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Presented at RLUK Member's Meeting pre-conference, 24 November 2011
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RECONFIGURING LIBRARY BOUNDARIES
RLUK pre-conference, London. November 24 2011
Lorcan Dempsey, OCLC @lorcanD
Preamble
Money Network
Microsoft research
Impact
PersonalInstitutio
nalGroupWebscale
Scaling
CONSOLIDATION AT SCALE
The scalability of access: stronger gravitational attraction at network level
Context and community: rich analytics drive richer experiences
Network encourages efficiencies of scale
CONSOLIDATION AT SCALE
The scalability of access: stronger Gravitational attraction at network level
Context and community: rich analytics drive richer experiences
Network encourages efficiencies of scale
INSTITUTION SCALE
Goodness: A large collection in central locations
Organization: Structured around collection
Makes it possible to see library as …
Pic: Günter Waibel
Some directions
Direction?Widespread sharing of infrastructure withingroups?Added value: intelligence from circ, acq, …
Direction?Widespread sharing of infrastructure withingroups?Added value: intelligence from resolution, …
Direction?Digital discovery at network level?Shared preservation frameworks?
Direction?Commodity: How many data wells?The collection?Registration model? Library does A&A?Other players (Elsevier, Thomson Reuters?)
Direction?Discovery moves to the network level …..
More than 75% of requests to SFX originate externally (Google Scholar, PubMed, etc.). U Minnesota, Discoverability
Direction?….. And to local/institutional curation environments.
Direction?Print collections consolidated in national/regional initiatives?
high low
low
hig
h
Un
iqu
en
ess
Low Stewards
hip
High Stewards
hip
In few collection
s
In many collection
s
COLLECTIONS GRID(Lorcan Dempsey and Eric Childress, OCLC Research)
Stewardship/scarcity
Low-LowFreely-accessible web resourcesOpen source softwareNewsgroup archives
Low-HighBooks & JournalsNewspapersGov DocumentsCD & DVDMapsScores
High-LowResearch & Learning Materials Institutional recordsePrints/tech reportsLearning objectsCoursewareE-portfoliosResearch dataProspectusInsitutional website
High-HighSpecial CollectionsRare booksLocal/Historical NewspapersLocal History MaterialsArchives & ManuscriptsTheses & dissertations
Outside in Bought, licensed
Increased consolidation Move from print to licensedManage down printMove to user-driven models
Aim: to discoverLow
Stewardship
High Steward
ship
In Few Collectio
ns
In Many Collectio
ns
Licensed
Purchased
Inside outInstitutional assets: special collections, research and learning materials, institutional records, …Reputation managementIncreasingly important?Aim: to *have* discovered … to disclose
Affiliations
Service
Teaching
Research
Publications
Boundaries
THE NETWORK RECONFIGURES THE LIBRARYBoundaries of the library are changing …
…. as the network reduces transaction costs …..
…. and as economics and functionality encourage new approaches.
ROLE
A university investment in shared information management.
INFORMATION MANAGEMENT?
IT
Computer centre
E-learning
E-learning
Repository, …
e.g. ODAI, Yale
New forms of scholarly communication
Press? Departments …
Research information management
Research office
Data curation and eresearch
Departments
STRATEGY:
E-research, digital humanities, student experience, ….
Making choices
New opportunitiese-researchstudent experience
reputation/expertise
Strategic choices
InnovatePartnerDisinvestShared services
Advantage
SPECIALIZATION: WHAT BUSINESS ARE YOU REALLY IN?
Specialise where can make an impactExternalise what is routine and can be done well collaboratively or by others
Library: what is distinctive
Harvard Business Review (1999)
Core components of a firm
CustomerRelationshipManagement
Product Innovation
Infrastructure
Back office capacities thatsupport day-to-day operations“Routinized” workflowsEconomies of scale important
Develop new products andservices and bring them tomarketSpeed/flexibility important
Attracting and building relationships with customers“Service-oriented”, customizationEconomies of scope important
Engagement Innovation
Infrastructure
Back office capacities thatsupport day-to-day operations“Routinized” workflowsEconomies of scale important
Develop newservices and have them acceptedSpeed/flexibility important
Attracting and building relationships with researchers and learners“Service-oriented”, customizationEconomies of scope important
Shifting boundaries
Libraries externalising infrastructure – economies of scale and network effects
CollectionsSystemsDiscovery?
