Culture BookBecome a part of our culture

Discover what our company is all about through the words of our employees.

At ProRehab, we believe that if we consistently provide the best possible care, then our patients will achieve their goals. To succeed at providing the best care as a company, we need to maintain a culture where employees’ main focus is providing a superior experience for each patient from the moment they come through our doors to the day they return to an optimal physical condition. The purpose of our Culture Book is to lend an inside look into what ProRehab’s culture is based on. So to all our patients, prospective patients, future hires, and business partners, read on to discover what ProRehab culture is – straight from our staff.

Core Values• Unprecedented Clinical Excellence: Excellence defined by outcomes, use of current best evidence, accountability, and on-going education.• Unequaled Family: We treat each other and our patients with compassion, tolerance, and support.• Unyielding Service: Unyielding servant’s attitude of selflessness and humility toward those lives we touch.• Unending Passion: Unending passionate pursuit of our mission.• Unwavering Commitment: Unwavering commitment to honesty, integrity, and ethics in all that we do.

ProRehab partners pictured at left.

Welcome to our Culture Book!

Andrea B.Bob T.Jody K.Pat W.

Brian K.Kelli G.Larry B.Dan B.

Tim W.Bethany R.Sharon L.Kyle K.

AmaZing! Principles The 10 AmaZing! customer service principles are our core beliefs about customer service. Not only do we believe in the principles, we live them. Our culture is guided by these 10 principles, and they promote an environment where patients and employees enjoy the therapy experience. The standards are set high. If you live by these standards, they yield AmaZing! experiences every day!

1. AmaZing! Rules without rules

2. AmaZing! Mindset: It’s all about your beliefs

3. AAAmaZing! First 30 seconds: Affirmation, Attention, Appreciation

4. AmaZingly friendly is the difference maker

5. AmaZing! Atmosphere: “where everybody knows your name”

6. AmaZing! Skillset: Listen, Learn, Act

7. AmaZing! Recovery takes C.L.A.S.S. (Compassion. Listen. Apologize. Satisfy Needs. Start Over.)

8. AmaZing! And then some

9. AmaZing! Attitude every day

10. AmaZing! Results are worth fighting for

ProRehab’s first employees upon opening!

Amy Tenhumberg, PHR Director of Human Resources

Working for ProRehab has given me the opportunity to grow both professionally and personally. Eleven years ago, when ProRehab first opened, seems like a lifetime ago. Six people have grown to 130-plus employees; one clinic has developed eight more clinics, added the state of Kentucky, and added the Home Health Division. What’s next? There’s always something new around the corner, and that’s what keeps things exciting and never dull! The teamwork at ProRehab is indescribable! Employees of ProRehab are committed and always give 110 percent to each other and to the patients. The ProRehab Culture goes something like this: It’s “we,” not “I”; it’s “ours,” not “mine.” ProRehab is the best!

Established 1999

Tricks of the TradeAt ProRehab, we use the highest quality therapy equipment to help speed recovery and enhance therapeutic results along with a combination of techniques to relieve pain and increase coordination, strength, endurance, and range of motion.

ProRehab’s future is assured when we reach for the following:• We reach objective goals — with the heaviest priority on the ultimate outcome as measured by patient loyalty.• We treat every patient, teammate, and stakeholder as a family member.• We are the best first choice for physical and occupational therapy due to our unparalleled service commitment within the clinic and community and clinical excellence.• We value evidence-based practice in medicine and business.• We make doing business with us easy, fun, and memorable. The focus of what we do: ProRehab exists to provide professional rehabilitation that results in the ultimate outcome — a healthier, highly engaged, and loyal patient.

ProRehab’s Vision and Mission

Y-Balance Test

Kettlebells

Ultrasound Imaging Machine

7300 E. Indiana St., Suite 102 At ProRehab we offer Lymphedema and Pelvic Floor Rehab Programs as well as our on-site Pedorthics Laboratory where we manufacture custom foot orthotics. Our goal at ProRehab is to educate and teach patients the skills to manage their condition and to improve their quality of life. ProRehab also has physical therapy programs specifically for the treatment of pain and dysfunctions affecting women. Helping women regain control over their bodies is the number one priority of care.

