Motivational styles in the Hospitality

Industry

Sourav TibrewalCyril Victor

Chandrakant EzongSavio Mondal

Binay Kumar PrasadPousali Mukherjee

Motivation is the process that account for an

individual’s intensity, direction and persistence of effort toward attaining a goal.

KEY ELEMENTS Intensity: Degree of effort a person is putting. Direction: Positive and direction. Persistence: A person’s ability to keep on

trying.

Motivation

Hyatt Regency Kolkata

Hotel Overview

Hyatt Regency Kolkata is a luxury business hotel in Kolkata (or “Calcutta”), India. Being the first five-star hotel in Salt Lake City, it is also acclaimed as one of Kolkata’s favorites. The hotel creates the feel of a private cocoon away from the complexities of modern living without giving up any of its luxuries.

Saddled between Netaji Subhas Chandra Bose Airport and Howrah Railway Station which lie just 11 km (7 miles) to either side, Hyatt Regency Kolkata enjoys a prime location near the city’s IT hub and is a preferred business destination of East India.

Hyatt Regency Kolkata

Mr. Suprabhat Bannerjee

Name- Suprabhat Bannerjee Age- 44 Marital Status- Married Education- Graduate(hons) Professional Qualification- Diploma in Social

Work(DSW),L.L.B. Previous job experience- Maruti chemicals,

Kanodia jute industry, Punj ltd construction company, Genpact

Interview with the director of H.R

One has to lead by examples- have proper

domain knowledge over your area. One has to remain accessible at all times You can’t earn respect by bossing over them

but by your action.

How to motivate one’s subordinates

Build up a rapport with your subordinates. Organize informal gathering like picnics,

dinners get-togethers etc. Talk about other things besides official work. If anyone asks for suggestions to solve their

personal problems then only help them out

How can one motivate others

Always change your approach and techniques

for motivating others depending upon situation and circumstances.eg: if someone is depressed one shouldn’t ask direct questions, it often has a tendency to ‘boomerang’.

Remember the mantra- always keep your employees happy.

Use of techniques for motivation

First of all call him/her and inform him/her the

reason for it in private. Explain the work process again and take a

feedback as to what is the problem Try to answer all their queries and be encouraging However even after repeated warnings if no

improvement is seen then very politely inform them if they deem themselves not fit for the current designation then the time has come for them to part ways.

How to deal with non performers

In his 13 year carrier Mr. Bannerjee has found

the techniques which he uses to be most optimal, barring a few exceptions .

Any constraints on using these techniques

On a scale of 10 he gives it a 10 in relation to

importance as without teamwork nothing can be accomplished. It is not possible to run the department on his own. 'A H.R by himself cannot accomplish anything without the help of his team members’ said Mr. Banerjee.

Importance of teamwork

Pays according to the Industry’s standard. It’s a private organization , he cannot pay that

amount of salary where in he is not earning that much of revenue.

If he is not able to pay according to industry’s standard then he may not be able to get good man power and talents for the organization.

Compensation paid to the subordinates

According to Mr. Banerjee, encouragement is

directly related to nature. It depends on a person’s approach and mentality towards life.

If he does similar things and activities for his subordinates, that can be monotonous.

Depending on the situation, time and nature he changes his techniques to encourage his subordinates.

Changes in Techniques of

Encouragement

He will speak to those persons who are not

comfortable working with each other. He will find out the reason behind their

unhappiness. If the reason is personal then he will advise

them not to bring their personal matters into their professional life.

He can transfer them to other departments where they will not be working together. In this way he will tackle the situation.

Handling problems in a group

Communication is the most important aspect

in this kind of service oriented business. If there is a communication gap then the organization will not be able to survive.

A proper communication channel should always be present between a person who is at the entry level or at the top level.

The employees should know what is happening inside the company as well as the position of the company in the market.

Importance of Communication

This will bring confidence in them and they

will feel that they are a part of this organization.

They may feel alienated from the organization if there is an obstacle in communication with the higher authorities.

