Transformation

in practice:

Transitioning

LTU to the cloud

Peter Nikoletatos,

Executive Director and CIO

AFR Higher Education Agenda

– Nov 16

La Trobe University– Be the Difference

LTU Future Ready Strategic Pillars Brilliant Basics

Graduate Employability

Enhanced Student Experience

Excellence in Research

External Factors Competition

Higher Education Reform

Digital Disruption

Industry Partnerships

Higher Education andTechnological Convergence

Telephone

World Wide Web

Printing PressMetaphysical University

Research University

Ecological University

Personal ComputerEntrepreneurial University

The role of qualifications is changing

Technological change

Qualification

shelf life

Employment

Formal Qualifications

Technology Relevant Skills and Training

University 4.0

Customised on-demand educator

Trusted certifier

Physical site for collaboration

Trusted

Traditional Degrees

Credentials

Short cycle qualifications

Blended

Online

On campus

Realising potential

Adapting to disruption

Seizing opportunity

Researchers

Industry

Innovators

University4.0

Technology relevant skills mismatch

Top Skills – Tech Demand Index

Machine Learning

Algorithm

Software Revision Control System

Cloud and Distributed Computing

Software Modelling and Process Design

Architecture and Development Framework

Perl/Ruby/Python

Storage System and Management

Scripting Languages

Salesforce.com Development

Stand Out Marketing Skills

Data Presentation

Business Intelligence

Marketing Campaign Management

IBM Mainframe and Systems

Relationship Marketing

Marketing Demand Generation

Compliance and Employment Law

HR Benefits and Compensation

Military

Brand Strategy and Management

4%

of university alumni list these skills on their profile

9%

of university alumni list these skills on their profile

SKILLSare in more demand than degrees

SKILLS

SKILLSare in more demand than degrees

SKILLS

ICT Strategy based on creating time

Student First

Provide integrated systems

to support student

experience for e.g. Student

portal

Social Media Monitoring and

Engagement Tool delivery

Accelerated connectedness

Mobile First

Research

Create time through

simplification of business

processes

Enable trust for researchers

to manage their own

environment

Leverage collaborative

solutions

Digital Research enabled

Digital Future

Support T&L digital strategy

through administrative and

research projects

Support student success

strategies

Shift focus from

implementation of IT to

application of IT

Be bold, fail fast

Cloud

Cloud Only

Delivery of meaningful

information and decision

support tools to the end user

Managed services

Enable and support staff &

students to BYOD

Tectonic shift

Exostructure

BRILLIANT BASICS

Collaborating with Colleges and

administrative leadership to understand

and support innovations and changes in

education and to optimize the use of

technology in teaching and learning,

research, and streamlining

administrative end to end processes.

Integrated enterprise applications and

services that deliver systems, services,

processes, and analytics that are

scalable and aligned with institutional

business priorities.

MAKING INFORMATION VISIBLEIncluding self help, software and

services, eResearch services, request

status, project stages, workflow,

roadmaps, and architectures.

Management of institutional data

through data standards, integration,

protection, and governance including

effective technologies for business

intelligence, reporting, and analytics

that end users can access easily.

CONNECTIVITY

Seamless connectivity of locations

onsite and many offsite locations

regularly used by students, to empower

learning and teaching at key sites.

EMBRACING THE CLOUD

Adopting Cloud services means greater

agility and scalability. Resources used

to maintain infrastructure will be used

instead to add greater value to La

Trobe.

You’ll be able to access most La Trobe

licensed software from any device,

anywhere with your university login

ENGAGING STUDENTS & TEACHERS

Through partnerships, improved multi

channel communications, listening and

responding, technical advice and

consultation, and solution design.

Ensuring that staff and students are

informed about and have the skills to

make the most effective use of new IT

services, technologies, and

applications.