Lisa Kiesel, DPT

We have many experienced therapists with a variety of expertise and interests who are all willing to share their knowledge with other clinicians to treat our patients with the best evidence-based treatment approach!

Jill Hickey, DPT, SCS

Our patients are our priority, and we do what is in their best interest using evidence-based practice and doing everything to meet our patients’ needs and expectations.

Kasey Wahl, ATC

ProRehab provides the best physical care, but combines it with unbeatable patient-therapist interaction.

Anne B.Jill H. Kelli G.Lisa K.

Kayla G.Jamie B.

Kasey W.

Jason H.

Anne Basden, DPT, CSCS, MLD/CDP

It is addictive and contagious working with people of character — people who treat others as they would want to be treated.

4421 N. First Ave.ProRehab is home to the only Functional Movement Screen (FMS) in the Tri-State area. FMS is a ranking and grading system that documents movement patterns that are key to normal function. By screening these patterns, the FMS readily identifies functional limitations and asymmetries. These are issues that can reduce the effects of functional training and physical conditioning and distort body awareness.

The FMS generates the Functional Movement Screen Score, which is used to target problems and track progress. This scoring system is directly linked to the most beneficial corrective exercises to restore mechanically sound movement patterns. At ProRehab we monitor the FMS score to track progress and to identify those exercises that will be most effective to restore proper movement and build strength in each individual.

Paul Gorman, PTA, ATC, CSCS

The personalities in our clinic set up an easygoing, friendly atmosphere that allows us to get to know each other and our patients.

Phil Plisky, PT, DSC, OCS, ATC, CSCS

At ProRehab, we have a culture of learning and collaboration. Every clinician, whether practicing for two months or 25 years, is actively engaged in professional development.

Thomas Knox, DPT, CSCS, RKC

With new patients, I get to know who they are and what they do for a little bit before beginning to dive into the PT aspect of things to let them know that they matter as a person, not just as an injury.

Bethany H.

Thomas K.

Jamie T. Linda M.

Bob T.

1101 Professional Blvd., Suite 102 At ProRehab we specialize in Board Certification. Board Certification is the process by which a physical therapist builds on a broad base of knowledge and skills related to a particular area of practice. By maintaining their specialist certification, certified specialists indicate that they are committed to clinical excellence and the development of knowledge and skills in their chosen specialty.

• Of the 57 Orthopaedic Clinical Specialists (OCS) in the state of Indiana, seven of these specialists are ProRehab employees.• Of the 12 Sports Clinical Specialists (SCS) in the state of Indiana, four are members of ProRehab’s staff.

5625 Pearl Drive, Suite 100 ProRehab specializes in low back pain (LBP) programs. LBP will affect between 60 and 80 percent of the population. Because recurrence of acute episodes may lead to chronic disabling LBP, the therapists at ProRehab have devoted time and resources toward understanding the factors related to recurrence. At ProRehab we also utilize Rehabilitative Ultrasound Imaging (RUSI) to give instant visual feedback to the patient and therapist. Research demonstrates that by using Rehabilitative Ultrasound Imaging as a form of visual biofeedback, we can facilitate our patients’ ability to learn to control the muscle activity of their stabilizing muscles, to improve proprioception, and to speed up the motor learning process involved in retraining pelvic floor, transverse abdominal, and multifidus muscles.

Debbie Hilgeman, Front Office

Patients receive the very best care and respect they deserve and as an employee, I feel very fortunate to be a part of this “Amazing!” team!

Beth R. Tim W.

Melissa B.

Staci B. Kyle K.

Newburgh: 8887 High Pointe Drive, Suite E Rockport: 2827 W. State Road 66, Suite B

Joey Pettyjohn, DPT, OCS

I go to work every day with a good attitude, a smile on my face, and the mindset that today I am going to make someone feel better.

Courtney Howton, Front Office

Seeing the smiles on patients’ faces when you greet them by name, developing friendships, and listening to their stories shows you truly care about them.

