Plans for 1/8/04 Review of editing exercise Chapter 1: Bus. Communication,

Management & Success Chapter 2: Building Goodwill Chapter 3: as much as possible

Housekeeping

Questions on memo assignment or other issues?

Seating chart

Number of errors on editing ex.

0

1

2

3

4

5

6

7

6 to 9 10 to 12 13 to 15 16 to 18 19 to 21 22 ormore

6 - 9

What do employers want?

- communication skills- interpersonal skills- computer skills- leadership skills- teamwork skills, and- personal accountability.

Source: "Recruiting Trends," Career Services and Placement, Michigan State University

Which errors “grate”?

Error Analysis Scale

G ross E rro rs E rro rs P icky E rro rs

Gardner’s Eight Human Intelligences Linguistic…communicate effectively through

language Logical…use and appreciate abstract

relationships Musical…create & understand meanings of

sound Spatial…perceive images, transform them, art Kinesthetic…use parts of body skillfully Intrapersonal…accurate mental models of self Interpersonal…recognize feelings & intentions Naturalist…connected to environment

Campbell’s Theory of Communication

Great ideas will be discounted because of poor writing

Great ideas that are near the target. Slight errors still hurt!

Eureka! You’ve hit the target!

Decent ideas will be confusing because of poor writing

Decent ideas will be somewhat understood

Well worded but ideas aren’t quite on target!

Junk is Junk! Reputation hurt for the long-term

Junk will be partially understood

Well-worded junk

G

Ability to encode & edit ideas effectively (write)

IDEAS

Other factor of Campbell’s theory that are

important to communication success:

Timing of message

Design/graphics impact

Reputation…until that reputation is tarnished…

First graphics project Letterhead for projects Business card content

Consider:Plan to integrate typeface into resume, application letter,

webpage, possibly PowerPointsPrinting costs of color for print versionsReadability of unusual typefaces or vertical contentWeb URL will be :

http://www.wartburg.edu/business/webs/lastnamefirstinitialEx: http://www.wartburg.edu/business/webs/watersg

Alumni Insight on How to Get Ahead

To answer the final question of how to migrate from IT (or where you start) to management, what I can offer you is how I am attempting to do this.  My first year, I delivered all projects I was assigned ahead of time and kept my attitude positive (in a corporate environment there will always be those who find everything negative) while seeking every opportunity for training and classes that I could.  My second year I became the project lead for several key projects for the application that I support.  I was then promoted to Lead titled position.  The past year I have been leading several tier 1 projects (revenue or cost savings > $1 million) that are very visible throughout the company.  I have been working with officers throughout the company on these projects and have built a respected relationship with them.  I have now started taking courses through the University of Iowa Evening MBA program in hopes of giving myself an additional opportunity to learn additional skills as well as have a potential advantage over competitors for positions.  The key to remember is that the experience and skill sets are what will help you to move into management.  The primary skill set will be how well you handle conflict and the respect you have received from your colleagues.

Basic Communication Theory

Com m unication Theory

Id ea E n cod ed b y S en d erO ra l o r W ritten W ord s

B od y L an g u ag e

C h an n e l C h osen A ffec tedb y N o ise & D is tan ce

*P h ys ica l*E m otion a l

R ece ive r D ecod es M essag e& S ta rts F eed b ack P rocess

C on text A ffec ts C om m u n ica tion P rocess

Feedback

Flows of Com m unication W ith Organization

E n try-leve l

M id d le M an ag erS om e p ow er

E n try-leve l E n try-leve l E n try-leve l

M id d le M an ag erC oord in a to r

E n try-leve l

M id d le M an ag erG atekeep er

Top M an ag em en tP ow er

Real Flows of Communication

PartnerA

Customer A

SupplierA

YouPartner

B

n

PartnerC

SupplierB

Customer B

The corporation

Customers Clients

Stockholders Investors Lenders

Subsidiaries

Suppliers Vendors

Legislators Government agencies, regulators, offices

The media

Foreign governments and offices

The courtsSpecial interest groups

The general public Potential employees Potential customers Potential stockholders

Professional services (auditors, legal, etc.)

Unions

Johari Window: inter & intra com.

Known to Self Unknown to Self

Known to Others

Unknown to others

Maslow’s Hierarchy

W hat is the Purpose of Your M essage?

In fo rm---

G ood N ew sR ep orts

P ersu ad eN eg . N ew s

S a les M essag esP rop osa ls

G ood w ill---

Th an k you sE n te rta in m en t

O n e o r M an y P u rp oses o f M essag e

What are standards for a successful message?

Clear Complete Correct Short enough to read

or listened to Maintains and builds

goodwill

Clear

What email problems do you encounter?

More email gripes Less than professional email names Improper urgency labels Two messages in one email (people don’t read

to the end or look for 2nd question) Huge legal waiver statements No paragraphing No subject line Attachments omitted or not referred to Response at end of previous message…

requiring scrolling

Appendix A:Letter Format

Block, modified & AMS style letters Punctuation: open or mixed Two-letter state abbreviations Order of letter components Use of headings All letters are single-spaced Use complimentary close unless AMS style Second-page headings

Appendix A: Memo Format

Headings order may vary depending upon template: To: From: Date: Subject:

Use 1 inch top margin and 2 blank lines above body; 1 inch side margins common

Single-space content with double space between paragraphs

Paragraph indentions not common

Chapter 2: Building goodwill

In small groups, make a list of the ways by which you could build goodwill:

with co-workerswith current clients/customerswith potential clients/customers

Chapter 2 Exercises:

2.2 Eliminating negative words & connotations

2.3 Passive tense to impersonalize messages

2.5 Identifying hidden negatives 2.6 Improving you-attitude & positive

tone 2.9 Eliminating biased language