NCFE Principles of Business AdministrationLevel 2 CertificateWatersideTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 70%

Absences – To be reported

Brews – 25p per session

Questions?

Learning objectives – Session 2

1: Describe the features of different types of business travel and accommodation 2: Explain the purpose of confirming instructions and requirements for business travel and

accommodation 3: Explain the purpose of keeping records of business travel and accommodation 4: Describe the features of hard copy and electronic diary systems 5: Explain the purpose of using diary systems to plan and co-ordinate activities and

resources 6: Describe the types of information needed to manage a diary system 7: Explain the importance of obtaining correct information when making diary entries 8: Describe different types of office equipment 9: Explain the uses of different types of office equipment 10: Describe factors to be considered when selecting office equipment to complete tasks 11: Describe how to keep waste to a minimum when using office equipment 12: Describe the types of mail services used in business organisations 13: Explain the need for different types of mail services 14: Explain the factors to be considered when selecting mail services 15: Explain the factors to be taken into account when choosing postage methods 16: Describe different types of customers 17: Describe the impact of their own behaviour on a customer 18: Explain the impact of poor customer service

Assessing your work All assignments will be completed using the VLE (ItsLearning). You will complete each unit assignment using a Word document

and then you can upload the document to the correct unit assignment on ItsLearning.

There are deadlines for each unit to be completed. We will cover SOME information in class to help you but you will also be required to research in order to find more information relating to the assignment. The information must not be copied directly from the internet as this is plagiarism. Any work you submit must be your own.

Please use correct grammar (capital letters and punctuation) and be careful with your spellings. Spell check is available in Word. Ensure you proof read your document before submitting it.

You will be given feedback on what you have done well and what you may improve on

LO 2 – Understand the organisation of travel and accommodationIn pairs – research activity to find appropriate answers (bulletpoints) for; Describe the features of different types of

business travel and accommodation (2.1) Explain the purpose of confirming instructions

and requirements for business travel and accommodation (2.2)

Explain the purpose of keeping records of business travel and accommodation (2.3)

Take notes to help you with your assignment

Describe the features of different types of business travel and accommodation (2.1)Different types of business travel and accommodation may include staff travelling to meetings, conferences, seminars, sales visits, support visits as individuals or groups. This may also include travel and accommodation for events being held at the your own organisation and therefore may involve customers.

Travel: Air Rail Road Sea  Accommodation: Hotels Serviced apartments   Records: booking documents receipts

Explain the purpose of confirming instructions and requirements for business travel and accommodation (2.2) Avoid mistakes Convenience of attendees Keeping costs under control Ensuring punctual arrival

Explain the purpose of keeping records of business travel and accommodation (2.3)

For ease when making future arrangements

To monitor quality/ costs and be aware of where staff are going

Confirmations, booking records and receipts.

LO 3 - Understand how to manage diary systems 3.1 Describe the features of hard copy and

electronic diary systems 3.2 Explain the purpose of using diary

systems to plan and co-ordinate activities and resources

3.3 Describe the types of information needed to manage a diary system

3.4 Explain the importance of obtaining correct information when making diary entries

Tips3.1 – Features = Hard copy – Paper based, able to carry around, no internet access required, plenty or room for details if using page a day/only one copy, other method required to invite people to meetings, may double book

Electronic – Able to invite many people, include date, time and venue, able to see people who have accepted invitation, less chance of double booking, easy to make amendments/need internet access

10 MINS

LO 4 - Understand how to use office equipment 4.1 Describe different types of office

equipment 4.2 Explain the uses of different types of

office equipment 4.3 Describe factors to be considered

when selecting office equipment to complete tasks

4.4 Describe how to keep waste to a minimum when using office equipment

4.1 office equipment should include, but is not limited to:

photocopiers computers printers stationery laminator and scanner

LO 5 - Understand the use of mail services in a business context 5.1 Describe the types of mail services

used in business organisations 5.2 Explain the need for different types

of mail services 5.3 Explain the factors to be considered

when selecting mail services 5.4 Explain the factors to be taken into

account when choosing postage methods

5.1 mail services may include, but are not limited to:

electronic mail webmail postal service courier services

LO 6 - Understand customer service in a business environment 6.1 Describe different types of

customers 6.2 Describe the impact of their own

behaviour on a customer 6.3 Explain the impact of poor customer

service

6.1 customers to include both internal and external

6.2 impact of their own behaviour - learners should consider the difference their own behaviour has on that of their customers, for example, being helpful, friendly, approachable, empathetic, efficient as opposed to being unhelpful, keeping customers waiting, appearing uninterested in the customers’ needs/requirements

Learning outcomes – Session 2DID YOU……?

1: Describe the features of different types of business travel and accommodation 2: Explain the purpose of confirming instructions and requirements for business travel and

accommodation 3: Explain the purpose of keeping records of business travel and accommodation 4: Describe the features of hard copy and electronic diary systems 5: Explain the purpose of using diary systems to plan and co-ordinate activities and resources 6: Describe the types of information needed to manage a diary system 7: Explain the importance of obtaining correct information when making diary entries 8: Describe different types of office equipment 9: Explain the uses of different types of office equipment 10: Describe factors to be considered when selecting office equipment to complete tasks 11: Describe how to keep waste to a minimum when using office equipment 12: Describe the types of mail services used in business organisations 13: Explain the need for different types of mail services 14: Explain the factors to be considered when selecting mail services 15: Explain the factors to be taken into account when choosing postage methods 16: Describe different types of customers 17: Describe the impact of their own behaviour on a customer 18: Explain the impact of poor customer service

Unit 1 AssignmentComplete Unit 1 assignment – The assignment

is due to be completed by 6th of June 2016

You do not need to complete the assignment all at once and could complete parts of it and then submit it. This would need referencing so that I know which learning outcome/criteria you are

referring to.

The assignment is set on ItsLearning (Our VLE) so you will be able to complete it on there.

Any questions?

Next week…..

There is no session as it is a bank holiday