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QUALITY IN SERVICE INDUSTRY Topik Khusus Manajemen Kualitas PETRA CHRISTIAN UNIVERSITY May 2017

Quality in Service Industry

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Page 1: Quality in Service Industry

QUALITY IN

SERVICE INDUSTRYTopik Khusus Manajemen Kualitas

PETRA CHRISTIAN UNIVERSITY

May 2017

Page 2: Quality in Service Industry

PETRA CHRISTIAN UNIVERSITY

Our Brainstorming Today

How to

constantly

improve quality in

service industry?

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PETRA CHRISTIAN UNIVERSITY

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PETRA CHRISTIAN UNIVERSITY

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PETRA CHRISTIAN UNIVERSITY

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THANK YOU!

PETRA CHRISTIAN UNIVERSITY


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