PROACTIVITYCalm cool and in control

WHAT HAPPENS TO A BOTTLE OF SODA WHEN YOU SHAKE IT UP?

Sometimes things go wrong, and we feel shaken up. As a result, we might EXPLODE on someone or something. This is called being REACTIVE. Has this ever happened to you? Explain what happened and why. Was this a good way to let go of all of your feelings? Why or why not?

When you are PROACTIVE, you make a choice about how you react to the things that happen in your life. You act like a water bottle. You might get shaken up or mad, but you stay calm and don’t explode!

Is it hard to stay calm (like a water bottle) even when things don’t go your way? Why or why not?

What steps could you take to be more PROACTIVE and calm when things aren’t going well?

PROACTIVE VS. REACTIVE

• Proactive people make choices based on values.

Proactive

• Reactive people make choices based on impulse

Reactive

LISTENING TO OUR LANGUAGE

Reactive Language Proactive Language

There is nothing I can do Lets look at our alternatives

That’s just the way I am I can choose a different approach

He makes me so sad I control my feelings

They wont allow that I can create an effective presentation

I have to do that I will choose an effective response

I cant I choose

I must I prefer

WHERE DO YOU FALL

Very Reactive Very Proactive

CIRCLES OF INFLUENCE AND CONCERN

Circle of Concerns

Things you can control or change

Circle of Influence

Things you cant control

CIRCLES OF INFLUENCE AND CONCERN

Things you can’t control

Things you can control

Other people Your attitude

The weather Your mood

Things you did wrong in the past

Your reaction to good and bad things that happen

How other people treat me

How I treat other people

Can you add anything else

CENTRAL VALUES – VICTOR FRANKL

1.The Experiential: That which happens to us

2.The Creative: That which we bring into expenses

3.The Attitudinal: Our response in difficult situations

What matters most is how we respond to what we experience in life

HUMAN TOOLS

Stimulus

Freedom of

Choice

• Self Awareness• Imagination• Conscience• Independent will

Response

PROACTIVELY DEFINED

Proactivity: HUMAN BEINGS are responsible for there own actions

Our behaviour is a function of our decisions not our conditions

We have the initiative and responsibility to make things happen

RESPONSIBILITY: “RESPONCE – ABILITY” Ability to choose your own response

PROACTIVE LEARNER

How to be a proactive learner?Always ask questionsSeek info Make sure you fully understandparticipating in discussionsfunction as a team. They also show initiativefunction as a team.

PROACTIVE LEADER

Expectations (Problem solving)Habits(Priority, have faith in both yourself and member)Demeanour(Quick to accept Change)Incorporation(Planning ahead)

PROACTIVITY IN CUSTOMER SATISFACTION

Recognizing what customers want before they do is part of proactive service.

PROACTIVITY IN CUSTOMER SATISFACTION

PROACTIVITY IN CUSTOMER SATISFACTION

SIMPLE PRACTIVE SUPPORT IS NOT ENOUGH

WORDS TO REMEMBER

Think before you act. Don't stress over things you can't control but focus on things that you can change.

Watch your language: reactive language is counter-productive.

“Winners make it happen while losers let it happen.” - Denis Waitley