Upload
talia-rehman
View
399
Download
5
Embed Size (px)
Citation preview
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
1 | P a g e
INTERNSHIP REPORT ON
PAKISTAN TELECOMMUNICATION
COMPANY LTD
Internship Report submitted to the Faculty of Management &
Administrative Sciences in Partial Fulfillment of the Requirements for
the Degree of Bachelors of Business Administration.
BY
Name of Student Talia Rehman
Role Number 13190920-048
Program & Session BBA (7TH)
UNIVERSITY OF GUJRAT
Date of Submission
17/Nov/2016
Name of Program Coordinator ___________________
Signature of Program Coordinator_________________
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
2 | P a g e
“(He is) Lord of the two east(s) and Lord of the two west(s). Then
which of the favors of your Lord will ye deny? (17, 18,AR-Rehman)
Acknowledgement
As a matter of first importance, I would express profound gratitude to my
Almighty Allah who has given me the quality to finish the venture. This report
has been composed on the Pakistan Telecommunication Limited (PTCL)
which is the biggest telecom organization in Pakistan. The report
concentrates on the HR (Human Resource) department of the PTCL, Sadaar
Rawalpindi. The fundamental point of internship report was to examine
factions of HR (Human Resource) department of PTCL.
I might want to on account of every one of those individuals who have helped
me in making this report. I am appreciative for their kind co-operation to the
finish of my venture work. To wrap things up I wish to profit myself of this
open door, express a feeling of appreciation and love to my companions and
my cherished guardians for their manual support, quality, and help and for
everything.
I truly on account of my administrators who has helped me in such manner
and urged me to complete this venture
I might want to say that it will be one of my best encounters that would stay
with me and help me in further studies and professional life ahead.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
3 | P a g e
Table of Contents
Executive Summary of the Internship ........................................................................... 5
Main body of report .......................................................................................................... 6
Part-I ................................................................................................................................... 6
1. Introduction ............................................................................................................................... 6
1.2 Overview of the organization ................................................................................... 8
1.2.1 Brief history ......................................................................................................................... 8
1.2.3 Nature of the organization............................................................................................... 11
1.2.4 Business volume, reward, honors & success stories ................................................. 11
1.2.5 Product/service lines........................................................................................................ 13
1.2.6 PESTL analysis ................................................................................................................ 16
1.2.7 Contribution of organization toward economic development ............................ 19
1.3. Organizational Hierarchy chart ......................................................................................... 20
1.3.1 Number of employees ..................................................................................................... 21
1.3.2 Main offices ....................................................................................................................... 22
1.3.3 Introduction of all departments ....................................................................................... 23
Human asset administration ..................................................................................... 24
Finance office .................................................................................................................. 24
Commercial Department ............................................................................................... 25
Operational Department ................................................................................................ 26
Technical Department ................................................................................................... 26
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
4 | P a g e
I.T Department ................................................................................................................ 26
Corporate Development Department .......................................................................... 26
Special Projects Department: ....................................................................................... 26
1.3.4 Comments on the organizational structure .................................................................. 26
PART – II ......................................................................................................................... 27
1.4 Internee work............................................................................................................ 27
1.4.1. Brief Introduction of internee’s office/branch: ............................................................. 27
1.4.2 Structure of HR branch:....................................................................................... 28
1.4.3 Structure of finance branch: ............................................................................... 29
1.4.4. Details of Supervisors: ................................................................................................... 30
1.4.5 Weekly timetable .............................................................................................................. 30
1.4.6 Departments alone with operations/activities .............................................................. 36
1.4.6. Detail description of the tasks assigned to you .......................................................... 40
1.4.7 Summary of learning........................................................................................................ 44
1.4.8 Skills and Qualification. ................................................................................................... 47
1.4.9 Responsibilities during internship .................................................................................. 49
1.4.10 Influence of internship on my future carrier plans..................................................... 50
2. Conclusion .................................................................................................................. 50
2.1 summary of key conclusions.............................................................................................. 50
2.2 General observations .......................................................................................................... 51
2.3 SWOT analysis .................................................................................................................... 52
Strengths ......................................................................................................................... 52
Weaknesses.................................................................................................................... 53
Opportunities ................................................................................................................... 53
Threats ............................................................................................................................. 54
4. Recommendations ..................................................................................................... 54
3. References.................................................................................................................. 56
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
5 | P a g e
Executive Summary of the Internship
Temporary job is the essential piece of BBA degree Program. It is necessary
to do 6 weeks internship in the end of 6th semester. I have done my internship
in the HR (Human Resource) & Finance Department of Pakistan
Telecommunication Limited (Say Hello to the future) Regional Office Saddar
Rawalpindi. Internship is important to investigate the organizational world in
for all intents and purposes and gain from day by day assignments of the
association.
This entry level position report contains all the data about my
work involvement with the PTCL I invested great energy in learning and had
great time in taking in the association's way of life, its workplace and the way
they work. I learnt to deal with different situations and have experiences of the
organizations working environment which affects an employee performance
and attitude towards work and had good time in learning and performing
duties as HR & finance Intern
The HR bureau of the PTCL has set up and the most important branch of the
PTCL. The primary motivation behind the report was to audit the HR
functions, strategies and methodology embraced by the association. PTCL
owes its success to its employees believing that providing employees with job
satisfaction motivates them to work hard and provide better results. It was
additionally the point of the answer to break down the qualities, shortcomings,
openings and dangers of the HR.
Furthermore, I am extraordinary full to my commendable and
dedicated educator Ma’am Javeria and Ma’am Abida for giving me the
Opportunity of doing temporary job in PTCL. I am likewise appreciative to all
different Teachers as the learning granted by them Enable me to consider the
association in a best way. I am additionally appreciative to my companion
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
6 | P a g e
Miss Iram and Hira who help me in any issue in the arrangement of internship
report. I am more over grateful to all staff of PTCL, for their important direction
and Bolster all through the internship time frame. Encourage every single
other official and staff Individuals from PTCL merit my appreciation for their
collaboration and direction amid the course position.
I might want to highlight this that my involvement with PTCL was
exceptionally memorable and brimming with leanings where I discovered part
of positive changes in my learning and performing duties.
Main body of report
Part-I
1. Introduction
This report is on my internship at Pakistan Telecommunication Limited covering
the period of 6 weeks.
PTCL is a largest telecommunications provider in Pakistan. PTCL also continues
to be the largest CDMA operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as infrastructure provider
to other telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistan’s economic growth.
As an internee in Pakistan Telecommunication Limited the main focus of
my study was in Human Resource. The stand point of working in the organization
is to have an idea of practical implementation of principles and strategies
especially of finance concern.
Objectives
Thus, the during my internship period I carried out with the following objectives:
• To understand the structure and system development of an organization;
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
7 | P a g e
• To know the functions of Human Resource and finance department;
• How organization mange it’s daily routine work.
• How organization deals with employees
• To know the competitiveness of organization;
• How organization develop its strategies;
• To know the management of marketing force and effective team work;
• Improvement in the performance of an organization.
My first week was more to acknowledge the system and what would be
my projects and tasks. And later on weeks I have assigned to different tasks to
complete.
Aims of internship
The aims of my internship are as follows:
To experience the organization and its environment and relate it my
knowledge.
To get exposure and learn how organizations works.
I looked for an experience that will proof that I am able to manage things
by myself.
To put some suggestions & recommendations for the development and
polishing of the human resource department.
