. “Personal qualities of an auditor are important for the successful conduct of audit”. CommentADefinition of auditingExplanation of auditingQualities of an auditor235102Write the key objectives of a good internal audit system. Narrate the points of dissimilarities between external audit and internal audit.AKey objectives of a good internal audit systemDissimilarities between external audit and internal audit.5

5103Give the role of internal auditor in the Company’s Management. List down the duties of auditor Under Section 581ZG.ARole of internal auditor in the company’s managementDuties of auditor u/s 581ZG73104The effectiveness of the internal control system can be ensured if the important aspects of the company’s operations are kept in mind.Explain the characteristics of an effective internal control system. Write the elements of internal control.ACharacteristics of an effective internal control systemElements of internal control46105Describe general EDP controls. Explain the appraisal of accounting system and related internal control.AGeneral EDP controlsAppraisal of accounting system and related internal control.46106Explain the internal control systems in insurance companies. Write down about the reporting internal control weaknesses.A

Internal control systems in insurance companiesReporting internal control weaknesses5510

SEM 3 HEALTH CARE (HCS) FALL 2013MH0051 – Health Administration

1Define health. Discuss the demographic profile of India.ADefinition of healthMentioning the components of demographyExplanation of components of demography127102Explain the significance and achievements of national health programs for communicable diseases in India.AExplanation of significanceExplanation of achievements37103List the government programs for nurturing newborns. Discuss any two programs in detail.AListing the government programsExplanation of any two programs2810

4What is disaster reduction? Discuss the necessity of disaster alertness in hospitals.ADefinition of disaster reductionExplanation of disaster alertness in hospitals28105Explain epidemiologic triad.ADefinitionKey factorsExplanation118106Define epidemiological study of association and causation in health and diseases. Explain the uses of epidemiology.ADefinition of associationDefinition of causationMentioning the various uses of epidemiologyExplanation of uses112610

MH0052 – Hospital Organization, Operations and Planning

1

Define a hospital. Discuss the various functions of hospital.

ADefinitionListing the various hospital functions Explanation of various functions of hospitals127102List the various committees in a hospital setting. Discuss the factors that affect the effectiveness of committees.AListing the various committeesExplanation of the factors that affect the effectiveness of committees28103Explain the process of material management in a hospital.AOverview of material managementMentioning all the processesExplanation226104Discuss in brief the planning, design and staffing of a billing department in a hospital.ABrief outline of billing departmentExplanation of planning billing departmentExplanation of designing billing department

Explanation of staffing billing department1333105Discuss the managerial skills required to be possessed by a health service manager.AMentioning the 3 categories of managerial skillsExplanation19106Imagine that you are appointed as a consultant for setting up a Radiology and X-ray unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?AImportance of Radiology and X-ray unit in a hospitalPlanning considerations2810

MH0053 – Hospital & Healthcare Information Management

1Define Health management information system. Discuss its overall benefits.ADefinition of HMISListing the benefitsDiscussion of benefits

136102Describe the intra and interdepartmental relationships of Health information management department.AIntradepartmental relationship Interdepartmental relationship55103What is telemedicine? Explain the types and technology trends in telemedicine.ADefinitionExplanation of types of telemedicine Explanation of the satellite technology in telemedicine163104Explain the steps involved in designing and implementation of Hospital Information System.AMentioning the stepsExplanation37105Discuss the applications of hospital information system.AMentioning the various applicationsExplanation

28106Discuss the threats to healthcare information.AMentioning the various categories of threatExplanation2810

MH0054 – Finance, Economics and Planning in Healthcare Services

1Give an account of incentives available to healthcare sector under the income tax act.ACategories of healthcare sectors in IndiaExplanation of key incentives28102What do you mean by health economics? Discuss the role of economists in healthcare industry.AMeaning of health economicsExplanation of role of economists in health care industry28103Discuss the importance of financial information in healthcare organisations.A

Explanation of financial information in GeneralExplanation of importance of financial information in healthcare organizations28104Explain different methods of evaluation of healthcare services.AListing the different methods of evaluation of healthcare servicesExplanation28105Define cost accounting. Explain the various categories of costs.ADefinition of cost accountingExplanation of various categories of costs28106What is financial reporting? Explain the need for financial reporting.ADefinition of financial reportingExplanation of need for financial reporting2810