In this situation their productivity may go down and they may not perform well. If they don’t perform well your organization will lose the grip in the market.

Importance of Communication

DATE:_22/09/12NAME: Suprabhat Banerjee AGE: 44MARITAL STATUS: Married EDUCATION: B.A GraduatePROFESSIONAL QUALIFICATION: Diploma in Social Work(DSW),L.L.B.DESIGNATION: HR ManagerEXPERIENCE IN PREVIOUS JOBS (IF ANY): Maruti chemicals, Kanodia jute industry, Punj ltd construction company, Genpact

AS A GROUP LEADER HOW DO YOU MOTIVATE YOUR SUBORDINATES ?

One has to lead by example, if you can do it, so can others. You can’t motivate others by bossing over them at all times. Use non fromal get togethers. Friendly approach.

WHAT WAYS YOU ADOPT TO MOTIVATE THEM ?

Don’t follow any ways, change according to the case and situation. Remember the ‘mantra ‘ at all times- always keep your subordinates happy.

DO YOU USE THE SAME TECHNIQUES OR DIFFERENT ONES IN DIFFERENT SITUATIONS? IF YES, HOW? As said earlier, no fixed ways of motivation is followed. It all depends on the situation.

IN YOUR GROUP IF ANY MEMBER DOESN’T OR CAN’T PERFORM WELL, HOW DO YOU HELP HIM/ HER?

Call him and explain the work again. If the employee contiues in the same way, then I assertively tell him to part ways.

WHAT ARE THE CONSTARINTS YOU FACE WHILE USING THESE TECHNIQUES?

I have found my techniques to be most optimal , ( barring a few exceptions.)

I 

IN ORDER TO MAKE YOUR SUBORDINATES WORK WELL, WHAT KIND OF COMPENSATION IS GIVEN?

I pay according to the industry standard.

DO YOU CHANGE THE WAYS OF ENCOURAGING YOUR EMPLOYESS TIME TO TIME? DO YOU CHANGE THEM FROM SITUATION TO SITUATION?

It depends on the person’s mentality and approach toward life.

 

Need for Achievement : Mr. Banerjee would

not accept anything but the highest standard from his employees.

Need for power: Mr. Banerjee also ensures that the employees working under him adhere to the rules.

Need for affiliation: We found that Mr. Banerjee has a need for close relationship with his employees.

David Mc Clelland’s theory of Needs

Hygiene factors : Mr. Banerjee placed a lot of

emphasis on career and not only on basic salaries.

Motivation factors : If you have an encouraging boss then the employees are motivated.

Herzberg’s Two factor theory

Name of the manager : Mohan Pandey Age- 52 Marital Status- Married Education- Graduate(hons) Professional Qualification- M.B.A Previous job experience- He was the

supervising officer in India Hotel, Bangalore.

Nandan Park, Trivandrum

Weekly meeting ( formal) with all the

subordinates. Divides the team into different groups.

How to motivate one’s subordinates

Team work is important but communication is

also important t work in a team.

Make different groups every week and assign different jobs.

Importance of Team work

Communication plays a vital role. Motivates their subordinates to communicate

freely.

Importance of Communication

Reviews the improvements of each of his

employees on a weekly basis. Gives extra incentives at the end of the

month. This motivates them to perform well.

Compensation paid to the subordinates

He changes his technique according to the

situation.

Changes in techniques of

encouragement.

Calls the whole group involved. Asks them to keep their personal problems

outside the office premises.

Handling problems in a group

Contrast between the two managers

Hyatt Regency

Calls only the concerned party.

He believes in mixing up with the employees.

He pays compensation to the employees according to industry’s standards.

Nandan Park

Calls the entire group.

He does not believe in interfering in personal life of his employees.

He pays monthly incentives as well.

So to promote all round motivation in this

kind of industries there must be a cordial relation and proper delegation of authority among the staffs and the top level managers so that a canopy of business promotion can be geared up.

Conclusion

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