A familiar with the practical work
SCOPE OF THE STUDY
It is a compulsory requirement for the award of B.B.A The report deals with
the HRM practice including recruitment and selection process, training &
development process, allowances, employee relation, maintaining employee’s
data, leave records, Banola funds & work on SAP etc. in terms of theoretical
point of view and the practical use. The study will allow learning about the
HRM issues, importance, modern techniques and models used to make it
more efficient
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
8 | P a g e
1.2 Overview of the organization
PTCL is the one of the expansive media transmission organization in
Pakistan gave benefits globally. It have 0.8 million clients. PTCL is
fundamentally arrive line benefit Provider Company. PTCL is driving
organization because of its foundation and give benchmark to other
telecom organizations. It can possibly expand the development of
Pakistan's economy. It works for the change of telecom while holding very
nearly 2000 trades in Pakistan. PTCL have somewhat government and
incompletely private possession. From 100% shares of organization 62%
is claimed by government, 26% is held by Etisalat media transmission
while staying 12% shares are hold by overall population
1.2.1 Brief history
From the beginnings of Posts and Telegraph Department in 1947
and foundation of Pakistan Telephone and Telegraph Department
in 1962, PTCL has been a noteworthy player in media transmission
in Pakistan. In spite of having set up a system of tremendous size,
PTCL workings and strategies have pulled in general feedback
from other littler administrators and the common society of Pakistan
Pakistan Telecommunication Corporation (PTC) assumed control
operations and capacities from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act
1991. This concurred with the Government's aggressive approach,
empowering private division support and bringing about honor of
licenses for cell, card-worked pay-telephones, paging and, recently,
information correspondence administrations.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
9 | P a g e
Seeking after a dynamic strategy, the Government in 1991,
declared its arrangements to privatize PTCL, and in 1994 issued six
million vouchers interchangeable into 600 million shares of the
eventual PTCL in two separate situations. Each had a standard
estimation of Rs. 10 for every share. These vouchers were
changed over into PTCL partakes in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance
shaped the reason for PTCL imposing business model over
fundamental communication in the nation. The arrangements of the
Ordinance were loaned changelessness in October 1996 through
Pakistan Telecommunication (Reorganization) Act. That year,
Pakistan Telecommunication Company Limited was framed and
recorded on every stock trade of Pakistan
PTCL propelled its versatile and information administrations
backups in 2001 by the name of U-fone and Pak Net separately.
None of the brands made it to the top spaces in the particular
rivalries. Recently, be that as it may, U-fone had expanded its piece
of the overall industry in the cell area.
The Pak Net mark has successfully broken up over the timeframe.
A late DSL benefit propelled by PTCL mirrors this by the
presentation of another brand name and operation of the
administration being specifically regulated by PTCL.
As media transmission restraining infrastructures head towards an
up and coming end, administrations and framework suppliers are
set to confront significantly greater difficulties. The post-restraining
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
10 | P a g e
infrastructure time accompanied Pakistan's Liberalization in
Telecommunication in January 2003. On the Government level, a
far reaching advancement arrangement for telecoms area is in the
advertising.
In 2005 Government of Pakistan chose to offer 26 percent of this
organization to some private enterprise. There were three members
in the wager for privatization of PTCL.
Etisalat an Abu Dhabi based organization could get the shares with
a substantial edge in the wager. Government's arrangements of
privatizing the partnership were not invited in all circles;
countrywide challenges and strikes were held by PTCL specialists.
They disturbed telephone lines of organizations like Punjab
University Lahore alongside open segment foundations were
additionally blocked. Military needed to assume control over the
administration of the considerable number of trades in the nation.
The dispute amongst Government and representatives finished with
a 30% expansion in the pay rates of laborers.
History of Pakistan Telecommunication limited
1947 Posts & Telegraph Dept. established
1962 Pakistan Telegraph & Telephone Dep’t.
1990-91 Pakistan Telecom Corporation
ALIS: 850,000
Waiting list: 900,000 Expansion Program of 900,000 lines initiated
(500,000 lines by Private Sector Participation
400,000 lines PTC/GOP own resources).
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
11 | P a g e
1995 About 5 % of PTSL assets transferred to PTA, FAB & NTC
1996 PTCL Formed listed on all Stock Exchanges of Pakistan
1998 Mobile & Internet subsidiaries established
2000 Telecom Policy Finalized
2003 Telecom Deregulation Policy Announced
2005 26 Shares by Etisalat UAE through open bidding
1.2.3 Nature of the organization
PTCL is one of the top most associations which give landline benefits all around
the Pakistan and have colossal number of shares recorded on exchange. Shares
are given to general populace to acquire wages. PTCL acknowledges twofold
ownership i.e. government and private.
PTCL give benefits in like manner to corporate, military and
government zones to secure high advantage and give better organizations to
them. PTCL give landline, VO, 3G EVO, broadband organizations, Wingle, V-
fone, sharp TV et cetera Pakistan Telecommunication Company Limited (PTCL)
is the rule provider of Telecommunication organizations in Pakistan. It claims and
works a liberal part of the media transmission workplaces and gives private and
all inclusive phone utilities and other correspondence workplaces all through
Pakistan
1.2.4 Business volume, reward, honors & success stories
Pakistan Telecommunication Company Limited (PTCL) is rethinking the built up
limits of Pakistan's media transmission industry by taking its mechanical ability
and profitability levels higher than ever.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
12 | P a g e
PTCL's center qualities are its boundless foundation spread everywhere
throughout the nation, its bleeding edge data and correspondences
advancements, its continually enhancing client mind system and
administrations, its constantly creating HR, and its hierarchical effort and
division.
In a worldwide acknowledgment of its exceptional advance, PTCL was
deliberated with the "SAMENA 2011 Best Telecom Operator in South Asia
Award".
PTCL's center qualities are its incomprehensible foundation spread
everywhere throughout the nation, its front line data and interchanges
innovations, its perpetually enhancing client mind system and
administrations, its regularly creating HR, and its authoritative effort and
division.
In a worldwide acknowledgment of its extraordinary advance, PTCL was
consulted with the "SAMENA 2011 Best Telecom Operator in South Asia
Award".
PTCL is the primary telecom administrator on the planet to industrially
dispatch EV-DO Rev-B items. It has propelled Pakistan's first since forever
3G empowered tablets, and also Pakistan's initial 3G empowered Android
Smart telephone, IVIO Icon Pro, offering double support for both EVDO
and GSM/CDMA arrange.
Pakistan Telecommunications Company Limited (PTCL) has won the
prestigious "second Global HR Excellence Award 2011" in affirmation of
its extraordinary various leveled execution in the telecom part
As indicated by the second across the country Quality of Service 2011
overview directed by Pakistan Telecommunication Authority (PTA), PTCL
is driving all administrators in the nation by giving to buyers the most
astounding quality broadband network access.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
13 | P a g e
PTCL is the pioneer of propelling IPTV administrations "Shrewd TV" with
its own computerized head-end. In the coming months, PTCL might be the
principal administrator in Pakistan that will bring the world most prominent
get to Gigabit Passive optic system fiber innovation, which will give mind
blowing web speed.
The telecom mammoth is moving in that heading. Its information systems
will give clients e-trade, e-wellbeing, e-training, e-saving money, e-
administration, e-administration, e-diversion and so on.
It is giving answers for clients' needs as well as liberally adding to patch
up the instruction, environment, wellbeing, culture, and games segments
in the nation.
In the coming years, the extent of media communications in Pakistan will
be more extensive and the pace snappier, and PTCL is completely
prepared to encourage that.
1.2.5 Product/service lines
The item and administrations that PTCL is giving to its clients are as per the
following.
