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S.Thanigaseelan, Asst Director NHRDC, Ministry Of National Policies & Economic Affairs
Skills Gap of Sri Lanka Becoming an IT-BPO Destination
National ICT Network Session- Colombo
22nd September 2016 at the
National Chamber
Auditorium
Opportunities & Trend- Sri Lanka
• It is expected that IT/BPO industry will contribute over US$ 5 Billion by 2020.
• It is also expected that a 1,000 startups in the technology sector will be created by 2020.
• Sri Lanka annually produces around 7,500 graduates in ICT and related disciplines.
• An optimistic estimate of the man-power requirements for this development puts the requirements at around 25,000 qualified persons per year conserving the total man-power requirements of IT industry at around 200,000 persons by 2022 to generate US$ 5 billion.
• ICT industry is estimated that around 80,000 persons are employed in the industry that generates around US$ 800 million
The predicted shortage skills in developed countries.
Country Shortage YearUnited States 190,000 2018
Canada 182,000 2019
UK and Europe 850,000 2018
Source: Report published by Mckensey states that by 2018
ICT SECTOR TRAINING PROGRAMS AT NATIONAL INSTITUTIONS• The ICT sector stands among
other sectors at the 2nd place with 704 training programs throughout the country.
• Information Communication and Multimedia Technology occupies 11.5% of the training space in the island.
• The ICT sector has 122 unique courses conducted by nine training institutions.
IC & MT SECTORUNIQUE TRAINING COURSES
INSTITUTE UNIQUE COURSES
National Youth Service Council 40National Apprentice and Industrial Training Authority
24
Vocational Training Authority 21National Institute of Business Management
19
Department of Technical Education & Training
6
Sri Lankan Port Authority 6University of Vocational Technology 3Sri Lanka Institute of Printing 2National Institute of Fisheries & Nautical Engineering
1
Grand Total 122
Source: IC & MT SECTOR TRAINING, TOWARDS A FUTURE READY WORKFORCE An analysis of training provided with insights 2012-2014
Employed opportunities by discipline
SOURCE: http://www.tissl.lk/Presentation1.ppsx
• Industry components• Software services and products• Business process outsourcing
• IT enabled services• Hardware
• The story so far• Rapid growth• Upgrading• Diversification• Positive spillovers
IT-BPO Industry
9
IT-BPO Industry (contd.)• Spillovers• From software to BPO and ITES• Into higher education• National reputation • Attitudes, goals and expectations• Other sectors, e.g., manufacturing• Individuals
10
Rural Development• Is IT a luxury?• Not any more• Rapid, long distance communications a necessity• Of course nutrition, health, sanitation, housing, basic
education are higher priorities
• IT can play an enabling role• Reduce transaction costs• Reduce production costs• Improve allocative efficiency
11
E-Commerce• B2B and B2C
• B2B is still very limited, restricted to larger firms
• B2C is large in absolute terms, but a very restricted slice of the economy• Upper income, urban consumers• Travel is by far the biggest segment• Attention economy – time vs. money
12
E-Commerce (contd.)• Infrastructure challenges• Payments systems• Logistics• Broadband
• Market access• Small urban enterprises• Rural handicrafts producers
• Information on opportunities
13
Manufacturing• Manufacturing sector an underachiever
• National Manufacturing Policy wants to change that
• Empirical evidence suggests that IT investments in manufacturing have a high payoff• But actual IT investment is limited – Why?
• Management quality• Lack of appropriate products for domestic market• Lack of awareness or knowledge• Infrastructure constraints• Coordination failures• Financial constraints
14
Manufacturing (contd.)• Where should government policy focus?• Business environment for all manufacturing
• Labor laws• Company law• Financial sector reform
• IT-specific policies• Tax treatment• Infrastructure• Knowledge dissemination• Standard setting by government
15
E-Governance• General problems of governance• Corruption• Poor implementation
• Two complementary areas for IT as a tool for improving governance• Internal systems and processes• Citizen-government interfaces
• If one has to prioritize, probably the back-end is more necessary
16
E-Governance (contd.)• What can IT achieve?• Transparency and monitoring, leading to more
accountability• Reducing transaction costs• Improving responsiveness (another aspect of
accountability)• Better targeting
• Indian government policy• Ambitious targets for national e-governance• Some piecemeal improvements
Challenges• Government expect to create 1 million employment
opportunities by 2020 in such industries.• Man-power requirement poses a major challenge to the
government and the private sector involved in post-secondary education.
• While graduates from IT has a lack of skills, especially in Communication, Team Work, Leadership, Presentation and lack of awareness in the Work Culture and work ethics have been identified in several studies.
Manpower supply Requirement Gap
7,500 25,000 17,500
Challenges…..• Lack of work culture, work ethics and softs
kills among the job seekers• Shortage of graduates and diploma holders
with required attitudes and skills• Inability of the students to pursue graduate
education due to financial problems• Unavailability of a program to attract O/L and
A/L dropouts to the IT/BPO industry• Absence of a concerted national program to
build the skills to be in shortage within the next few years
The Way Forwarded
• Provide government support for internship programs. Internship program provide on-the-job training that improves the job-readiness of students while they are following their studied.
• Give entrepreneurial ideas to students at the school level.
• A strategy is also needed to capture those who drop out of the school system after the O/Ls and A/L. This initiative will require coordination among several government organizations as well as the private sector and IT related industry associations.
• Produce job oriented people who are equipped with skills needed for jobs.
• Invest in developing soft skills and English skills for a future ready workforce
Some of My Photos in the SessionThe lighting of the tradition oil lamp by the distinguished invitees
Mr. S. Thanigaseelan - Asst Director National Human Resource Development Council of Sri Lanka bringing
greetings at the inaugural session
The afternoon session being rolled out with Mrs. Brigitte Barakat Siriwardhana as Session Chair
The special invitees being appreciated by WUSC-SL Deputy Programs Director Mr. Deepthi Lamahewa
Thanks