Iris BuunkPhD StudentCentre for Social Informatics School of ComputingInstitute for Informatics and Digital Innovation

EASIER, BETTER, FASTER?How social media facilitate tacit knowledge sharing practices between employees within the public sector.

Tacit knowledge

Knowledge sharingSocia

l

media

Public sector

?

'We know more than we can tell.'

Michel Polanyi(1891-1976)

Slide 7

Ideas, trips, experiences, know-how, lessons learned, best practices,feelings, intuition, values

Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)

The SECI model. Nonaka (1995)

What if…?

Knowledge silos

The information, pictures, situations depicted in this presentation are fictitious. Any similarity to actual persons, living or dead, or to actual organisations, is purely coincidental.

How to share tacit knowledge?

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Communities of Practice Informal talks

Video conferencingStory telling…

Tacit knowledge sharing online

Why social media?

Social media enable social interactions between people wherever they are located.

There is a lack of evidence on how well they facilitate the sharing of tacit knowledge.

Why is it important?

Enhance working practices

Enable collective intelligence

Facilitate problems solving

Contribute to the organisational

learning process

The future…?

Image sources• Nonaka: https://www.mitsui.com/jp/en/company/outline/officer/1209391_7041.html• Hopper: http://imgur.com/986rUkr • Silos: https://commons.wikimedia.org/wiki/File:Ralls_Texas_Grain_Silos_2010.jpg• Stormtroopers: http://megacpstorm.blogspot.co.uk/• Discussion: https://nfcgroup.com.au/consulting/• Network:

https://freerangestock.com/photos/39847/the-social-network--people-networking-and-creating-bonds-conta.html • Video conferencing: https://www.flickr.com/photos/gperspective/8540228058• Online communication:

https://elearningindustry.com/wp-content/uploads/2014/09/Learning-talking-in-a-group-with-other-people.jpg • Social media: http://www.imagenslivres.com/redes-sociais-ligadas-por-malha-de-triangulos • Measuring invisible: http://www.oecdbetterlifeindex.org/media/bli/images/ArtInvisible.jpg• Survey: https://commons.wikimedia.org/wiki/File:Online_Survey_Icon_or_logo.svg • Micro: http://www.ikmultimedia.com/products/irigmic • Mobile phone: http://www.istockphoto.com/vector/vector-concept-of-world-global-communication-with-long-distance-

gm506209401-44978740 • Matrix: https://www.youtube.com/watch?v=OBxMsUxXcXU