Creating Scenario-Based Learning Using Rapid eLearning Tools

Chicago eLearning & Technology ShowcaseAugust 16, 2011

Objectives

• By the end of this session, you should be able to:– Discuss how scenario based learning fits into adult

learning theory.– Identify ways to create scenario-based eLearning in a

variety of rapid eLearning tools given client constraints.

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Agenda

• Introduction• How scenario based learning fits into Adult

Learning Theory• Design challenges with scenario based learning• Case study 1: Adobe Presenter• Case study 2: Webcast• Case study 3: Articulate

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A Brief Introduction

• Who am I?• What is my Instructional

Design experience?– Instructor Led– Webcasts– eLearning

• What is my industry experience?– Accounting / Financial

Services– Telecommunications /

Wireless Provider– Restaurant Industry– Banking

• What eLearning technology have I used?– Captivate– Articulate Suite– Lectora– Adobe Presenter– Raptivity

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Adult Learning Theory

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ftp://ftp-fc.sc.egov.usda.gov/NEDC/isd/adult_learning_theoryAdapted from: Knowles, M. (1996). Adult Learning. In Robert L. Craig (Ed.), The ASTD Training and Development Handbook (pp. 253-264).

NY: McGraw-Hill.

Activities should be based around real work

experiences.

Present training with as many

options for learning as possible.

Design activities that

reflect the actual work

learners perform.

Don’t do an information dump.

Focus activities on

“doing” something with the

information rather than

simply “knowing” it.

Activities should demonstrate to

the learner where he or she would benefit in

their jobs.

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Scenario Based Learning

Clients are requesting scenarios in their training. •Traditional scenario based learning…

– Uses real life situations to teach the subject.• Using real life scenarios heightens the relevance of the e-learning

course because the focus is more on application than plain theory.

– Presents the learner with real life situations.• The learner is then prompted to respond to the situation. Learning

takes place through the feedback the learner receives based on their choices throughout the scenario.

– Creates highly engaging and interactive courses. • The learner becomes an active participant in the learning process.

Traditional Scenario Based eLearning

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Approximately 120 ID design and development hours per hour of eLearning.

Design Challenges with Scenario Based Learning

Designing and developing within constraints:1.LMS doesn’t allow for branching2.Low end eLearning platform – platform itself can’t branch3.Not enough time for scenario based design and development4.Lack of SME involvement5.Any others that you have been faced with?

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So What Can We Do?

Do the best we can to incorporate “real world” scenarios into the learning. •Can anyone give an example of how they done this?

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Case Study 1: Adobe Presenter

• The client was a wireless company.• They were rolling out an industry changing

program that included rewards.• My deliverable was a 60 minute eLearning course

that introduced the Rewards program.– The client wanted the course to...

• Teach concepts.• Provide brand messaging.• Excite their associates.

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Case Study 1: Adobe Presenter, continued

Positives:• Ample time for design and development.• Great SME involvement.• Great buy-in from the business.• Option of using Captivate within the Adobe Presenter

wrapper

Constraints:• LMS didn’t allow for branching.• Client could not support audio.• eLearning platform (Adobe Presenter) did not allow for

increased levels of interactivity.

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Case Study 1: Adobe PresenterMy Design (Very High Level)

• Introduce the Rewards program with a marketing spin.

• Provide 2 robust “real world” scenarios where an associate discusses the Rewards program with a potential customer.

• Debrief the scenario with what the associate did well.

• Ask knowledge check questions to check the understanding of the content presented in the scenario.

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Placeholder for Work Sample

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What About a Webcast?

• Can you think of ways to incorporate scenario based learning into a webcast?

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Case Study 2: Webcast

• The client was a financial services firm.• My deliverable was a 60 minute Risk

Management webcast.– The client wanted the course to...

• Teach concepts.• Be more exciting and relevant than typical risk

management training.

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Case Study 2: Webcast, continued

Positives:• Ample time for design and development.• Good SME involvement.• Good buy-in from the business.• SME’s were willing to present live.• Collaborated with a great manager.

Constraints:• Webcast platform did not allow for whiteboard.

– Text chat was limited.

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Case Study 2: WebcastOur Design (Very High Level)

• Introduce our main character, Barbara.• Demonstrate Barbara’s journey through risk

management. • Ask knowledge check questions where the learner

is prompted to respond to the scenario.• Provide the “teach piece” as a debrief.

– “What did Barbara do wrong?”

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Placeholder for Work Sample

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Case Study 3: Articulate or Lectora

• The client was a banking institution.• My deliverable was a 90 minute Advice and

Planning eLearning course.– The client wanted the course to...

• Introduce the Advice and Planning Model.• Describe how Financial Planning fit into the Advice and

Planning Model.• Provide audience specific scenarios to bring the content to

life.

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Case Study 3: Articulate or Lectora, continued

Positives:• Some existing content.

– A previous version of the course existed, but it needed to be completely reworked.

• Very knowledgeable SME’s who had great examples.

Constraints:• Limited phone time with SME’s.

– Only a total of 4 one hour calls.

• Limited overall SME availability to answer emails.• Limited design and development time.

– Only 80 total hours.

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Case Study 2: Articulate or Lectora (Very High Level)

• Introduce the Advice and Planning Model.• Provide mini-examples of what each step in the

model may look and sound like.• Discuss Financial Planning. • Provide 3 audience specific scenarios that show

the Advice and Planning Model “in action”.

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Placeholder for Work Sample

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What do you think?

• What do you think worked well?• Do you see anything that I could have done

better?• Do you have any questions that I can answer?

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What are Your Success Stories?

• Who wants to share how they’ve designed or developed scenario based learning using rapid eLearning tools?

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Creating Scenario-Based Learning Using Rapid eLearning Tools

Chicago eLearning & Technology ShowcaseAugust 16, 2011