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HEARTY WELCOME
INDIAN INSTITUTE OF PUBLIC ADMINISTRATIONNEW DELHI
Sh. AJAY SAWHNEY Joint Secretary ,Training
Department of Personnel & Training, Govt. of India.
32nd ADVANCED PROFESSIONAL PROGRAMME IN PUBLIC ADMINISTRATION (2006-07)
TALKON
“E-GOVERNANCE”
eGovernmenteGovernmentThe Andhra Pradesh ExperienceThe Andhra Pradesh Experience
Dec 2006
Ajay Sawhney
AP 2001: eGov InfrastructureAP 2001: eGov Infrastructure
• APSWAN (AP State Wide Area Network)• Video-conferencing upto district level• Teleconferencing – Districts to Mandals• APNet - Using KU Band over INSAT 3B• AP Secretariat Campus Area Network• CIOs training with IIMA & Satyam• Shared databases: citizens, land, GIS• Extensive training infrastructure
E-Governance Projects E-Governance Projects
• IT for high quality citizen services• eSeva, FAST/CFST, CARD, MPHS, LRMIS • AP Portal, Municipalities
• IT for high internal efficiencies• Treasuries, CMIS, APDMS, CaringGov, C2K
• IT for better enforcement of law• COMPACT/VATIS, Excise • E-COPS, Courts, Legal Caseload Management System
• IT for human resource development• MSIT, APNET (Ku Band), 1000 Schools, Social
Welfare
• IT for health care• Hospitals, India Health Care (PHCs), Telemedicine
eSevaeSeva• Multiple services offered at each counter• 249 centres operational in Hyderabad & 116 municipal towns• 35 lakh transactions per month• Utility / Tax Payments
– Electricity, Water, Property Tax, Telephone bills, Mobile phone bills– Filing Sales Tax Returns, payment of sales tax, traffic fines
• Certificates– Birth / death certificates …
• Passport and Licenses– Filing applications for passports– Municipal trade licenses, Learner’s License, Vehicle registration …
• Bus tickets … train tickets, airline tickets, travel bookings – Cinema tickets, Money Transfer, Investment services
• E-Payments on internet (www.esevaonline.com)
AP Portal – AP Portal – www.aponline.gov.inwww.aponline.gov.in
• A single window to all government information, forms, payments and interactive services
• Implemented through a JV with a technology partner• Hosts multiple citizen services and software applications
including exam results, hall tickets for statewide exams • G-G MIS systems hosted apart from citizen services • More services are being added continuously• More than 1000 franchisee centres; competing with
eSeva
www.aponline.gov.in
76 million records
2002: Towards A Roadmap2002: Towards A Roadmap
• Back to the basics• Arriving at the big picture• ICT Architecture• Prioritizing projects and initiatives• Inside out vs. Outside in views: Services• Shared infrastructure, delivery channels, core
applications, databases• IFIS, HRMS, SBMS, eProcurement, Data Centre• Departmental services• Public private partnership models eGov Roadmap
Secure Intranet
Core Applications
Group Applications
Welfare
Departmental Applications
Departmental OutletsEducation Health Agriculture
Home & Law Revenue Transport Municipal
Ind & Comm Tourism Engineering Energy
IFISSmart Cards
caringgov
E-Procurement
Social BenefitsMgmt System
Core DBs
HRMS
•Land DB•Citizen DB
Database Servers
Data Warehouse
Security &NMS Sys
StorageAreas
PKI
DATA CENTRE
ApplicationServers
Web ServicePortal
PaymentGateway
HELP DESKCALL CENTRE
DELIVERY CHANNELS
KiosksService Center
Home PC’s
Mobile
CITIZEN BUSINESS
Single WindowFor
Business
AP’s Vision of e-Government
INTERNET
Single WindowFor Citizens
E-Seva
Core Applications
smartcard e-Proc
Portal
GIS SmartGov
OLTP
IFISHRMS
Data Centre
PaymentGateway
Datawarehouse
PKIe-Seva
Agriculture
Civic Services Revenue
Business Engineering
Education
Judiciary
PoliceHealthcare
Welfare
EIMS
SMSCMS
UMS
e-Health
TelemedDIMS
HIMS
SBMS
PAX
WCMS
MarkNet
PMS
eCRM e.Biz
CARD
eCOPS
VASTIS
Excise FAST
InSysLIFE
MMIS
PRISM
MAS
CGRS
CCMS
FACTS
JUDIS
ICPS
CopSys
FISAGRIS AnSys
@pfirst
e-Government Blueprint.. an ‘inside out’ view
APIIS
eACB
APNET
Kiosks
Government
Farmer
Citizen Taxpayer
Business Children
