Presentatie van de Catalaanse openbare bibliotheken

Access to culture and knowledge is the central objective of

the Public Library

In the new context of digital society, the library works and

offers its services in the fields of information, education

and culture, in a double dimension: on site and digital

01. About the network

02. The city and the local government

03. Planning and scheduling

04. Spaces and services

05. Networking and cooperation

06. The users of Barcelona Libraries

07. The relationship with the user. Communication and

participation

08. Future prospects and cooperation projects

09. The government and the Barcelona Libraries management

10. New challenges

Summary

01About the network

01 About the network

Mission

Provide all citizens, through the material resources, the collection and programming of the libraries, free access to information, knowledge and culture, and perform as an active agent in the promotion of reading.

Barcelona Libraries want to become, within their fields of action, a space of connection and networking with other local cultural, educational and social agents.

Population (citizens)

Barcelona City 1,638,103

Barcelona Metropolitan Area 4,743,615

Barcelona Province 5,416,447

Sant Martí

Sant Andreu

Nou Barris

Ciutat Vella

Eixample

Horta-Guinardó

Les Corts

Sarrià-Sant Gervasi

Gràcia

Sants-Montjuïc


Population by district

Ciutat Vella 109,897

Eixample 269,188

Sants-Montjuïc 184,606

Les Corts 83,296

Sarrià-Sant Gervasi 145,532

Gràcia 123,973

Horta-Guinardó 172,018

Nou Barris 170,092

Sant Andreu 147,573

Sant Martí 231,928

Official population figures to June 30th

2009. Barcelona City Council.


What we offer:

• 35 libraries 8 district and 27 local27 with classrooms

• More than 550 Internet access points

• WiFi service in all libraries

• Over 48,000 m2 of library1,350 m2 average x library

• Over 1.8 M. documents51,800 documents average x library1.2 documents x citizen

Data 2009


• Over 950 ICT training courses

• Over 2,000 cultural activities57 activities average x library

• Over 300 professionals in libraries and 20 in central services

• Over 65,500 hours of annual services 4 libraries with more than 60 hours per week

15 libraries with more than 40 hours per week 16 libraries with more than 30 hours per week

Data 2008


The response of the citizens:

• Over 740,000 library user cards

45.8% citizens with library card

• Over 6.1 million visits

23,800 daily visits

• Over 1.6 million web visits (35 libraries=35 webs+ 1 general)

• Over 1.45 million borrowing

• Over 4.39 million documents borrowed

More than 17,000 documents daily borrowed

• Over 810,000 Internet uses

More than 3,100 daily users

• Over 66,000 attending cultural activities

• Over 7,500 attending digital literacy courses

Data 2009


Invested funds:

• 33 million annual euros – investment and maintenance

20.1 € per citizen

• 23.8 million annual euros in maitenance

14.6 € per citizen

Data 2008


Òmnibus Municipal poll results:

The library is the best valued city service punctuated 7.3 over 10

• 82.3% of the citizens know a city library

• 59.4% of the citizens use it “regularly“

Source: Barcelona City Council / Consumer Department. 2009 December

02The city and the local government

Europe

Spain

Catalonia

Barcelona

02 The city and the local government

Population (citizens)

Barcelona City 1,638,103

Municipal Organization

Territorial: 10 districts, 73 neighborhoods

Sectorial: 9 sectors

Libraries in the Municipal Organization

In the Educational, Cultural and Welfare sector:

Barcelona Cultural Institute

With the Districits: Management and customer service

02 The city and the local government

Sant Martí

Sant Andreu

Nou Barris

Ciutat Vella

Eixample

Horta-Guinardó

Les Corts

Sarrià-Sant Gervasi

Gràcia

Sants-Montjuïc

03Planning and scheduling

03 Planning and scheduling

• Network expanding process

• Libraries Plan 1998-2010 (approved April 20, 1998):

Library model: access to knowledge, digital society, education and reading

Background and legal framework

Standards

State of affair

Proposals: spaces, services, collection, HR and schedules

Model management: Consortium

Economic Survey. Prospective investment and maintenance

• Constitution of Consorci de Biblioteques de Barcelona

January 2001


Without planned intervention

Actions executed

Ongoing actions

Actions pending to iniciate

Libraries Plan1998-2010Current Situation


Keys to success:

• Opting for quality facilities: space and services

• Definition of a library model with forward-looking approachOpting for ICTs (access, training and use)

• Library as a cultural placeOver 2.000 activitiesAgreements with over 100 institutions“Card” value

• Centralized production of services with territorial vision

• Planning taking into account the proximity80% of users will walk to the library and takes no more than 15 minutes