Pak-net Limited
Pak-net was joined in year 2000 for giving web related administrations in the nation is
being twisted up. Notwithstanding, PTCL has built up its own particular voice,
information and video framework and services. Pak-net's operations have been shut
and vendor named for finishing the formalities including the organization conclusion.
All clients, resources, liabilities and capital stand transferred to PTCL as per the
exceptional determination go in General Meetings
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
14 | P a g e
Toll Free Service (0800)
This administration is accessible to corporate clients for their client's comfort. It
furnishes corporate clients with successful and element telemarketing instrument.
Telemarketing is turning into the most prominent method for promoting the world over
as offering items and administrations on the telephone is the most practical i.e. you
achieve more clients in least time. Toll free numbers begin with 0800. Clients can call
the organization on toll free number with no cost.
Digital Subscriber Line (DSL)
DSL remains for advanced endorser line. With the assistance of DSL a client can
appreciate Fax and Internet office without keeping their ordinary phone number
occupied. Client can appreciate voice talk from phone with rapid. It is of various band
width 64kbps, 128, 256 and of1024kbps. PTCL does not offers this specifically to a
definitive clients but rather offer it to the ISPs like Pak-net, Comsat, Micro-net, Cyber-
net, Dan-com and so on. PTCL charges ISPs on the premise of their clients. PTCL
charges either Rs.217 per association every month from ISPs when they give
association or 5 % of the aggregate bill for which ISPs charge their client relying on
the agreement marked amongst PTCL and ISP. In the second case the ISP is
required to send a duplicate of the considerable number of clients' bills to the PTCL
income office.
Land line
PTCL landline has constantly been a bit of family and giving organizations
from times and it continues being the crucial choice of customers for making
voice calls from various decades. PTCL gives its customers most critical quality
at greatly direct rates nearby engaging packs and regard added organizations to
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
15 | P a g e
peruse. PTCL offers various appealing groups like Freedom Package,
International Packages, Mobile Buckets and Double up Unlimited (twofold play
organizations)
Prepaid calling cards
PTCL prepaid calling cards gives across the nation access with global office. It
comes in effortlessly reasonable divisions of Rs.100, 250, 500, 1000 and 2000.
These cards are effortlessly accessible all through the nation and it is anything
but difficult to utilize it from any PTCL computerized telephone. Client needs to
pay neither line lease nor charge. In November 2003 PTCL propelled 100
category prepaid calling card with cutting edge features5.
V-fone
PTCL furthermore continues being the greatest CDMA executive in the country
with around 1.36 million V-fone customers. It gives the flexibility of portion in both
paid early and postpaid decisions. It offers modified remote telephone for your
homes and business. With CDMA2000 1X-advancement, our own is the greatest
WLL organize with an utmost of 2.6M, covering more than 10,000 urban and
provincial reaches. The framework is presently enabled for Voice, Dialup web get
to (153.6kbps), SMS and for EVDO Broadband. V-fone can be bought from our
OSS (One Stop Shops) or from any PTCL franchisees
Aasan prepaid communication
Aasan telephone is a landline prepaid communication benefit, propelled in May
2004. This administration works simply like the other prepaid administrations
where records are energized with a prepaid telephone card. The prime goal of
this administration is to encourage the client in getting another association with
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
16 | P a g e
insignificant documentation. Aasan cards are accessible in Rs.500, 1000 and
Rs.2000 groups.
PTCL 3G Evo Tab
Examine EVEN MORE possible results on the Go with your new updated EVO
Tab stacked with a 1.2GHz twofold focus Snapdragon processor and an Android
4.0ice cream sandwich interface. The New EVO Tab has been refined to pack all
the vital components in a single Tab that gives you a prevalent issue for work
and for play! The in-fabricated 3G EVO remote broadband advancement with the
ability to make singular
Wi-Fi hotspot wherever at whatever point, a 5MegaPixel self-modify camera; an
enhanced IPS screen with a 180 degrees seeing plot for a wealthier blended
media and gaming foundation, an in-built 4GB Flash memory that lets you
uninhibitedly download and use Apps without struggling with space hindrances
all coordinate to make your tablet experience past inventive capacity.
• The Touch just hinted at change
• One touch access to Communication
• Experience brilliant quality photos with 5MP Camera
• Faster Web scrutinizing
1.2.6 PESTL analysis
A large scale environment investigation in which the association works can be
portrayed in the accompanying terms:
1. Political
2. Economic
3. Social
4. Technological
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
17 | P a g e
5. Legal
1. Political Analysis
Government rules and regulations and political factors which can affect the
PTCL< those factors are
TAX policy:
If the tax policy changes or there is a increase in the tax rates then PTCL
directly effect by these policies.
Employment law:
There some rules and law for the government employees, enforce in
Pakistan. PTCL must follow these rules for any treatment regarding to its
employees.
Political stability:
Political stability is very important for the operations of any organizations,
during “HARTALS and strikes” the organization remains off and routine work
adversely affect.
2. ECONOMIC factor
Economic power of the country is very important and effect the buying power
of the customers and firms earnings. Some elements of economic factors are
:
Economic growth:
Economic growth directly affects the customer buying power and usage patterns.
Week economy leads to low incomes which results in low usage rate and leads
to low earnings .strong economy leads to high incomes which results in high
usage rates and leads to high earnings of the firm.
Inflation and deflation rate
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
18 | P a g e
Inflation and deflation of currency can also affect the firm directly.
3. Social factors:
Social factors have some demographic and cultural aspect, which directly affect
the customer wants and market size:
Population rate :
The number of population should know by the firm to produce its goods and
services and offer it. What is the population rates, who are the potential buyers,
age, location, income rate of the target market should know to serve the market?
Safety :
The PTCL is responsible to fulfills it social responsibility, the product and services
should be planned, produced and delivered according to the safety law and
measures.
Age distribution
The product and services are offer to which age of customers, for children,
adults, or old age peoples.
4. Technological factors
Technological factors helps to low down the cost, improve the quality make
innovations and remove barriers of entry and efficient production level.
Research & Development
Continuous improvement process, in which those areas are discovered in which
innovations and improvement are needed. PTCL have its R & D department
which works for the improvement in technology and innovation.
Technological change:
Technological change can influence the association, to contend alternate
associations’ innovative headway is vital. Mechanical headway assumes a critical
part in accomplishing economies of scale.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
19 | P a g e
5. LEGAL FACTORRS
Laws and enactment about the work , security of item and administration,
environment, contenders , checking client protection, laborer welfare, waste
exchange, and how their pay and hypotheses will be saddled. There are in like
manner the trading restrictions, bits, and concentrate commitments to consider.
All the given elements can influence the PTCL (Pakistan telecommunicating
organization constrained).
1.2.7 Contribution of organization toward economic development
Pakistan Telecommunication Company Limited is one of the leading company
in telecom sector of Pakistan. Contributions of PTCL in the GDP and
economic development are as follows:
The Economy of Pakistan is 47th largest in the world (in nominal terms)
and 27th largest in the world (in absolute dollar terms). Pakistan has a
semi-industrialized economy, which mainly encompasses textiles,
chemicals, food processing, agriculture and other industries.
PTCL wage made by 20 percent in 2009 and made 327.8Rs billion in the
economy. 2008-2009 aggregate compensation gathered by the
Government from this segment was more than 36 billion. It is the most
chronicled piece of the economy and an energetically pained division
when showed up distinctively in connection to others.
It might in like way be seen that Pakistan's Telecommunication division is
a champion among the most unequivocally drained curiously with
neighborhood and relative economies, second just to Bangladesh. Around
63% of thorough gathering expect that the Telecommunication division is
being grieved rather energetically.
