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In this Presentation you will get information about ITIL Certification, History of ITIL, Why ITIL is required. If you are looking for ITIL Certification Training then Skillogic is providing best ITIL Training.Skillogic have training centers in Bangalore, Chennai, Delhi, Hyderabad, Mumbai, Pune etc..
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Course Overview
What is ITIL
History of ITIL
Why is ITIL so successful?
Examination structure and qualifications
IT Service Management
Concept of Good practice and Best practice
Concepts of Service and Service Value
Functions, Roles and Processes
Value creation through services
Process Model and characteristics
IT Service provider models and IT Governance
Introduction to Service life cycles
Service Strategy objective
Utility and Warranty
Service Strategy objective
Introduction to Service Strategy Processes
Strategy Management for IT services
Service Portfolio Management
Financial Management for IT services
Demand Management
Business Relationship Management
Introduction to Service design lifecycle
Introduction to Service Design Processes
Design Coordination
service Catalog Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Introduction to Service Transition lifecycle
Transition Planning and Support (Introduction)
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Change Evaluation
Knowledge Management
Introduction to Service Operation life cycle
Introduction to Service Operation processes and
functions
Event Management
Incident Management
Request Fulfillment
Problem Management
Service Desk
Technical Management
IT Operations Management
Application Management
Introduction to Continual Service Improvement
CSI Objective
CSI Model and Goals
PDCA
7 step improvement process
Service Measurement
Service Reporting
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