INTEGRATION

Integrated enterprise applications and

services that deliver systems, services,

processes, and analytics that are

scalable and aligned with institutional

business priorities. Implementing

Enterprise IT architectures that ensure

end of end data flows are streamlined

and de-duplicated

EMPOWERING RESEARCHERS

Support the Research Excellence

agenda through leveraging effective

scalable solutions to improve

collaboration, high performance

computational and storage and

leveraging sector wide scalable

research platforms and curated data

sets of national significance.

CYBERSECURITY

A holistic, agile approach to information

security that creates a secure network

that reduces institutional exposure to

cybersecurity threats.

ICT Planning Principles

Investment in disruptive service delivery

Enterprise systems for reliable, real-time data

Single sources of truth for data governance

Engagement with vested parties for future needs

Shift from implementation of IT to the application

of IT

Strategy determines Structure

Influence scales, Control does not

PROJECTPHOENIX

Why Project Phoenix

01 02

04 05

07 08

03

06

09

Lagged behind other Universities who Student Management Systems

Same technology stack and support model from 2007

Initial steps under the Funding Future Ready program

Opportunities remain available to La Trobe without the need for big system replacements

La Trobe’s relationship

with TechnologyOne

Current arrangements for support just “ keeping the lights on”

Capacity constraint is holding back improvements to service

Needed to be reimagine services for contemporary demands, competitive pressures and student expectations

Cannot stand still while the world moves on

The Program

First in the southern hemisphere –

Student Management in the Cloud

Mobile self-service across the board, linked to automated workflows and integration

with other systems

Deploy new software modules and retire stand-alone systems

Review and reform every major area of administrative services to students, streamlining processes, service models and policy

Obsessively improve the user experience

Partner with TechnologyOne, and through them, their AWS cloud model to outsource the hosting and management of the La Trobe Student Management platform

THE

BENEFITS

Better digital services to students

Freeing our staff from “keeping the lights on”

A true SaaS provides support scaling up while holding costs down

Deduplication of satellite systems, streamlined process, enabling student self-service, improving system integration and digital automation

Easier, simpler, faster services promote improved conversion of

offers to enrolments and retention of students once enrolled

Remediates current exposure to system failure at peak academic

times

True strategic partnerships get us out of non-core activities

Interfaces to other enterprise systems (access control, LMS, library, finance, etc

SIS (TechnologyOne

Student Management)

CRM / Knowledge

Base(RightNow)

POS (queuing, telephony, signage,

etc)

Admissions (ISIS)

Cla

ss R

eg

istr

ati

on

(A

llo

ca

te+

)

Admission (CAMS)

Sch

ola

rsh

ips

(File

ma

ke

rD

B)

Curriculum Management (CIMS)

Timetable(Syllabus+)

Student Loans

(SLIMS)

Current students (website)

Future students (website)

Interfaces to other enterprise systems (access control, LMS, library, finance, etc

Current students (website)

Future students (website)

System Footprint before and after

Current State Proposed State

User navigation and user experience simplified. Six systems and interfaces decommissioned as their functions are rolled into SIS. New functions offered online to students and staff.

SIS with 8 additional

modules(TechnologyOne Student

Management)

mobile / wearable / portal…(and whatever comes next)

CRM / Knowledge

Base (RightNow)

POS (queuing, telephony, signage,

etc)

Timetable(Syllabus+)

Our journey to the cloud and beyond

2nd Level

systemsService

ManagementTeaching & Learning

ToolsStudent

Management

Implementation

ServicesDesktop

ManagementEnterprise Network and

Communications ConvergenceHigh Performance

Computing

HR, FinanceBusiness Objects

Student RelationshipManagementStudent Management

Collaborative

Enterprise

Core Systems

Summary

Invest in mutually beneficial strategic

partnerships

Invest in educating/training staff for the future

Currently in a tectonic shift, this is the new

normal

Shift from implementation of IT to the

application of IT

Influence scales - control does not

Your influence is measured by the extent to

which the business seeks out your advice

before making a decision

The future happens only one day at a time

TH

AN

K Y

OU Peter Nikoletatos

Executive Director and Chief Information Officer@pnikoletatos