04Spaces and services

04A Spaces

Spaces and services

Opting for spaces in the plan organization : Standards were "ambitious” at that momentFunctional programs Balance between the value of architecture and functionality of spacesClose to the user and centralized Take advantage of the opportunities

The evolution of spaces based on “new" requirements : Lobby, reception areaSpaces for activities Multimedia classrooms

More square meters

“New” interventions not made in the initial plan

04A SpacesSpaces and services

Construction of new terrirotial iconsJaume Fuster Library Ignasi Iglésias Library – Can FabraEl Carmel Library – Juan Marsé

Recovery of new spacesClarà Library – gardensSofia Barat Library – Eixample block

Relationship with other services:The library in “common spaces”Sagrada Família LibraryFrancesca Bonnemaison LibraryFort Pienc Library

Heritage RecoveryHorta Library – Can MarinerFrancesc Candel Library Barceloneta Library – La FraternitatPoblenou Library – Manuel Arranz

04B Spaces / Access to information and knowledge

Spaces and services

Access, selection and prescription:

• With library documental resources (on site and digitals)

• With electronic resources selected by subjects and accessible through the web

• With digital library services: Chilias (children’s website)

• With resources guide

• With cultural program

04BSpaces / Access to information and knowledge

Spaces and services

Through:

• Local services and local information

• Consultation Services and library work

• Borrowing service and interlibrary borrowing service

• Advice services, group and individual support / specific organizations


Spaces and services

• With the resources and library services, specially the borrowing and the selection of the reading and resources

1.8 million documents 4.39 million documents borrowed

• With the cultural program, on site and virtualAdults and families

66,000 assistants to over 2,000 activities87 Reading Clubs with over 2,500 registers

• With the cooperation agreements with cultural institutions and organizations of the city (over 100)

Data 2009


Spaces and services

• In the field of learning and permanent educationWith activities in the multimedia classroomsWith actions in informational literacy

Local Digital Literacy Plan

• In the field of the formal education: reading and informational education

With resources of information and servicesWith learning activities from usersPromoting educational and cultural activities With evening study areas

As a relationship space: :

• With on site and virtual services

• With spaces to share collective initiatives:On site spaces and social networks (all libraries in Facebook)

Cultural and participatory activities (Workshops, reading clubs...)


Spaces and services

As a social cohesional space

• With an open, welcoming and inclusive space

• With documental resources in different languages

International newspapers in 5 libraries

• With the opportunity to learn catalan and spanish

• With ICTs courses

• With the borrowing and reading at home services

• With programs such as:Program ”Benvingut a Barcelona”. Informations of the city and

procedures

Program “A l’estiu, Barcelona t’acull" for the family reunification

• With the annual meetings to exchange experiences for

professionals about cultural diversity and social cohesion


Spaces and services

05Networking and Cooperation

05 Networking and cooperation

In the cultural field

In the educational field

In the cohesion and citizens field

In a city, district or neighborhood level


In the cultural field:

• From specialties:With agreements with “expert” cultural agents from the city

• From the library card: With agreements with over 100 organizations and cultural institutions Newsletter (over 100,000 registers)

• From the cultural program around the book: With editorial agreements...

…


In the cultural field…

• From projects around the historic memory With the archives colaboration

• From the organization of the two Points of Biblioplatja:With the colaboration of Parcs i Jardins City Council

• From the implication of all cultural central events of the city:

With the cooperation with diferent city agents


In the educational field :

• From the cooperation with school libraries : With agreements and projects with Consorci d’Educació de Barcelona and

IMEB through Disctricts Educational Resources Center

• From the multimedia classrooms: With cooperation agreements with differents organizations in order to

dinamize classrooms and internet services

• From the opportunity of study rooms service With agreements with the Regidoria de Joventut de Barcelona and

the districts


In the cohesion and citizens field:

• From projects directed to newcomers: With agreements and services shared with the Comissionat per a la Inmigració

Barcelona City Hall and the collaboration of the Centre de Normalització

Lingüística de Barcelona

• From the Immigration Congress: Agreements with cultural institutions and Embassies from different countries

06The users of Barcelona Libraries

The acceptance levelof library service in the city is high: 45.8% of citizens with library usercards

06

Total evolution

cards

Population Registered

The users of Barcelona Libraries

200920082001

45.8%

376,289

192,204

740,670

13%

24%

2004

663,647

41%

The opening of new libraries, redistributes existing users and generates new ones

06

Number of new cards –Evolution


200820042001

+75,153

+42,540

+76,612

+87,802

2009

• The user goes to the library on foot

• Each user, with user card, goes to the library an average of 8.2 times per year

• Women exceed in almost 10 points the men registered54.8% women / 45.2% men

• In adults, the most important age group is the working people, which has a medium – high educational level and a good knowledge of the new technologies.