PTCL has pulled in basic measure of Foreign Direct Investment in the
nation. It has passed on to an incredible degree sound and solid effect on
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
20 | P a g e
the economy and society. Its infrastructural hypothesis can incite to
monetary change in a various ways.5.3 Organizational structure
1.3. Organizational Hierarchy chart
Organizational structure means the way to which management breakdown
the tasks into individual, groups, and department with the delegation of
authority to mangers or concern supervisor. Organizational structure
provides the legal authority to managers. A well defined and proper
structure is an important element for every organization. The structure of
PTCL is simple. On the top there are companies Board of directors,
The head of PTCL is called “President”. Then SCEO.(Senior Executive Vice
Presidents) , i.e. SEVP (Finance), SEVP (Operations), SEVP (Technical) and
SEVP (Human Resource Management), SEVP (Marketing & Business
Development). Then there is a chain of Executive Vice- Internship Report
Presidents (EVPs) like EVP (Finance Central), EVP (Marketing),EVP (HR
Central), EVP (Accounts), EVP (Operation), EVP (Information Technology,
Training & Research), and EVP (Revenue). After EVPs there are General
Managers, then branch manager then supervisors and then subordinates
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
21 | P a g e
Organizational char
1.3.1 Number of employees
In Pakistan telecommunication company limited the employees are consist of
president, company secretary, senior executive vice president, executive vice
president, chief engineer, general Managers, AGM, DY. GM, Director, System
Analysts, Dy. Managers, RTO, CS, SE, DE, SAO, DM, SRO, ADE, AE, SDO,
AO, SL, ES, Assistant. PA, Tech, LM. UDC, KPO, Khakroob, Mali and HC etc
Vice executive
Marketing &
sales
Customer
care
Information
system
Finance Engineering
HR &
ADMIN IT Quality
assurance
SCEO
President
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
22 | P a g e
s.no. Employees Number of
employees
1 president & Company Secretary
02
2 Senior Executive Vice President
07
3 Executive Vice President
22
4 Chief Engineers
26
5 General Managers
94
6 AGM, DY. GM, Director, System Analysts, Dy. Managers,
RTO, CS, SE, DE, SAO, DM, SRO etc
2500
7 ADE, AE, SDO, AO, SL, 20,000
8 ES, Assistant. PA, Tech, LM. UDC, KPO,Khakroob, Mali,
HC, etc
47,000
Total number of employees Almost(70,000)
1.3.2 Main offices
Chairman Corporate Headquarter is situated in Block-E-, G-8/4 Islamabad. The
main offices of Pakistan Telecommunication Company Limited (PTCL) are as
follows:
Assistant Engineer/ AO Offices etc
GM Offices in every Region.
Rawalpindi Telecom Region
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
23 | P a g e
Hazara Telecom Region
Northern Telecom Region
Director Commercial Accounts Nabha Road Lahore.
Lahore Telecom Region South
Director Offices
Lahore Telecom Region North
SAO Offices
Multan Telecom Region
Faisalabad Telecom Region
Southern Telecom Region-1 Hyderabad
Southern Telecom Region-2 Karachi
Southern Telecom Region-4 Sukkur
Southern Telecom Region-Quetta
Switching Network Central Region Lahore
Senior Engineer Offices.
Islamabad Telecom Region
1.3.3 Introduction of all departments
Each association is partitioned into positive offices. Every office performs diverse
sort of occupations and requires staff with specific aptitudes to handle specific
employment. This builds the proficiency of specialists and makes `
The PTCL Head Quarters is included a few divisions. The division is made on the
premise of capacity they perform. Consequently it can be presumed that PTCL
has embraced the arrangement of useful departmentalization. The fundamental
branches of PTCL are specified beneath.
1. Human Resource Management Dept.
2. Finance Dept.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
24 | P a g e
3. Commercial Dept.
4. Operational Dept.
5. Technical Dept.
6. I.T Dept.
7. Corporate Affairs Dept.
8. Special Projects Dept.
Human asset administration
• It is a tremendous association and being considered as one of the
greatest organization in Pakistan.
• It has more than 56,000 representatives and a gigantic system of
hierarchical administration has been spread all through the nation.
• PTCL is drawing in a considerable number of specialists and pros of
standing bore in various circles of calling.
• Job investigation and update of occupations portrayal was attempted for
enhancing the execution gauges.
• To meet the future testing circumstances notwithstanding privatization and
post imposing business model difficulties, a corporate culture and focused
environment must be created, for which all the accessible assets have been
taped.
• Special instructional classes and workshops have been directed for the
top and center administration through rumored associations like LUMS.
• Efforts are being made to enhance profitability and proficiency of the
Company while accentuation is likewise being set on viable administration
representative’s relationship and better line of interchanges to accomplish
corporate objectives
Finance office
This office is isolated into taking after three sub-areas:
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
25 | P a g e
• Finance
• Accounts
• Revenue
The Finance Wing manages the income matters of the organization and the
Accounts Wing is in charge of legitimate book–keeping of the budgetary
exchanges, business review and arrangement of occasional records of the
organization. The Accounts Office of PTCL is in Lahore.
Fund is the foundation of each association in light of the fact that without back
any association can't maintain its business. It assumes a critical part in deciding
the long haul destinations and assessing the achievability of the business. The
monetary exercises of PTCL have been part up into three noteworthy branches:
Finance, Accounts and Revenue. The insights in regards to this segment will be
canvassed in fund segment with reference to my venture
Commercial Department
Commercial segment with qualified/experienced staff is being built up.
• Company segment is taking both fleeting and long haul perspective of
rising patterns of exceedingly focused markets as its imposing business model is
arriving at an end.
• It investigates all the conceivable Company choices, i.e. presenting new
administrations, receiving new advancements to keep up the main part in the
segment and safeguard its predominant position in the business.
• The Company likes to repeat that it will keep on playing a noticeable part
in Telecom division of Pakistan.
• It considers that a standout amongst the most imperative parts of the
approaching focused environment is valuing of items and administrations.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
26 | P a g e
The new worldview would require cost-based administrations with thin-net
revenues yet higher volumes. Naturally, PTCL administrations were not cost-
based. There were in-constructed appropriations and long separation calls, both
household and universal, were much estimated. The Company, in this way,
advanced systems of slow value legitimization
• Commercial division ought to attempt to make PTCL the most gainful
association, which ought to produce a lot of income in nearby and remote cash.
Operational Department
Oversees operations of PTCL HQ, with territorial workplaces, branches, and,
backups and also with different partnerships.
Technical Department
This office is occupied with the administration and control of specialized parts of
the organization, e.g. specialized labor, specialized preparing, specialized
hardware, and so on.
I.T Department
This division is built up to present new and propel innovation in PTCL. Because
of IT division working framework is to changed over in an automated framework.
Corporate Development Department
This division bargain corporate level issues, for example, PTA, International
Telecom Union, Legal and Regulatory undertakings and so forth.
Special Projects Department:
This division is doing their exercises for the benefit of president.
1.3.4 Comments on the organizational structure
In Pakistan Telecommunication Company limited (PTCL), hierarchy of authority
is well defined and simple. Through proper channel lower level employees
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
27 | P a g e
approach the upper authority. The organization structure is simple and clearly
defines who is answerable to whom.
PART – II
1.4 Internee work
A detailed description about the internees work is explained below:
1.4.1. Brief Introduction of internee’s office/branch:
I have done my internship of 6 weeks in Pakistan Telecommunication company
limited (PTCL) in Human Resource & Finance branch, which is situated in
Sadder Rawalpindi.