Relationship management is central – engagement creates distinctive local value
BuildingsThe service turnPeopleAggregate social/analyti cs data
Patterns of externalization varyCollaborative: sharing innovation and resourcesCommercial: contracting for servicesThe emergence of the cloud
SPACEReconfigure around the user experience rather than around collections.Infrastructure >> engagement
SocialAd hoc rendezvousMeeting place
Showcase and sharing
ExhibitionsSpecialist equipmentSpecialist staffGIS, Writing centre, digital humanities, …
Find members of a group in the library ….
EXPERTISEPeople are entry
points
Engagement with research and learning
Marketing/assessment/partnership
Librarans returned in search .. UMich
SERVICESThe service turn
U Minnesota, ARL Institutional profile
In alignment with the University's strategic positioning, the University Libraries have re-conceived goals, shifting from a collection-centric focus to one that is engagement-based.
SERVICEThe service turn
Defining distinctive services with the clarity with which we have defined distinctive collections allows us to acknowledge that the 21st century will be marked by different, but equally valid, definitions of excellence in academic libraries, and that the manner in which individual libraries demonstrate excellence will be distinctive to the service needs, and to the opportunities to address those needs, found on each campus.
Scott Walter. “Distinctive Signifiers ofExcellence”: Library Servicesand the Future of the AcademicLibrary. Coll. & res. libr. January 2011 72:6-8
... to serve the emerging needs of faculty, researchers and graduate students pursuing in-depth research and scholarly inquiry. Access to expertise, hardware and software.
First year initiatives: Bowling Green State Univ Libs
M Publishing, U Michigan
The Library First-Year Initiatives (F.Y.I.) Program strives to make meaningful connections with incoming students early in their academic career.
The University of Michigan Press, the Scholarly Publishing Office, Deep Blue (the University’s institutional repository service), the Copyright Office, and the Text Creation Partnership,
Salman Rushdie Archive, Emory UPersonal digital papers of Salman Rushdie. Have
become his reference collection.
Scholarly Commons, U Illinois Urbana Champaign
SYSTEMSEngagement, cloud and collaboration
Focus on engagementResource guides, integration with learning management, widgets, etcRecommendation (aggregation)
Move to cloud for infrastructureILS, ERM, Discovery: move to cloud-based solutions
Deep collaboration Shared systems infrastructure:Orbis Cascade Alliance, 2CUL
Externalization
Collab Public Third party
Webscale Repec PubMed Worldcat.org
Group Tripod OhioLinkCOPAC
Institutional DspaceVuFind
Hosted LMS
Sourcing
Scalin
g
Rick Luce, LIBER 2011, Barcelona
Scalin
g
Sourcing
Institution
Group
Web
Internalized Collaborative Public Third-Party
1
Self-Sufficiency
2
CollaborativeExternalization
Cooperative catalogingResource sharing
3
StraightExternalization
Licensed e-contentHosted systems
4
Web-scaleExternalization
Google Books/ScholarMendeley
Scalin
g
Sourcing
Institution
Group
Web
Internalized Collaborative Public Third-Party
4
3
2
1
StraightExternalization
Self-Sufficiency
CollaborativeExternalization
Web-scaleExternalization
Hathi TrustEuropeana
JSTORProquest
Google Books
Life cycles?
SOME DIRECTIONSStrengthening engagement
Systems for engagement Relationship with campus partnersMarketing and assessmentThe service turnExternalising
infrastructureGive things up?Deep collaborationCloudJust in case to just in timeSharing Innovation and
expertiseNew skillsOrganizational innovation
External relationships are even more critical:Strategic choices
RECONFIGURING LIBRARY BOUNDARIES
RLUK pre-conference, London. November 24 2011
Lorcan Dempsey, OCLC @lorcanD
Thank you!