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In 2009/2010, the Biodiversity Heritage Library and BHL-Europe requested user feedback with a targeted and fairly complex user survey. Changes to the BHL interface and features were made based on the results of these surveys. Since 2011, BHL staff have interviewed 32 users and published these interviews on the BHL blog. Who has been interviewed? What do they like and what would they like to see change? What issues have been addressed by interface and backend changes? Are there common themes presented by the users and have these themes changed since 2009? I will summarize and sort user comments. Feedback is always welcome through the feedback link (http://www.biodiversitylibrary.org/contact) at (http://www.biodiversitylibrary.org/). What should we be aiming for next? We are asking you for your thoughts now and would welcome ideas on other ways gather your suggestions. One potentially new direction is to move from being a trusted, bounded resource to a comprehensive resource providing external links to other biodiversity information providers and external links to citations with no full text. Please phrase your question in the form of feedback….
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Please Phrase your Question in the Form of Feedback….
Connie Rinaldo
How do we get Feedback?
• Forms on the BHL site• User Survey (2010)• User interviews (blog)• UI usability study• Tell us how best to reach YOU
User Feedback is CriticalGeneral feedback form Scan request form
http://biodiversitylibrary.org/contact
We Love Positive Feedback…
• “BHL came to the rescue … (at the time of) Hurricane Sandy. Thanks to the online resources available through BHL I was able to source most of the key works I needed, with their supporting bibliographic information."
• “I would like thank you all very much for invaluable work and support you do. I just got a pdf-file from more than century old (1893) journal paper (regional naturalist society paper, published in Finland), to get copy I should take 500 mile drive to our university library. Now I am got it fastly in high-quality pdf-copy. Cordial thanks and all success in continuing your highly valuable mission.” [conservation biologist from Estonia]
• “Your library makes it possible for me to continue working with plants in a meaningful and scientific manner.”
…But NEED & Respond to Critical Feedback!
• improve search• fill gaps• article indexing• print/download one page at a time without
having to generate pdf• “Meh” (early quote)
User Interviews
• Blog posts “BHL & Our Users” (2011-2013): http://blog.biodiversitylibrary.org/– 23 scientists– 6 librarians– 4 Historians of Science– 3 amateur naturalists– 1 Information Technologist
What do Users Want?• Scan more
– fill gaps – post-1923
• Search– full-text– article– Image
• Link BHL content to appropriate databases• Better OCR & easier access• BHL for the unconnected• Sign in for single user session/share results• Improve metadata
– detail – authority files
What do Users Love?
• It’s FREE• 24/7, global access to the old & rare taxonomic
literature (species descriptions)– Democratizes access to literature– Taxonomic search
• Saves time & money (travel, research time)• Downloads: High resolution & PDF• User-friendly• Fixed web address for titles
Full-text Repository or Comprehensive Source?
• Links to other full-text databases• Open Access• Pay-wall
• Show citation-only information
QUESTIONS?
Visit the feedback form oftenhttp://www.biodiversitylibrary.org/contact
And now, please form your questions in the form of feedback….
