GANDHINAGAR INSTITUTE OF

TECHNOLOGY

ACTIVE LEARNING ASSIGNMENTON

“Basic Concept Of ISO 9000 & 14000”INDUSTRIAL ENGINEERING[2161907]

MECHANICAL 6 (D3)

PREPARED BY:- UPADHYAY AYUSH

(150123119053)

GUIDED BY:- Prof. VIPAL PANCHAL

ISO 9000Series of standards, developed and published by the

International Organization for Standardization (ISO)

Define, as establish, and maintain an effective quality assurance system for manufacturing and service industries.

ISO 9000 series Quality Management PrinciplesIt based on seven quality management

principles

QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management

Principle 1 – Customer focus Organizations depend on their

customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2 – Leadership Leaders establish unity of

purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.

Principle 3 – Engagement of people People at all levels are the

essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 – Process approach A desired result is achieved

more efficiently when activities and related resources are managed as a process.

Principle 5 – Improvement Improvement of the

organization's overall performance should be a permanent objective of the organization.

Principle 6 – Evidence-based decision making

Effective decisions are based on the analysis of data and information.

Principle 7 – Relationship management

An organization and its external providers (suppliers, contractors, service providers) are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

The standards provide guidance.Tools to ensure products and services meet

customer’s requirements.Quality is consistently improved.

ISO 14000Environmental management Help organizations to work within

healthy environment

ISO 14000Help to meet the challenge of climate changeDevelop 570 international standards

Standards under ISO 14000 seriesISO 14001 Set criteria for EMSISO 14010 Standards about auditingISO 14020 Standards about environmental

labeling

Continue….ISO 14030 Standards on environmental

performance evaluationISO 14040 Standards on environmental life cycleassessment

Difference between ISO 9000 and 14000

ISO 9000 is an international standard for the development of quality management systems that any organization can adopt.

ISO 14000 is an international standard for environmental management systems that any organization can also adopt potentially

Cont…ISO 9000 purpose: to enable companies to

demonstrate that they are in a position to provide products or services that meet customer expectations and are focused on total customer satisfaction.

ISO 14000 serves as a tool for defining and implementing activities that meet environmental business concerns.

AdvantagesCreates a more efficient, effective operationIncreases customer satisfaction and

retentionReduces auditsEnhances marketingImproves employee motivation, awareness,

and morale.Promotes international tradeIncreases profitReduces waste and increases productivity

Common tool for standardizationEnables to meet the requirements of

an internationally uniform quality system.

Motivates the employees and develops pride in them for achieving excellence.