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An Environment for Learning
A place where people can share ideas and opinions; values diversity of people and beliefs;
invites people to work in the way they learn better;adapts each kind of intelligence;
uses a variety of approaches in order to adapt to all pupil.
Positive Environment?
Where?A Brazilian retail company with more than 5,000 employees throughout the country.
What?Training about products and services sold, especifications, which product fits better each kind of customer.
Who?Employees are very different in sociodemographic terms: • both genders, • 90% of them aged 20-40 years old (Generation Y and Z), 70% are aged 20-30• 20% are less than 1 year in the company (some of them already worked in retail and some
do not)• Single, married, divoced, with or without children• From all the regions in the country (we have very different cultures in each state)
How?...
Context
Planning must consider:
Since there are so many different situations (27 combinations), classes will be divided into groups according to the factors above.For this reason, before recruiting people for the training sessions, they will have to fill a survey in order to be categorized according to these factors.
Planning
Learning style
Life context (Family
Scenario)
Academic Level
Goals of the
student
• Visual • Tactile• Hearing
• Civil status• Age• Children
• High School• Undergraduate• Time in the
company (experience in the role)
• Keep selling• Sales Manager• Graduating/ Find
another position
Physical conditions must be cared about, but much more than
light, temperature and sound, we will use: Experiencing the behavior needed
Diagrams for explaining what we say
Multimedia material, such as pictures and videos
Discussions about best and worst practices, daily situations,
etc.
In order to make students more involved, it will also be asked
for them to produce and present something.
Positive Environment
Teacher-centered (much content, little time)
Lecture style
Telling them how to do
No feedback
More student-centered (checking understanding)
Diverse styles (discussions, diagrams, interactions, videos, etc.)
Asking how they doAsk others if they agree, if they do
the same, what could be done differently
Providing feedback
How it has always been How it will be
