Embed Size (px)
Citation preview
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Researching ResearchersDeveloping Evidence-Based Strategy for Improved Discovery and Access
Lettie Y. ConradER&L, 2016
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
User Experience Researcher
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Researcher experience – discovery
• Search begins with mainstream web
• Advanced users shift to specialty databases
• Library discovery is for “known items”
“I appreciate that there are various issues that mean getting from one journal article to another will never be as seamless as simply clicking on a hyperlink…”
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Mike Bostok, “Sanky Diagrams from Excel,” accessed on February 9, 2013: http://ramblings.mcpher.com/Home/excelquirks/d3/sankey.
Researcher experience – workflow
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
• Query trends• Higher use of open-web search than reported• Validating authenticity • Browser trends
• Retrieval trends• 100% manually managed citations• Low use of hyperlinked references• Few ‘version of record’ checks
Researcher experience – workflow
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Scholarly apps & tools
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Personal digital libraries
• Managing citations
• Organizing documents
• Storing documents
• Search
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Beyond search
• Email alerts
• Following citations
• Human recommendations
• Machine recommendations / relatedness
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Recommendations as discovery
90% faculty 78% students
Online recommendations are about as useful than those I receive from peers
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Why does serendipity matter?• Students and researchers re-frame their information need as
they go
• Some useful information discoveries are unintentional
• People like serendipity: it delights users
Designing for serendipity may be the holy grail of the search experience.
Russell-Rose, T., Tate, T. (2013). Designing the Search Experience: The Information Architecture of Discovery. Waltham, MA: Morgan Kaufmann.
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Don’t forget the data!
Bounce rate Pages / visit Visit length
Open web 85% 1 0:40
Library 29% 4 4:88
Academic 26% 6 3:02
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
SAGE’s discovery strategy
• Channels• Library• Open web• Social media• Academic• SAGE universe
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
SAGE White papers
Expecting the UnexpectedLettie Conrad & Alan Maloney
http://bit.ly/23Z99d4
Los Angeles | London | New Delhi | Singapore | Washington DC | Melbourne
Thank you!
Lettie Y. Conrad
@lyconrad