Branch of Human Resource was a great source of Information, learning and
experience different things in practically. Environment of that branch was quite
disciplined and professional.
Human Resource department deals with:
Recruitment
Training
Development
Employee Medical allowance,
leaves accounts,
Promotions,
Demotions
Reward system
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
28 | P a g e
Benefits to the family of late employees
Banola funds
. They maintained records of each and every employee in soft (Excel) and hard
(Files) form. They deal with medical expenses, medical allowance and
reimbursement of medical expenses. They have a proper record of number of
leaves and remaining leaves of each and every employee. Medical and leaves
record was saved in an International software SAP. They also provide pension to
retired employees
1.4.2 Structure of HR branch:
In finance Department I spend only two weeks , Finance department is the part
of an association that deals with its cash. The business elements of a back office
regularly incorporate arranging, sorting out, examining, representing and
controlling its organization's accounts. The back office additionally as a rule
creates the organization's money related explanations
President of
HR
Chief executive of HR
Senior executive of
HR Vise president of
HR General
Manager
Senior
manager
Branch
manager Assistant
manager
Supervisors
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
29 | P a g e
The Finance department is further divided into three portions :
Finance
The portion of finance is very important in the department which deals with
the revenues with all its aspects.
Accounts
This portion of finance department deals with the record keeping
,recording financial transactions and company accounts.
Revenue and collection
This is also very important portion of finance department which deals with
the revenue of employees and collection of receiving amounts.
1.4.3 Structure of finance branch:
President of finance
Chief executive of
finance
Senior executive of
finance
Vice president of finance (finance)
Vice president of finance
(revenue)
General Manager (accounts)
General Manager (finance)
General Manager (revenue)
Vice president of finance (accounts)
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
30 | P a g e
In PTCL (Human Resource and Finance) branch laptops and PC’s were
provided to all employees, the facility of Internet was available there all the time,
so that employees can complete their daily tasks and send and receive records,
files and information on the time without any hurdle. Filtered water was available.
Tea was also offered for refreshment of employees. ALL employees in PTCL
Human Resource and Finance branch were very humble and friendly. They
treated me in very nicely. The overall environment of the both branches was
quite disciplined and peaceful.
1.4.4. Details of Supervisors:
SIR Saleem was the supervisor IN PTCL (Human Resource Management) ,
sadder RWP.HE direct and train the internees of that branch. Sir SALEEM
AKHTAR was on the position of UDC (Upper Division clerk) in this branch. He
was also a temporary coordinator of that branch. He provides a link between us
and branch manager. He checks, guide and assign activities to internees of that
department. He was very humble person and treats all the internees in a good
manner and appreciates me on my work.
The manager of Finance department of PTCL was SIR ATIF and office
assistant was sir RAHAT, He was the person who the supervisor of internees.
Who guide about the activities, environment and tasks to the internees.
1.4.5 Weekly timetable
Date Daily Work
1st Week
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
31 | P a g e
07-07-2016
08-07-2016
09-07-2016
Holidays due to certain issue
Orientation:
First day in human resource department of PTCL. Introduction about
PTCL and all staff of the department. Today the assistant manager Mr.
Fozan gives me introduction about HRM department of PTCL. These
are the main functions of department.
recruitment
HRM department make hiring and firing of
employees
transfer
Department issue transfer letters to their
employees
Training and development
Department also conducted training sessions for
the development of their employee’s carrier.
Funds and pay packages
Department also gives funds to their employees
and allocated pay packages. They also provided
facilities to their deceased employee’s family
10-07-2016
Sunday holiday
11-07-2016
Learn about MS EXCEL
How to use it
Purpose of using it
How it use to make different sheet at one time
Recording of personal files data of 50 employees on MS excel
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
32 | P a g e
12-07-2016
13-07-2016
Recording of employee data and maintains files
Lecture by branch manager
3rd week
14-07-2016
15-07-2016
16-07-2016
Learn about employees personal files
Reviewing of employees personal files
Attend Meeting.
A meeting is called by the manager at 15th of every month in
meeting the manager share or discusses the performance of
the employees. And payroll sheet described to internees and
way to how they connected to other branches and tell us
performance report
Learn about employees personal files
Reviewing of employees personal files
Practical work on computer to enter the data on ms excel and
maintain proper file in soft form
17-07-2016 Sunday Holiday
18-07-2016
Data entry on computer of employees
for funds allocation
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
33 | P a g e
19-07-2016
20-07-2016
Learn about the SAP
Brief lecture by sir Tanveer
work on computer to enter the data of
employees on SAP
3rd week
21-07-2016
22-07-2016
Entering of medical record on SAP
Entering record of leaves and check balance
leaves on SAP
23-07-2016
24-07-2016
Holidays
25-07-2016
26-07-2016
27-07-2016
Arrangement of files
Separate the files according to exchanges and city.
Arrange them.
Tied the files.
Write the exchange names and codes
Entry of transfer/posting order data of 50 employees on MS Excel
4th Week
28-07-2016
29--07-2016
Entering records of 500 employees ON MS EXCEL
This assignment includes:
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
34 | P a g e
30-07-2016 Name of employees
EPI numbers
Designation
Position
Name of supervisor
Employee group
Employee subgroup
Transfer/posting orders
CNIC number
Qualification
31-07-2016 Sunday Holiday.
01-08-2016
02-08-2016
03-08-2016
Continued assignment
---------------------------------------
5thweek
04-08-2016
First day at finance department. Learns its basic
function
Make Budget
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
35 | P a g e
05-08-2016
06-08-2016
Issue cheque and vouchers
Receiving payments
Make financial report
Issuance of tax statement
Entry of cash payment on SAP
Employee related payments like insurance, Benevolent Fund,
pension funds Marriage Grant, Medical Reimbursement Bills,
Entertainment Charges, Leave Encashment, House allowances etc.
Bank reconciliation statement
Update weekly data on FBR website.
Learn about cheques
Learn about vouchers
07-08-2016 Sunday holiday
08-08-2016
09-08-2016
10-08-2016
Arrangement of cheques according to:
Date
Name
City
Serial code
Learn about invoices, payroll and vendor’s bills
Learn about salaries of employees and temporary
advance
6th week
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
36 | P a g e
1.4.6 Departments alone with operations/activities
HR DEPARTMENT:
The HR department of PTCL controls, manage and responsible for :
Recruitment
selection
Pension
Transfer & Layoffs
Medical allowances
11-08-2016
12-08-2016
13-08-2016
Practical work as update data on SAP
14-08-2016
Sunday Holiday
15-08-2016
.
16-10-2013
17-08-2016
Discussion day with other internees about
experience sharing
Closing of work.
This is my last two day at finance department of
PTCL. I was very happy because my internship is
complete. Today the assistant manager madam
shabana gives her best wishes to me and all the
internees who worked with me and complete their
internship.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
37 | P a g e
Leaves
Salaries
Rewards
Incentives
Old age benefits
Penalties
Health and safety
Formulation and implementation of policies.
Transfer
Control
Refreshing Course
Recruitment
Organization utilizes diverse sources to satisfy empty opportunities. As a
matter of first importance it recognizes what number of workers are
required and for which posts. This employment investigation is finished by
PTCL HR administering body comprising of exceptionally talented people.
In the interior sources organization advance its agreement premise
workers on perpetual premise furthermore advance the lasting
representatives as per their execution and capability.
Through outer sources organization draw in crisp and in addition
experienced people. Print media and electronic media are used to
accomplish their objective of enlisting most appropriate workers.
