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HEARING AND LISTENING
Topic 6
Listening is
Topic 6 Listening
the process of receiving,constructing meaning from,
and respondingto spoken and/or nonverbal messages
at least 50 % of the time we spend
communicating is spent listening
Topic 6 Listening
only 2 % of us have had any formal
listening training
we remember only about 50 % of what we hear shortly after hearing it
and only about 20 % two days later
80 % of people believe listeningis one of the most important skills
Active Listening Scale
Profile interpretation56-64 You are an active listener. You go out of your way to truly hear what the other person is saying, ask questions for more information and paraphrase important points back to the communicator.
40-55 You are an average listener. You need to use some help to develop your listening skills.
32-39 You really need to develop your listening skills.
Topic 6 Listening
APPRECIATIVE
TYPES OF LISTENING
DISCRIMINATIVE
COMPREHENSIVE
CRITICAL
EMPATHIC
Topic 6 Listening
ATTENDING
STEPS IN THE LISTENING PROCESS
UNDERSTANDING
REMEMBERING
EVALUATING
RESPONDING
Topic 6 Listening
Get physically ready
Resist mental distractions
Strike a listener’s pose
Resist interrupting others Ask to clarify and get details
Empathize with the speaker
Paraphrase to check
Repeat the information
Construct mnemonics
Analyze the facts
Test inferences for validity