Student
Women
Senior CitizenPatient
Vulnerable
Admission
ExamsE-learning
Scholarship
e-Health
TelemedHealthInfo
Medicines
e-Business Subsidies Helpdesk
Registration Returns
e-Payments Licenses
ReturnsLicenses
Info
Works
Payments
Services
Credit
Subsidies
Prices Advice
e-Government Blueprint
Infrastructure
Delivery Channels
e-Government Applications
Schemes
Benefitse-Government Blueprint
.. an ‘outside in’ view
Grievances
Pensions
Insurance
Health
Old Age Home
SHG’s
Crime
Benefits
Rights
Rights
Child HomeLiteracy
2003 & 20042003 & 2004
• Service-oriented architecture
• Unifie-X Gateway
• Interoperability framework: standards
• Parishkaram: Call centre services
• Open source, Web services & RAD
• Expansion of eSeva and APOnline
• … Rajiv Internet Village programme
• … AP Broadband Network
2005 & 20062005 & 2006Core Projects – IT&C DeptCore Projects – IT&C Dept
• Rajiv Internet Village Centres• AP Broadband Network• Strengthening eSeva• eProcurement• Telephonic & emergency services - call centres• Unifie-X Gateway & Standards• Jawahar Knowledge Centres – 86 JKCs/220
colleges/ 20000 students – enhancing skills for employability
Departmental Service ProjectsDepartmental Service Projects
• Integrated Land Information System• Strengthening & using MPHS• Municipal Services• Gram Panchayat Services• Health Services• Education Services• Agriculture Services incl. Rural Credit• Welfare Services• Police Services• Legal Services
e-Procuremente-Procurement (Golden Icon winner)(Golden Icon winner)
• Implemented through PPP model – Partner C1 India
• All processes are done electronically• More than 15000 tenders representing
procurement of Rs. 35000 cr. finalized so far• Tender processing time reduced from 4 to 6
months to 45 days; a significant number of tenders finalized within less than 7 days from last date of bidding
• Significant cost savings ~ Rs. 2400 cr.
AP Broadband NetworkAP Broadband Network
• Public Broadband Network by JV – AP Aksh• Affordable broadband services all over AP
– 2 Mbps @ Rs. 100 per month
– 100 Mbps @ Rs. 1000 per month
• Fibre to every village– 10 Gbps to each district headquarter (~25 towns)
– 1 Gbps to each mandal headquarter (~ 1125 towns)
– 100 Mbps to each gram panchayat (~ 22000 GPs)
• Every connection capable of supporting hosting content and services, and possibly outsourced work
Key StrategiesKey Strategies
• Citizen-centric focus• Plan eGovernment around services to be delivered• Simple themes with large user-base, tackling real problems• Awareness of opportunity cost• Careful pilots & rapid ramp-up• ICT architecture for standards & interoperability• Shared infrastructure, databases, applications• Innovative use of technologies, esp. web-based & middleware• Use of Public Private Partnerships• Focus on people and change management• Process reengineering in significant but digestible doses• Buy services with quality of service & SLAs, not technology
Simplifying Service DeliverySimplifying Service Delivery
• Logical separation of functions of “backend” services and “front-end” service access providers
• Service-centric architecture• Data standards and metadata framework
– Enables interoperability
• A messaging gateway – middle layer• Shared delivery channels, shared communication
network, shared databases, shared applications, data centre and call centres
• Moving towards integrated service delivery
Where can eGovernment take us?Where can eGovernment take us?
• Services designed from the point of view of the users – citizens and businesses
• Convenient single window services • Choice of multiple delivery channels• Increasingly integrated and seamless services• Integrated help desk and call centre for all government
services• Shift from a novelty to an expectation …• … and from an expectation to a matter of right
A citizen’s right to convenience and comfort
Thank YouThank You
Email: [email protected]
More information is available on:
www.aponline.gov.in
www.eprocurement.gov.in