Selection
Determination endeavors to disperse the expansive arrangement of uses
that touch base amid the enrolling stage and to employ a candidate will's identity
effective at work. Subsequent to directing test and meetings potential hopefuls
are chosen
Pension
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
38 | P a g e
The Human Resource department deals with the pension funds. The
amount of pension is given to retired employee or wife of late retired
employee.
Salaries, Old age benefits Rewards and incentives
Salaries record is maintained in the FR department of PTCL. Old age
benefits are also give to the employees of the organization. In PTCL,
Rewards and incentives are given to the best performer, skilled and
qualified employees.
Penalties
The employees, who break the rules and regulations of the organization,
committed some kind of fraud and harm the organizational assets. HR
department take actions according to the policies of the PTCL such as
warning the employees, deduct the specified amount from the pay, posting
to the lower rank layoffs or handover to the police
Transfers and Layoffs
Human Resource Department of Pakistan telecommunication Company
limited (PTCL) deals with the transfer of employees from one place to
another for the purpose of training and posting to higher position
according to their experience, skills and knowledge.
The Human Resource department also deals with the layoffs of the
employees.
Employees who break the laws of the company, HR department take
action according to rules and policies of the organization.
Medical allowances
The HR department of PTCL deals with the Medical allowances, which are
given to employees and the family of the employees. Medical expenses
also reimbursed by the PTCL.
Leaves
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
39 | P a g e
In SAP a proper record of employees’ leaves are maintained. All leaves
applications are mailed to the HR department and further send it to the
main office in Islamabad for approval.
Formulation and implementation of policies
It is the main function of the HR department to make policies regarding to
the employees and implement those policies for the successful completion
of work.
Health and safety
For workers wellbeing and security there HR arrangement should be clear
to all staff so they feel safe to work here. They can put their consideration
and profitability appropriately towards the errand.
Refreshing courses
The PTCL also provide the facility of refreshing courses to their
employees for the improvement and betterment in the work
performance.HR department of the PTCL send the employees to the
regional telecom training school for learning purposes.
Control
Human Resource department of PTCL has authority to check the
performance and work of the employees and control it. If some results are
not satisfactory then HR department take corrective measures to fix the
errors.
FINANCE DEPARTMENT
Finance department is the most important department of Pakistan
Telecommunication Limited. All payment is made through this department. This
department is charge the budget of every department. Cheques, demand draft
and other payment etc recorded in this department
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
40 | P a g e
Employee related payments like Group Insurance, Benevolent Fund,
Marriage Grant, TA Bills, Medical Reimbursement Bills, Entertainment
Charges, Uniform, Leave Encashment, House Requisition and Bonus etc.
Entry of Cash Payments on SAP
Bank Reconciliation Statement
Payment of invoices
Financial Reports
Issue checque
Maintaining data on FBR site
1.4.6. Detail description of the tasks assigned to you
During my Internship period in Pakistan Telecommunication Company
limited (PTCL) I have learned a lot of things through works which were
assigned to me. Assignments are
DATA compilation
Gathering and Updating of personal profile of employees working in RTR
.feeding data of employees in SAP.
maintenance and checking of leaves in SAP
Record of employees working history of transfer/posting, medical and
other facilities avail by them
Data compilation
“Data compilation” was the first assignment which was given to me in PTCL. Sir
Saleem was the supervisor who assigned me that work. Almost 30 files (in hard
form) of employees were there and I had to enter data of employees in Micro soft
Excel. Actually I had to make pension account of the employees in Micro soft
Excel. serial number, Name ,age, region, national I.D card number, cell phone
number was entered of each employee. It was a great experience for me to use
Micro Soft Excel for the organizational purpose. Some difficulties occur while
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
41 | P a g e
compiling data but Supervisor Sir Saleem resolved the problems and tell me how
to enter data in Micro Soft Excel. After completing the work, I handover the
assignment to the supervisor, he checked the assignment and appreciate my
work.
Gathering and Updating
Next day a group assignment assigns us. There was a group of three members
(Hira, Iram and me). In this assignment we had to gather information about the
post and reward, incentives or any kind of achievements in last five years of the
employees in the RTR (Rawalpindi Telecom Region). It was also a new
experience for me to call each employee and talks about their achievements. A
telephone was provided us for this purpose and a list of employees number
(personal and office).Some employee respond to our calls immediately and talk
with us in a good way but some of them don’t received our calls so our work
remain pending to the next day. Some employees don’t want to give their
information to internees. It was a big challenge for us to face this situation. We
report this condition to Sir Abid Hussain who assigned the work to us; he called
those employees and said to cooperate with internees.
It was a great experience for me to talk to each employee. I learned how to deal
and gather information from employees.
Updating employees Data
This was my third assignment to update employee data in Micro Soft Excel. It
was also a group assignment now there are four members (Me, Iram, Hira and
junaid).Above 700 files (in hard) were given to us for this assignment. It was very
big task to complete this assignment. In this assignment we update employees:
Name
Father Name
C.N.I.C number
Designation
Qualification
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
42 | P a g e
Rank
Region
Post
Picture
Phone Number
E.P.I Number
Supervisor Name
It take almost 1 week to complete this assignment as it was a heavy task but I
learned how to maintop/in data , update data and how to do work in group.It was
a great experience for me.
Work on SAP
SAP is a Germen integrated business software, which is used in international
level. To get access to this software registration is needed. PTCL is registered on
SAP. After getting registration in SAP an ID and its passwords assign to the
authorized employees. To log-In and to get access in SAP the ID and its
password must be entered for the safety purpose.
. Recording Medical data on SAP
In Pakistan Telecommunication Company Limited (PTCL), Sir tanveer and Sir
Abid Hussain were the medical supervisors of HRM department. They told us
about the medical and leave record on SAP. They give us proper lecture about
the SAP and purposes. They give us a proper guidance how to use this software
and how to enter data in to the SAP. They briefly describe about the dispensaries
which is located in all cities, employees health care programs and contracts
between the PTCL and the hospitals. The PTCL is in contract with the following
hospitals:
C.M.H
AL KHIDMAT
And FOUJI FOUNDATION
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
43 | P a g e
There is a proper method to avail the medical facility by the employees of
PTCL. First of all employee show his/her employee service card the hospital
with which contract is made .Hospital make a proper bill slip of the expenses,
date , time a and diseases and send it to the HR department, Sir Tanveer
who is the medical supervisor forward these bill slips to head quarter
ISLAMABAD for approval. After approval payments are made to the hospitals.
The maximum limit of the medical which can be given to an employee is
450,000 by the Pakistan Telecommunication Company Limited.
Sir Tanveer assigns the work to maintain medical record on SAP. He logged-IN
by his User –ID and give it to us for assignment. I entered Name, Date, EPI
number and payment amount on the SAP, the software uploaded the data and
shoe the balance of medical allowance.
Recording leave data on SAP
In PTCL a proper record of employees leaves are maintained in HR department.
Sis Abid Hussain was the in-charge who deals with the leaves accounts on SAP
and update information on daily basis. the leave must be approved by the Head
Quarter ISALAMABAD after approval Sir Abid Hussain update the leave.IN SAP
total leaves in the service life , remaining leaves and salary is given of each
employee.
Sir gave us a brief lecture on the types of leaves. There are some types of leaves
in PTCL which are:
Medical leave
Due to any reason of disease, injury and accident, the leave should be approved
by the Head quarter ISLAMABAD along with medical certificate.
Casual leave
Due to urgent piece of work, employee can absent from the work. Casual leaves
are given to employees of 28 days per year.