SEM 3 HUMAN RESOURCES (HR) FALL 2013MU0010 – Manpower Planning and Resourcing

1Define the term ‘manpower planning’. Explain the need for manpower planning. What are the advantages of manpower planning?ADefinition of manpower planning310Need for manpower planning3Advantages of manpower planning42What do you mean by manpower forecasting? Why is it necessary? Explain the types of manpower forecasting.AMeaning of manpower planning210Necessity of forecasting2Explanation of the types of manpower forecasting63The latest trend in recruitment is the ‘E-Recruitment’. Write a brief note on this ‘E-recruitment’AMeaning and example of e-recruitment210Kinds of e-recruitment2Online recruitment techniques3Advantages and disadvantages3

4Explain the necessity and types of induction.ANecessity of induction310Types of induction75Define talent engagement. Why is it important? What are the driving factors of talent engagement?ADefinition of talent engagement410Importance of talent engagement3Driving factors of talent engagement36Many organisations closely observe the employee exits and are managing the exit process professionally in order to reduce the employee turnover. Describe such employee exit process and operational responsibilities. Differentiate between exit surveys and exit interviews.AExplanation of employee exit process310Operational responsibilities in exit process3Difference between exit surveys and exit interviews4

MU0011 – Management and Organisational Development

1Define organisational development. What are the assumptions of Organisational Development?ADefinition of OD210Assumptions of OD82Describe the following theories of planned change: ‘Lewin’s change model’ and ‘Action research model’ALewin’s change model510Action research model53Describe the components of OD programs and the OD program phaseAComponents of OD programs610OD program phase44What are the ethical dilemmas in practicing OD?AMeaning of Ethical dilemma210Explanation of various ethical dilemmas85

Define the term downsizing. List the types of downsizing. Explain the significance, misconceptions and effects of downsizing.ADefinition of downsizing210Listing the types of downsizing2Significance of downsizing2Misconceptions2Effects of downsizing26Organisational learning is an area of knowledge within organisational theory that studies models and theories about the way an organisation learns and adapts. Describe the seven steps of initiating such ‘organisational learning’.10ADescription of the seven steps of initiating ‘organisational learning’.10

MU0012 – Employee Relations Management

1Employee relations management (ERM) is all about management of relationship with employees in an organisation. Explain the features and importance of this ERM.AFeatures of ERM510

Importance of ERM52What are the various types of communication? Explain the importance of organisational communication. What are the methods to improve communication?ATypes of communication410Importance of organisational communication3Methods to improve communication33Human Resource Information System (HRIS) helps organisations to carry out their HR administrative functions in an effective manner. What are the important features that makes a good HRIS? Mention some common applications of HRIS.AImportant features that makes a good HRIS710Common applications of HRIS34What are the objectives of organisational discipline? List the types of disciplinary problems. Explain the steps of disciplinary procedures commonly followed in many organisations.AObjectives of organisational discipline310Listing the types of disciplinary problems2

Steps of disciplinary procedures55What is trade union and what are its objectives? Describe trade unions in India.Meaning of trade union210Objectives of trade union2Trade Unions in India66Write a brief note on the following Acts:(i) Factories Act, 1948(ii) Industrial Disputes Act, 194710AFactories Act, 19485Industrial Disputes Act, 19475

MU0013: HR AUDIT

1Define Human Resource (HR) Audit. Explain the need for HR Audit. What are the benefits of HR Audit?ADefinition of HR AuditNeed for HR AuditBenefits of HR Audit244102

Write short notes on the following:(i) Audit for HR Planning(ii) Audit for HR ClimateA(i) Audit for HR Planning(ii) Audit for HR Climate55103What is HR Scorecard? Explain the reasons for designing & implementing HR Scorecard framework.AMeaning of HR ScorecardReasons for designing & implementing HR Scorecard framework.28104What is meant by ‘Competency mapping’? Explain the various competencies and the associated behavioural aspects.AMeaning of competency mappingExplanation of various competencies and behavioral aspects37105Write a brief note on effectiveness of Human Resource Development Audit as an intervention.AEffectiveness of Human Resource Development Audit as an intervention.1010

6Describe the rationale behind human resource valuation and auditing.10ADescription of rationale behind human resource valuation and auditing

Choosing the product

Export pricing and costing

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