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moving pack Moving you means understanding you

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Page 1: Relo pack en

moving packMoving you means understanding you

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exp e rt mover s s i n c e 1 89 1Pel ichet is a world leader in moving , in al l i tsfacets .

our m i s s i onTo ensure your optimal comfort throughout themove, start ing from your first contact with ourteam.

Our commi tmentTo continuously improve our per formance bytraining our staff, and investing in moderntechniques and technologies.

Our t eamPel ichet employs over 130 people working inEurope. Our objective is simple: to provide youwith a superior qual ity service, which is one ofthe many reasons why most of our cl ients lookforward to working with Pel ichet t ime and again.

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Tab l e o f Cont ent s

1 THE PREMOVE SURVEY

2 OBTA IN ING AN EST IMATE

3 PLANN ING THE MOVE

4 INSURANCE

5 NECESSARY DOCUMENTS

6 PACK ING

7 TRANSPORT AND CUSTOMS

8 DEL IVERY AND UNPACK ING

9 OUR AFF I L IAT IONS AND CERT I F ICAT IONS

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Every time you move, it’s a different experience – and thismove is no exception. That is why we find it important to raisethe following questions with you:

- If your employer is paying for your move, do you have anyparticular authorizations?

- What do you wish to send by road? By sea? By air?To storage? What items would you like to get rid of(give away or throw away)?

- Do you have any particular time constraints? When do youhave to leave your place of residence? When will your newplace of residence be available?

- Do you have any special requests, such as the transport ofyour pet, a musical instrument, a work of art, or specialfamily item?

- Would you benefit from the services of a handyman or ofa cleaning service?

- Will you be purchasing any new belongings (new or secondhand) after our survey and before your move?

- Are there any space constraints in your place of residencethat we should be aware of, that could limit our ability tomove certain objects?

1 — the pr emove survey

During the survey, our consultant has threemain objectives: determine your needs,

calculate the volume of goods to be moved,and propose the right types of packingmaterials, based on the quality of yourpersonal belongings and their final

destination.

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In our estimate, you will find :

- The estimated volumes as well as the anticipated dates,

- The departure and arrival addresses,

- The total cost, including all the standard door-to-door services,

- Special services and their respective per-unit costs,

- Standard exclusions,

- Risk insurance coverage, as a percentage of the declared value ofyour personal belongings,

- Contact information for our relay service at your final destination,

- Pelichet will even calculate the carbon footprint of your moveusing the Greenmove programme that we have pioneered.

Our recommendation: compare different offers!

Services are far from identical from one mover to the next. Just like inmany walks of life, the cheapest option is not necessarily the bestoption.

Here are a few questions for you to consider, as you compare thedifferent offers you might receive:

- Does the estimate include all of the information provided by thetechnical consultant during his/her discussion with you?

- What is the reputation of the moving company and technicalconsultant?

- How proactive was the consultant in meeting your expectations?

- How quickly were they able to turn around your offer?

- What company instilled the most confidence in you?

2 — obta in ing an e st imat e

In the days following the premove suvey,we willprovide an estimate that includes all the services

necessary for insuring a successful move.

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At this stage, you will be given one Pelichet contact person responsiblefor managing all of the logistical operations needed for your move.Our coordinator will help you choose your dates, based on your timeconstraints.

Here are some of the important questions you will want to considerat this stage :

- Do you already have an address for your destination?How accessible is your new home?

- When does your current rental contract expire?

- If you have children,when would be a good time for themto change schools?

- What is the total transit time for your move?

- Do you have any professional or family engagements that mightprevent you from leaving and/or compel you to leave?

3 — plann ing th e move

As soon as you sign off on the order form,we can begin planning your move.

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What are the potential risks inmoving your personal belongings?

During yourmove,many different specialists will be handling yourpersonal belongings, under our guidance and including ourmovers, roadtransport companies, customs officials,multiple port operators, airline andmaritime companies, storage facilities, etc.Despite the great care that wetake in protecting all your personal effects, there is always at aminimumthe smallest risk of damage that must be taken under consideration.

This is why insurance coverage is important. It will guarantee that youwillbe reimbursed for any damages, even if we are not able to determinewhere,when and bywhom the damage took place, between the point ofdeparture and arrival.

Pelichet’s insurance coverage:

Our“all-risk” insurance and general conditionswere established inpartnershipwith insurance companies specialized in transport. We canoffer coveragewhereby reimbursement for replacing your personalbelongings is based on the value declared prior to packing. If youwish,we can also include insurance against anymechanical or electronicdisturbances, or even a clause that would protect you from damagescaused by humidity and climatic change.

To gain this insurance coverage:

It is necessary that you fill out our insurance inventory with thereplacement values of your belongings. These inventories are designed byour Insurance Company to protect your interests, and given to you at thetime of the survey.We also recommend that you take pictures of all yourvaluable belongings, in order to provide a basis for an insurancedeclaration.