Kathy Coomes, MPT, CSCS

The Rockport clinic is a great place to work as it allows me the opportunity to do what I feel is my calling. I get to help people.

Lisa Kress, Front Office

I can truly say that I feel at home with ProRehab.

Joey P. Courtney H. Kathy C. Lisa K.

Choose ProRehab – several locations to serve you where you live, work, or play • (866) 885-9691 • www.prorehab-pc.com

> ProRehab Tattoos Fun temporary rub-on ProRehab tattoos.

< Aces Soccer Classic

ProRehab Aces Soccer Classic – September 10-12, 2010

ProRehab Staff

We’re still privately owned and operated with the majority of our staff being homegrown.

> Above and Beyond AwardPresented to ProRehab on behalf of the men and women of the National Guard and Reserve Forces, for outstanding service and continuing support to the National Defense.

Vincennes: 2121 Willow St. ProRehab has five CHTs on staff. Hand therapy is the discipline that addresses injuries and conditions of the hand, wrist, elbow, and shoulder. Certified hand therapists (CHT) are either occupational or physical therapists who have a minimum of five years of clinical experience, including 4,000 hours or more in hand therapy practice.

CHTs also must successfully pass a comprehensive test of advanced clinical skills and theory. The CHT credential offers assurance to the public that the therapist has achieved the highest level of competency in the profession and stays up to date with the latest evidence in hand therapy. ProRehab’s hand therapists are certified and work closely with physicians and patients to provide a continuum of care. Treatment often begins within days of the injury or surgery and continues until the patient has returned to work and/or a productive lifestyle.

Mark Goodrich, PT, ATC

I love coming to work because deep down, I know that I have been blessed to work in a caring profession that can make a true difference in the lives of the people we treat.

Betty Butler, Front Office

We provide sponsorship for events that help our community become a healthier and more active community.

Kevin R.

Laura H.

Kristy S.Lindsay S.

Betty B. Jill T. Bethany H.

Mark G.Keith T.In Vincennes, ProRehab and Dr. Terry Fenwick of

Quest Orthopedics are your experts in sports medicine.

ProRehab @ Home, serving Indiana and Kentucky:ProRehab @ Home provides a healing, relaxing environment while recovering from an illness, injury, or surgical procedure in the comfort of a patient’s home.

Brandon Boots, DPT, ATC, CSCS, General Manager More people qualify for home health than I ever realized as an outpatient therapist. If someone is unable to consistently leave the home safely and independently, they may qualify for home health. Patients do not have to be bed bound to be homebound! The best news of all for patients is that home health therapy does not count against the outpatient cap and is paid 100 percent by Medicare.

Jana P.

Phyllis F.

Craig R.

Marla S.

Brittany B.

Sara G.

Angie R.

Brandi W.

Steve B.

Leah G.

Kristin S.

Jeff W.

Janelle B.

Samantha H.

Mallory T.

Jennifer Z. Megan Z.

Brandon B.

Kalissa J.

Lindsey B.

Kerry J.

Lori C.

Michelle J.

Kyle C.

Ben L.

Stephenie D.

Jenna M.

Sherri F.

Mindy R.

ProRehab and Tri-State Orthopaedics: The Leading Team in Orthopaedic Care!Tri-State Orthopaedics provides state-of-the-art comprehensive orthopaedic surgical and medical service in the areas of general orthopaedics and sports medicine, pediatric orthopaedics, hand and upper extremity, and spine care. This comprehensive care includes on-site, same day physical and occupational therapy.

Julie B.

Angie R.

Jim C.

Brooke B.

Missy G.

Jody K.

Kristen M.

Amber A.

Drew B.

Jill C.

Tri-State Orthopaedics Surgeons › (Left to Right) Hand and Upper Extremity: Dr. Glenn Johnson II, Dr. John Morgan, Dr. Paul Perry; Spine Care: Dr. John Grimm, Dr. Brett Weinzapfel; Sports Medicine: Dr. Timothy Hamby, Dr. Andrew Saltzman; Foot & Ankle: Dr. Terence Alvey, Dr. Paul Daines, Dr. Steve Gabel

Pat W.

