SALES PUZZLE

SALES PUZZLE 1

Objectives

Explore collaboration and competition

Observe problem-solving behavior & strategies

Tune in to effectiveness of team interaction

Identify areas for improvement

SALES PUZZLE 2

Background

4 sales districts : NE, NW, SE and SW.

4 sectors : Commercial, Distribution, Industrial, Government.

4 district sales managers : Grey, Blue, Black, White.

At their last quarterly meeting, they found that the highest sales in each sector came from a different district.

All 4 districts won a 2nd and 3rd place award and each sales manager came last in a different category.

SALES PUZZLE 3

Instructions

Determine the sales district each manager works in

Find the highest sales sector for each manager

Find the 2nd, 3rd and lowest sales sectors

Each team member will receive 1 or more clues

Share the information verbally

Do not allow other members to read your clues

Observers monitor the team members using the worksheet

SALES PUZZLE 4

Debriefing

Did anyone assume leadership?

How were clues communicated to the team?

What techniques or strategies were used to solve the problem?

What effect did collaboration and competition have on team effectiveness?

How did you handle differences of opinion?

SALES PUZZLE 5

Key

rank

NE

Black

SE

White

NW

Blue

SW

Grey

1

commercial

distribution

GOVERNMENT

INDUSTRIAL

2

INDUSTRIAL

GOVERNMENT

distribution

commercial

3

DISTRIBUTION

industrial

COMMERCIAL

government

4

government

COMMERCIAL

industrial

DISTRIBUTION