Special leaves
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
44 | P a g e
Special leaves are given to the female employees of the Pakistan
Telecommunication Company Limited. Special leaves are given to the female
employees, of 130 days.
Leave Encashment
If an employee saves his /her leaves and don’t avail it so PTCL give him/her six
months’ salary along with actual salary.
Maternity Leave:
3 months leave for the pregnant employees.
After the lecture he gave me 10 files to upload their leave along with the reason
of leave on SAP and also check the leave balance. It was so interesting and
knowledgeable experience for me.
Posting/transfer orders
Sir Sleem gave me assignment to enter the name , qualification, region, EPI
number and new posting location and supervisor name in the EXCEL sheet and
send it to the Assistant Manager (Fozan Khan).
This was very interesting task and he appreciates me on my work.
To cut, crop and attach the pictures:
Sir Fozan told me how to cut or crop and attach the pictures of employees in the
1.4.7 Summary of learning
I started my internship for the reason of completion of BBA program. I selected
Pakistan Telecommunication Company Limited (PTCL), which is the Pakistan’s
leading and one of the oldest telecommunication company, for my internship.
This internship is one of the most memorable, knowledgeable and informational
experience in my life. This internship provides me experiences, lessons, skills
and tools which will help me in my professional in future.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
45 | P a g e
In PTCL my learning process started from the interview ,this was the first
interview in my life, I learnt a lot of things like how to prepare myself for interview,
how to present myself in a good way, how to explain my qualities and skills.
MIYAN SAHAB was the person who conducted the interview in ISLAMABAD
Head quarter.
I joined the office according to the joining date; the first day of internship was full
of excitements and hopes for the future. In the very first day an orientation was
conducted and a brief lecture was delivered by the Sir FOZAN about the office,
its staff members, their ranks and positions, functions of the department, and the
timings of the office. I observed the environment of the office and it was quite
friendly. Through orientation and lecture I easily understand the authority line of
the department and functions of the Department. The HR department deals with
the recruitment, selection, training and development, pension fund, Reward
system, Promotion, Demotion and Medical allowances. About all these thing I
learnt before, in my course but now I learnt how these things really works and
different kind of funds and accounts can be treated.
The First assignment which was given to me was to maintain data of employees
on Microsoft Excel. Before this I have some knowhow of the Excel but my
supervisor briefly explained me how to pass entries in the Excel sheet, how to
make portions, change the size of the cells and how to Named the cells, this give
me a great learning of using Excel and after completing assignment my skill
developed on it. Now I can easily use the Excel. I maintained data of employees
by entering their names, CNIC number, Designation, address, phone numbers,
age and Post etc.
By this assignment I actually realize that how personal information of each
employees is recorded in the offices.
Next assignment was about the reading personal profiles of the employees which
were in hard form. Copy of CNIC, Degrees, other certificates, cell number, EPI
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
46 | P a g e
number and diplomas etc was attached in each file of the all employees. It was
our assignment to check how data is maintained in offices.
By this assignment I understand which documents are needed to maintain the
personal profiles in the organization. Organization can easily approach the
employees by using information which is recorded in personal profile.
Next assignment was about to data gathering from employees. It was quite
interesting and new experience for me to talk with company’s employees and ask
them about their previous rewards and incentives. From this assignment I
learned how to talk and gather data and information from the employees through
telephone. Challenges gives lesson to the workers, I also face challenge in this
assignment that some employees are not willing to share their information to
internees as they have no authority in the organization, to cope with this
challenge was a great learning for me.
Another assignment I done in PTCL was updating data of 700 employees for the
promotion. It was a heavy assignment but also a great source of learning. I
updated employee’s personal information on which bases their promotion was
made
After completing this assignment I understand that how personal data is
maintained and on which basis promotions are made.
It was my first experience to work on SAP; it is German software which is used
round the glob for the business purposes. Sir Tanveer and Sir Abid describe
briefly about the SAP, its importance and how to use it and for which purposes. I
passed entries for medical allowances and check the balance amounts. Now it is
clear In my mind how and through which ways an organization provides medical
facilities to employees and its family members.
SAP is also used for the purpose of leave; a proper record of leaves of each and
every employee is maintained on SAP. Sir Abid gave a brief lectures on leaves,
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
47 | P a g e
types of leaves, minimal number of leaves, rules and policies regarding to leaves.
It was so informational for me.
A meeting was conducted by the assistant manager Sir Fozan, about the
performance of the employees, he told us about the payrolls and it is the duty of
HR department to receive and check the performance of all departments of
PTCL. If any department doesn’t send its employees performance report so HR
department can demand for it.
I learnt a lot of things from group tasks, how to manage the group and work
together for a common purpose. I have learn many things by just sitting in the
office about the environment, how staff member talks and share ideas with each
other, how manager assigns takes to the workers, how manager check the
activities through his round and how to resolves the problems of each other.
One important thing which I noticed that our Assistant Manager was the only
female in the office, sometimes it is difficult to work in that environment in which
all staff members are of opposite gender. But she was so confident and punctual
lady. She deals with all the staff with a good and polite manner. I learnt from her
that how women can treat, dress up, assign work and deals with its staff member
in a good way. I learnt a lot of things from her; she was an inspiration for me.
Internship In PTCL was a most valuable learning experience in my study life
.Now I can easily relate my concepts with the reality which increases my
knowledge and learning ability. I hope this internship will help me in my further
studies and professional life in future.
1.4.8 Skills and Qualification.
During my internship I have learned and explored many things from
assignments, tasks and lectures. Following skills are Developed through
internship in PTCL
.
Management Skills
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
48 | P a g e
I learned about how to manage files in sequence, and label these files. I
also learned from Ma’am Shabana and Sir Fozan who were the assistant
manager in PTCL, how to manage, treat and assign work to employees.
Computer skills
Internship developed computer skills in me; I learned how to maintain
data,
Save data, attach the files, match the files, edit, crop and attach the
pictures.
I also learned how to use and enter data on SAP.
Now I can use following software’s by ease:
1. Micro-soft Excel
2. Micro-soft word
3. SAP
Communication Skills
Before the internship I had no idea how to talk in a professional way, this
internship gave me confidence to talk to supervisor and discuss the
assignments, I also learned how to communicate with employees while data
gathering.
Punctuality and time management
Time management is very important for every aspect of life. During my
internship period I learned how to complete my work on time. The employees
are punctual so by their punctuality I learned to come to office on time.
Business Ethics and manners
I learned how to behave and communicate in business environment. How to
talk to the supervisor and other staff members in a professional manner?
Group Work
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
49 | P a g e
In PTCL I have done some assignments in group, it develops skill in me, to
work with other people and complete it within the time frame.
Other Skills
Through this internship I feel improvement in my exposure and consider
myself more qualify-able in professional life in future.
1.4.9 Responsibilities during internship
Following are the main responsibilities:
Data compilation
It was my duty and responsibility to compile data on Micro Soft Excel.
Data gathering
I assigned the duty to gather information and data from employees to update
their information and records.
Maintaining Personal Record of employees
It was my responsibility to maintain data of employees on Excel. I maintained
their name, age, qualification, CNIC, designation. Region and rank etc
Helping the Supervisor
It was also my responsibility to help Sir Saleem in his work, in arranging and
compiling files. I also helped him in other tasks.
Providing guidance to new internees
It was also our responsibility to guide the new internees about the environment,
timings and staff members of the PTCL.