Brian K.

Sean M.

Alan T. Natalie H.

Sarah L.

Erika D.Amanda C.

ProRehab and Tri-State Orthopaedics: The Leading Team in Orthopaedic Care!ProRehab @ Work is a multifaceted program for industry, both on- and offsite, geared toward helping to hire the right employees, training them to work safely and efficiently, keeping them on the job, and reducing recordable injuries. We utilize post-offer pre-placement evaluations, employee education (injury prevention, ergonomic training, best work practices, wellness, etc.), and early intervention to prevent injuries and offer work conditioning, ramp-up programs, and functional capacity evaluations for those unavoidable injuries that occur.

Tri-State Orthopaedics Surgeons › (Left to Right) General Orthopaedics and Joint Replacement: Dr. Michael Boyd, Dr. John Deppe, Dr. James Heinrich, Dr. Jeana Lee, Dr. Jacob O’Neill, Dr. Ahmet Percinel, Dr. Phillip Stiver; Physical Medicine and Rehabilitation: Dr. William Ante, Dr. Michael McFadden, Dr. Ross Whitacre

Elaine Z.Del N.

Dan B.

Jana N.Joy F.Brooke D.

Henderson, KY: 702 Barret Blvd., Suite BIn our Kentucky clinics we offer free physical therapy screening. Your com-plimentary screening will give you the motivation you need to live a life that includes better health and a better understanding of healthy fitness routines. Call now to set up your one-on-one appointment.

Your FREE Screening Includes:• Consultation With One Of Our Physical Therapists• Medical & Treatment History• Strength, Flexibility, Neuromuscular Testing• Discussion Of Results• Follow Up On Findings To Your Physician

Bethany Richerson, DPT, OCS

ProRehab strives to be the very best at what we do.

Bethany R.

Kristin D.

Madisonville, KY: 1075 N. Main St.ProRehab is proud to announce its expansion into the Western Kentucky market with the opening of Kentucky Physical Therapy Specialists. KPTS specializes in general orthopaedics with the mission of providing personal attention while engaging in an evidence-based approach that rehabilitates patients in the quickest manner, while providing long-term results.

JW Durst, DPT, OCS, ATC, CSCS

We are making a positive difference in the lives of our patients.

Selena P.

JW D.

Tanya W.

Business Operations: ProRehab’s business processes are designed and maintained using state-of-the-art computer technologies. This philosophy allows us to provide the best care to patients while maintaining administrative efficiency. ProRehab’s Business Operations Division is comprised of the following departments: human resources, accounts payable, billing, marketing, purchasing, compliance, and medical records.

Sharon L. Julie T.

Chrystal N.

Ashley R.Kim C.

Crystal W.Renee W.

Jana Hobbs, Clinical Liaison It is very rewarding to represent and market a company you truly believe in.

Ashley Dame, Marketing Coordinator

Our employees not only provide exceptional care to our patients, but we’re also proud of the support we provide the community through sponsorships and volunteering. We love to give back to the community that has given so much to us!

Jana H.Laura P. Ashley D. April R.

Amanda T.Tracey B. Tina H.

Dean D.

Community Focus ProRehab likes to give back to the community that made us. We are proud to sponsor various community events, organizational programs, and athletic teams. Our support for these programs is not just limited to a financial contribution, but includes active participation by our employees.

As part of ProRehab’s ongoing dedication to the community and area high school athletes, members of the ProRehab Sports Medicine Team provide all athletic training coverage for the Double Cola soccer fields for the Evansville Vanderburgh School Corporation.

ProRehab also provides Athletic Training Services for Bosse, Harrison, Reitz, Castle, Memorial and Mater Dei High Schools. In the Vincennes area, ProRehab provides athletic training coverage for Lawrenceville, North Knox, South Knox, Rivet, Vincennes Lincoln, and Washington High Schools.

Consulting/Research RelationshipsSeveral physical and occupational therapy staff members and certified athletic trainers hold advanced certifications in sports, orthopaedics, strength and conditioning, performance enhancement, and injury prevention programs. Our unique affiliation with multiple high school, college, and professional teams allows the resident to have concentrated exposure to sports physical therapy.