06

Source: Satisfaction Users Survey 2008 . Memoria 2009. Biblioteques de Barcelona


…

• 22.6% of registered users are not originally from the EU

• The age group with the possibility of increasing the penetration is the one of elder people

• It increases the use of library services: consultation, reading, listening, and viewing

• The borrowing grows in all types of documents, except the audiovisual

06 The users of Barcelona Libraries

Source: Satisfaction Users Survey 2008 . Memoria 2009. Biblioteques de Barcelona

06

Less frecuency 36.6%

Once a week or more

26.2%

Once a month or more37%

Frequency

Less frecuency45.8%

Once a weekor more

20.3%

Once a monthor more33.8%

2004

2008

Source: Satisfaction Users Survey 2008. Biblioteques de Barcelona


06

Related to studies28.1%

Professionals10%

Related to leisure61.3%

Others 0.7%

Reason for going to the library



06

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07The relationship with the user. Communication and

participation.

07 The relashionship with the user. Communication and participation

Communication with the user:

• Newsletter “mesbiblioteques.com- llegir surt a compte” from each of the libraries

Dissemination of activitiesFor cultural activities

• Barcelona Libraries WEB and of each of the libraries

• Barcelona Libraries pages in Facebook

• Dissemination of the cultural programme (printed)


Participation mechanisms:

• Public reading commission, city and districts Sector Council of Culture /Cultural technical commission

• Suggestions and complainsMunicipal Iris System

• Councils of equipments (being implemented)


Intermunicipal comparison parameters:

• Boosting the improvement of services, using some established indicators and comparing with results from other cities

• 4 dimension indicators: Strategic, economic, organizational values and the user dimension

• Barcelona, by districts (2007-2008)

• Political implication

07 The relashionship with the user. Communciation and participation

Tibidabo:

Comparative report of various indicators between different european cities

On-line version: http://tibidabo-project.gesem.net/

08Future prospects and cooperation projects

08 La proyección y los proyectos de cooperación

• Barcelona Libraries has representatives in the Public Library Section and the Metropolitan Libraries of IFLA

• Each year Barcelona Libraries welcomes professionals visitors: politicians, cultural agents, librarians, architects…

• Barcelona Libraries participates in the call for

cooperation projects of the Barcelona City Hall, with

support for related projects in the library field.

09The Government and the Barcelona Libraries management

• Barcelona Libraries is an institution managed by a Consortium, formed by the Barcelona City Hall and Barcelona Provincial Council.

• The City Hall, through the districts and with the technical

support of Barcelona Libraries , conducts the investment of

the new facilities and manages the maintenance of the

network buildings

…

09 The government and the Barcelona Libraries management

…• The districts also assume, with the Barcelona Librariescollaboration, the programming and the cooperation projects of the libraries in their territory

• Barcelona Libraries is part of the Local Libraries Network and receives common services in the network from the Barcelona Provincial Council.

09 The government and the Barcelona Libraries management

09

Total expenseby institutions

2009

*Own income CBB

The investment in equipment in 2009

has received a contribution from the

Generalitat de Catalunya of 456,005 €.

The government and the Barcelona Libraries management

9,679,364 €

176,160 €*

22,691,668 €

09

Current expenditure distribution by institutions 2009


2009

13,381,456.23 €

10,081,940.27 €

23,854,441 €

20082002

Barcelona Provincial Council9,626,172 € (40.35%)

Barcelona City Hall14,228,269 € (59.65%)

21,516,629 €

2004

09

Current expenditure distribution by concepts2009


13,381,456.23 €

10,081,940.27 €

20042002 2009

23,854,441 €

2008

21,516,629 €

1.84% Dissemination 438,733 €

58.07% Staff 13,851,955 €

3.89% Activities 927,727 €

19.22% Operation 4,585,835 €

16.98% Documents 4,050,190 €

10New challenges

• Formulate new directions for the Barcelona LibrariesNetwork for the next 10 years

• Articulate the role of the future BPE as the central library of the city

• Maintaining the necessary complementarity between

the central formulation of the service and the

presence around the territory

10 New challenges

• Locate the public library in the digital society environment

• Strengthen the role of the library in the learning processes in the course of life

• Expand penetration levels of the library in the diverse group of citizens

10 New challenges

Access to culture and knowledge is the central objective

of the Public Library

In the new context of digital society, the library works

and offers its services in the fields of information,

education and culture, in a double dimension: on site

and digital

www.bcn.cat/bibloteques

[email protected]

http://www.bcn.cat/bibloteques

http://www.bcn.cat/bibloteques