Helping the internees in their work
It was also my duty to provide guidance to the new internees about their work
and assignments. I also resolve their problems. It was my responsibility to check
their work.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
50 | P a g e
1.4.10 Influence of internship on my future carrier plans
My future career plan is to get a reasonable position in corporate sector. Before
experiencing this internship I had no idea about the organization environment,
strategies, processes, tasks and policies. This internship was a great source of
knowledge and information of organization working in practically.
This internship give a clear vision of organization working, policies and
strategies and also direct me to achieve my future career plans in successful
manner. Now I know what is the importance of each deferment, how to deal with
employees, how to gather and maintain data, how to use international software,
so this internship will lead me to get a better position in this felid in future
1.4.11. Internship activities that are correlated with classroom knowledge
In my study life I learned what is an organization, what is organizational
environment, how to gather data from employees, medical allowances ,reward
system , pension funds, banola funds, leave records etc but in internship I
experienced it in practically which was much interesting and informative for me,
It also cleared my concepts.
But some things are learned in PTCL about which I’ve never hear
before Such as SAP. In our daily classroom activities we are not learned about
the professional business software’s but I learned how to use it in PTCL.
2. Conclusion
2.1 summary of key conclusions
For the completion of the BBA degree program, I have done my internship in
Pakistan Telecommunication Company Limited (PTCL). This was a great
experience which provided me a treasure of knowledge and information. Now
I can realize that what is the importance of each department in an
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
51 | P a g e
organization and how much valuable its employees are? Telecommunication
industry is very important for the economic development of our country; PTCL
has a major contribution in GDP. Improvements in Telecommunication
industry leads to better country’s economy.
Firstly I worked in HRM office. Human asset office is exceptionally
critical for each association since they manage HUMAN and people are the
building blocks of any Organization. HR department deals with recruitment,
selection, pension funds, penalties, rewards, layoffs and transfers of
employees.
I spend two weeks in Finance department. In this office I learnt about its
fundamental capacities. I learnt about checks, vouchers, instalment slips,
accounts data and seller's bills and so forth.
My experience of internship was so good in PTCL.I learn. They line of
authority was very simple and clear. The environment was very friendly so
every member can easily communicate with each other and discuss their
tasks.
The entire faculty was highly qualified and performed their duties on time.
This internship is one of the memorable experiences in my life from
which a treasure of knowledge is gained.I would like to suggest the students
who want to do internship in future, to come to PTCL because it is a great
organization of learning.
2.2 General observations
Pakistan Telecommunication Company Limited (PTCL) is one of the largest
organization in the Pakistan, which provides a number of telephonic and
internet facilities and services to its customers. PTCL provides its services in
all major cities of Pakistan. The head quarter is located in Islamabad which
handled all issues, conveys orders and approves the leaves, bills and pays
etc.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
52 | P a g e
I worked in two major departments (HRM & FINANCE) of PTCL. The
both departments are very important to the organization’s success. HR
department deals with the employees which are the building blocks of the
organization. Hr department makes policies, strategies, reward system and
promotion system for employees. While the Finance department is also very
important for any organization because it deals with capital, expenses and
profits.
PTCL focuses on the up to date and quality of work through qualified
and experienced employees. Experienced employees are the valuable asset
of the PTCL.
Pakistan Telecommunication Company Limited (PTCL) is one of the
leading organization and they make improvements and innovations with the
time. The slogan says all about the PTCL (say hello to the future), its shows
that the PTCL is the organization which promotes the improvements and
changes as the demand of the time. They focus on the advancement and
innovation in their products and services and to satisfy the customer’s need
and maintained their position in market place.
2.3 SWOT analysis
Pakistan Telecommunication Company Ltd (PTCL) is the biggest media
transmission organization of Pakistan offering number of communication and
Internet administrations to clients. The SWOT analysis of PTCL explains the
strength, weaknesses, opportunities and threats of the organization.
Strengths
Strengths of PTCL are:
Oldest Telecommunication Company of Pakistan established in 1947.
People believe in PTCL because it stands in market place for many years.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
53 | P a g e
PTCL keep up the records of clients in a sort out way that is not the
situation with other private
Telecommunication organizations in which the numbers are designated
without legitimate confirmation.
PTCL can be utilized as reinforcement organizes if the versatile systems
are down because of any reasons.
It provides fast internet due to DSL connection • PTCL is putting forth
different administrations which incorporate TV, Internet and Telephone
utilizing nearby circle.
Biggest land line system in Pakistan.
It offers low rates for the national calls as compared with competitors
Weaknesses
Weaknesses of PTCL are:
Flat hierarchical structure
Bureaucratic environment
Political intercession in basic leadership.
Extra representative overhead because of additional employing.
Customer administration is extremely poor extraordinarily in Internet
administrations
Functional units are not efficient.
Non installments of bills
Weak advertising of new services
Lack of specialized staff in DSL
People used to give influence for new association of Landline.
Form preparing for new association takes additional time in bigger urban
Opportunities
Opportunities of PTCL are:
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
54 | P a g e
Joint ventures with other telecommunication companies for introducing
new services.
Improvement in customer services.
Hire technical staff to reduce the level of DSL issues in order to increase
customer satisfaction
Proper planning and implementation is required to Improve wireless PTCL
and EVO services in Pakistan.
Aggressive marketing is required to promote offered services and give
hard time to competitors.
Increase market share of Internet services.
Adopt latest technology
Threats
Threats of PTCL are:
Strong competition from telecommunication companies.
Inflation in the country may increase the cost of services which will finally
transfer to customers.
Energy crises throughout the country.
Rapid raise in Government taxes.
New players in the industry.
Political instability.
Security issues.
Cyber crimes percentage is increasing
4. Recommendations
In consistently PTCL begins new pursuits and administrations in the nation
yet then again, the general population of Azad Kashmir, and numerous
other Rural Areas are as yet being disregarded. There is a high potential
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
55 | P a g e
market for esteem included administrations of PTCL in Azad Kashmir and
Rural Areas. The organization ought to begin the web, Pay-card Phone,
and Mobile telephone benefits in these regions as a team with private
investors.
There exists a gigantic measure of remarkable bills to be gathered by the
defaulters. The organization ought to outline tight and powerful
arrangements to guarantee the gathering of its extraordinary bills. The
income officers ought to be given motivating forces and rewards on
accomplishing the decided focuses of income gathering.
Hundred percent of computerization, in PTCL would be useful to spare
the time and cash and arrangement of speedy administrations to its
esteemed clients
.
Human asset advancement is a key segment in each association; In
PTCL this is not going admirably. So there is a huge need to enhance this
office.
Over work is principle and real issue in PTCL. Lessening/Right Sizing in
over work can give better results.
PTCL administration ought to give more accentuation towards consumer
loyalty, enjoyment and maintenance.
PTCL higher administration ought to receive a uniform arrangement for
each locale.
Pakistan Telecommunication Company Limited
Talia Rehman, 13190920-048 Dept. Of Management Sciences
56 | P a g e
Finally, PTCL income is diminishing because of entry of market rivals in
the nation, so the administration ought to receive uncommon cautious
strides to face this opposition environment.
3. References
1. Deluca, M.J. (1993). Handbook of Compensation Management,
Prentice Hall Trade, Page No.117-130,179, 165-207,287.
2. Dressler, G. (2007). Human Resource Management, Prentice
Hall, Page No. 75, 141-147
3. Pakistan Telecommunication Company Limited. (n.d.).PTCL.
Retrieved from PTCL Website: http://www.ptcl.com.pk
4. PTCL ANNUAL REPORT. (2010). Retrieved from
http://www.ptcl.com.pk/financial_items.php?pd_id=45&fcl_id=5
5. Thompson S.L. strategic Management concept& cases, New
Delhi Tata Megara