Teams we have consulted for:• Indianapolis Colts• Atlanta Falcons• Houston Texans• Columbus Crew• Oklahoma City Thunder (NBA)• Texas Rangers• Toronto Blue Jays• University of Evansville• Ball State University• University of Louisville• University of Oregon

Teams using FMS and/or YBT after working with us:• Chicago Bears• Washington Redskins• Green Bay Packers• New York Giants• New York Jets• Denver Broncos • Los Angeles Dodgers• San Francisco Giants• Philadelphia Phillies• Women’s Professional Tennis Association

We are training a large group of soccer team therapists at the Football Academy in England. These teams include:

• Wolverhampton Wanderers Football Club• Arsenal Football Club• West Bromwich Albion Football Club

ProRehab and University of Evansville Sports Residency ProgramThe ProRehab and University of Evansville Sports Residency Program is designed to provide physical therapists with advanced proficiency in the complete care of the athlete. This includes pre-participation physicals, performance enhancement, injury prevention, on-field management, rehabilitation, and return to sport considerations. During this program, the physical therapist will work in-clinic 40 hours per week and have time spent in direct mentorship with sports patients. The remainder of the week will be spent on-field with “hands-on” sports physical therapy mentorship provided by ProRehab’s certified athletic trainers and physical therapists. The resident will have the opportunity to work with a local high school as well as with collegiate and professional athletes. The resident will observe surgery and participate in clinic patient care with the orthopaedic surgeon.

The resident will participate in one of the active research lines through ProRehab and the University of Evansville. The resident will also have the opportunity to assist with the teaching of the advanced sports and orthopaedic class through the University of Evansville. By the completion of the 15-month program, the therapist will be prepared to sit for the Sports Certified Specialist Exam. The ProRehab and University of Evansville Sports Residency Program is credentialed by the American Physical Therapy Association as a post-professional clinical residency program for physical therapists.

The Best First Choice

List of ServicesProRehab is the preeminent provider of outpatient physical and occupational therapy in the Tri-State. ProRehab was founded by clinicians with the vision of providing the highest level of satisfaction for our patients and referring physicians. We provide service that is clinically effective and operationally efficient in an environment that is both personally and professionally challenging and rewarding for our staff.

• Physical Therapy• Occupational Therapy• Sports Therapy• Hand Rehabilitation• Industrial Rehabilitation• Orthopaedics• Athletic Training• Foot Orthotics• Low Back Pain Management• Lymphedema Therapy• Performance Enhancement• Vestibular Imbalance Therapy• Obstetrical Dysfunction• Incontinence• Pelvic Floor Rehab• ProRehab @ Home

Innovative, efficient, and effectiveWhat We DoProRehab specializes in general orthopaedics, upper extremity rehabilitation, hand rehabilitation, custom bracing/splinting, foot orthotics, sports therapy, and industrial rehabilitation.

We also have therapists who excel in advanced spine training and sacroiliac joint pain management. The ProRehab staff is one of the most experienced rehabilitation staffs in the Tri-State area.

Evansville, IN7300 E. Indiana St., Suite 102(812) 476-0409 4421 N. First Ave.(812) 759-3001 5625 Pearl Drive, Suite 100(812) 759-7493 1101 Professional Blvd., Suite 102(812) 759-2660 Newburgh, IN8887 High Pointe Drive, Suite E(812) 759-7464 Rockport, IN2827 W. State Road 66, Suite B(812) 627-7007 Vincennes, IN2121 Willow St.(812) 882-1141 Henderson, KY702 Barret Blvd., Suite B(270) 631-4100 Madisonville, KY1075 N. Main St.(270) 643-5787

ProRehab offers several locations for your convenience

ProRehab @ HomeToll Free: (866) 885-9691

Locations

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The Best First Choice

To learn more and view a complete compilation of employee Culture Book quotes, visit www.prorehab-pc.com.

7300 E. Indiana St., Suite 102 • Evansville, IN Toll Free: (866) 885-9691 • (812) 476-0409