In the case of a claim, youwill have 30 days following the date of deliveryto bring any incidences to our attention and tomake your declaration.

4 — insurance

Amove can be a stressful event. In order tolive this intense but short period as serenely aspossible, we recommend that you carefullyprepare a list of all the personal belongingsyou wish to protect, before packing. This willallow you to communicate more easily withour moving team, once they arrive at your

place of residence.

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We will provide you with all the necessary documents.

Once we receive your order form,we will provide you withall the documents needed for making sure your movetakes place within the rules and regulations of the variouscountries through which your belongings will pass.

For every move,we require that our clients provide us,at a minimum,with a copy of their passport, the signedinventory of their packages, and customs declarationforms.

As a complement to this, we will also establish transportletters and various other documents that will legalize thetransport of your belongings. If you are movingnationally, only a transport letter is required; if you aremoving internationally, documents will vary dependingon the countries involved.

5 — nec e s sary documents

Many documents are required during a move,most notably for customs. Part of our

responsibility is to present this information tothe authorities on your behalf.

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Here are the main steps to keep in mind:

- Before our team arrives, label all of your belongings accordingto their final destination.

- Put aside in a safe place all the items that are needed for yourdeparture/trip.

- When the team leader arrives at your home, go over the instructionsfor the moving team, confirming and correcting the instructions withyour main Pelichet contact person.

- Check through your requirements with the team leader anddetermine where you want the work to begin.

- Point out any particularly fragile or sentimental items.

- Isolate valuable items (jewelry, stamps, pens, etc.), which are notcovered by our all-risk insurance.

- Remain available to our team for the duration of the packing,in order to answer any questions they may have.

- Once the packing has finished, sign the inventory sheet preparedby our team leader.

- Conduct another short tour of your residence with our team,to make sure nothing has been forgotten.

6 — pack ing

Packing is what determines the success of your move,morethan any other phase in this process. Through your efforts andthose of your team leader and his men,we will guarantee thatyour personal belongings are carefully packed, identified and

dispatched according to your wishes.

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Whatever route you may choose,we only work with companies that havethe best reputation. In this way,we can assure you the highest quality interms of transit time and transport.

- For your comfort, we will prepare in advance all the formalitiesneeded for transport, and we will track your move during each stageof delivery.

Pelichet will then provide you with the contact details of our partner atyour final destination,with whose assistance the customs procedureswill be finalized.

- We are experts in handling customs, as this is a standard part of thework we do. We are able to assure a quick customs clearance onceyour items arrive at their final destination. However, in some cases,your presence might be needed to sign certain documents. We willadvise you of this possibility in advance so that you may bestorganize your time.

- Certain items – such as alcohol, luxury products or new items – maybe subject to a tax, in which case we are happy to advance thepayment on your behalf.

7 — transport and customs

Pelichet will organize the transport of your personalbelongings by road, sea or air, rail, barge...

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The following services are included:

- Delivery based on normal access conditions.

- Complete unloading and unpacking.

- Re-assembling any furniture that had been disassembledfor the move.

- Removing all empty packing materials after the delivery.

Our recommendation for settling in:

Here you are in your new home. It’s now time to unpack yourbelongings. For this process to take place as smoothly aspossible, try to be present at the time of the unpacking. In thisway, you can track the inventory of your packages and make sureyour move is complete.

8 — de l i v e ry andunpack ing

Pelichet commits to deliver your itemsusing the best resources available at

your place of delivery.

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The International Federation of International Movers.

This association includes over 530 registered movingcompanies, including our head office and all of ourpartners.

Pelichet NLC SA has a FAIM certificate, a quality assurancefor international movers, as well as the ISO 9001:2000certificate.

We are also members of the Overseas Moving NetworkInternational, the FIDI, the International Association ofMovers (IAM), the British Association of Removers, and theLatin American & Caribbean Movers Association,whichallows us to insure a global presence and work with thebest possible partners, no matter where your finaldestination might be.

9 — our af f i l i at i ons andcert i f i c at i ons

Pelichet NLC SA is a founding member ofOmni – Overseas moving network

international, which includes 200 movingcompanies in over 70 countries.

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Pelichet has pioneered a programme whichrevolutionises the moving industry.

For each move, we promise to calculate thecarbon footprint, and furthermore, to offeryou a GREENER alternative.

“LET’S GREEN YOUR MOVE”

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pelichet nlc saGENEVA

51/55, rte des Jeunes1227 Carouge/GenèveSuisse

T : +41 22 827 80 00F : +41 22 823 08 18

www.pelichet.ch

pelichet paris sasPARIS

Hotel d'EntreprisesCamille Jenatzyrue Edouard Branly78260 Achères - France

T : +33 1 30 06 80 80F : +33 1 30 06 80 81

www.pelichet.ch

pelichet lyon sasLYON

351, rte de Givors38670 Chasse-sur-RhôneFrance

T : +33 4 72 49 96 96F : +33 4 78 81 92 74

www.pelichet.ch