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Out of Network: How to Reach Library Patrons Who Don't Use Social Media
Webtreats, Flickr.com, CC-BY
Ellen Gustafson
Amber Gray
Grace Allbaugh
you can download today's slides at [Ellen will upload to SlideShare and post link]
Please use your *magic wand* to select the social media site
you use the most.
other
none
social media icons from
Somacro, veodesign.com
, CC-BY-SA
67% of internet users are also users of social networking sites
According to the Pew Internet Study on Social Networking...
Thus, 33% of online adults
do not use social media
How do we serve users who want to be
part of the library communitywithout
joining social media sites?
Why don't people use social media sites?
"She's M
y Diam
ond," Thomas H
awk, Flickr.com
, CC
-BY
-NC
Why don't people use social media sites?
they don't know how
they don't want to
... but don't assume you can tell the difference between these two groups!
Why don't people use social media sites?
they don't know how
● They were never exposed to information about how social media works.
● They don't know why one might want to use them.
● They are embarrassed to ask about something it seems everyone knows.
Why don't people use social media sites?
they don't want to
● They are concerned about their privacy.
● They want to maintain their connections offline.
● They do not want to be part of a global popularity contest.
"Left Out," charamelody, Flickr.com, CC-BY-NC
What Can Libraries Do to Help?
"The Kids Are Ready for the Puppet Show to Begin," plymouthdistrictlibrary, Flickr, CC BY-NC 2.0
Too often, people who explain that they do not use social media are pushed into it or pushed toward "getting over" their reluctance.
Respect people's decisions
Listen to what the patron is telling you. Respect people's decisions not to use these sites and proceed from that point.
Respect people's decisions
"Chat," plymouthdistrictlibrary, Flickr, CC BY-NC 2.0
Do not try to change their minds. Remember, it is our job to "distinguish between our personal convictions and professional duties" (ALA Code of Ethics, article VI).
Respect people's decisions
Not being a social media user does not mean that a person is incapable of using a computer or the internet.
Respect people's decisions
Not being a social media user also does not mean the person is stupid. Respect the user and "provide courteous responses to all requests" (ALA Code of Ethics, article I).
Respect people's decisions
● Social media are useful tools and can definitely be avenues to promote library events and services.
● All we're saying is, don't rely solely on them.
Disclaimer: Social media are great!
"Computer", plymouthdistrictlibrary, Flickr, CC BY-NC 2.0
● What is the audience you are trying to reach with your promotion?
● For some audiences, social media will be the right forum. For others, it won't be.
Think about your audience
We want to "provide the highest level of services to all library users" (ALA Code of Ethics, article 1), no matter what tools we use to reach them.
Think about your audience
"Pippin Puppets at the Library! Meet 'the Headmaster'," plymouthdistrictlibrary, Flickr, CC BY-NC 2.0
If you are only promoting your library through social media, you're not reaching patrons who don't use them.
Don't promote your library only through social media
In addition, children under the age of 13 are technically not permitted to have accounts on social media sites, so you aren't reaching them either.
Don't promote your library only through social media
"Smiling little readers!," plymouthdistrictlibrary, Flickr, CC BY-NC 2.0
Have your own website that doesn't require/use a login through a different social media site.
Alternative methods of library program promotion
Images come from AADL website. 4/14/2013
A good example: Ann Arbor District Library's website: aadl.org ● Prominently features events on front page of website● Includes links to events, organized by library branch, age
group, event category and library series
Post promotional materials in pertinent places within the library space.● Put information about
children's programming in the children's room
● Post Upcoming Events in the front of the library
Alternative methods of library program promotion
http://www.flickr.com/photos/dreamsjung/3923524134/lightbox/
http://commblog.lib.umich.edu/2011/02/23/is-that-the-library-in-your-pocket/
A good example of well placed promotional material: University of Michigan Library's, "Is that
the library in your pocket?" campaign
Alternative online presence: listservs or email chains rather than social media networks perhaps. This makes it more personal and they are more in control.
Alternative methods of library program promotion
aadl.org 4/14/2013
AADL as an example:● The staff posts events in a blog attached to the
AADL website. This way, patrons can set up their own RSS feed and get alerts
● This is a compromise for people who have an online presence, but choose to avoid social media sites
Do not be afraid to promote outside the library. Sometimes traditional methods of promotion still work best.
○ Work with local newspapers print or online
○ Put up flyers in public areas like coffee shops
○ Collaborate with other organizations ○ Word of mouth always works. Talk to
library patrons
Alternative methods of library program promotion
geekthelibrary.org
Geek The Library Campaign
● Letters/Cooperation with Popular Company/Coupons ○ Hogan, Jan. "Library promotion aimed at kids," Las Vegas Review 25 October 2010. http:
//search.proquest.com.proxy.lib.umich.edu/docview/260147164?accountid=14667. ● Fortune Cookies at University Events (second half of the article)
○ Jennings, Eric and Kathryn Tvaruzka. "Quick and Dirty Library Promotions that really Work." Journal of Library Innovation 1, no. 2 (2010): 6-14. http://search.proquest.com.proxy.lib.umich.edu/docview/865644166?accountid=14667.
● Billboards and Posters in Public Spaces○ Bizzle, Benjamin, "A Philosophy of Bold Promotion in Arkansas." Information Today, Inc.
2012. http://www.infotoday.com/mls/sep12/Bizzle--How-To--A-Philosophy-of-Bold-Promotion-in-Arkansas.shtml
● Radio Interviews/advertising○ Humphrey, Megan, "New Radio Campaign Bridges 'Opportunity Gap' for Latinos by
Promoting Library Use." American Library Association. 2008. http://www.ala.org/news/news/pressreleases2008/october2008/campaignunivision
● A General List of Examples (some need small adaptations):○ http://www.lrs.org/documents/field_stats/promoting_library_sponsored_events.pdf○ http://www.ala.org/alsc/issuesadv/kidscampaign/signup
Examples of Programming Without Social Media
● Pew Study - Demographics of Social Media Users○ http://pewinternet.org/~/media/Files/Reports/2013/PIP_SocialMediaUsers.pdf
● ALA Code of Ethics○ http://www.ala.org/advocacy/proethics/codeofethics/codeethics
Sources Cited
Additional Resources● Whose Space? Differences Among Users and Non-Users of Social Network Sites
○ https://umdrive.memphis.edu/cbrown14/public/Social%20Media/Hargittai%202007.pdf
● On Social Media and Children Under 13.○ http://www.thedigitalshift.com/2012/11/social-media/kids-online-report-young-
childrens-social-networking-habits-harder-to-track-than-teens/● The World Would Be Better Off Without Social Networking
○ http://othstoday.com/the-world-would-be-better-off-without-social-networks/● The Impact of Social Media on Children, Adolescents and Families
○ http://pediatrics.aappublications.org.proxy.lib.umich.edu/content/127/4/800● Geek the Library Promotional Campaign
○ www.geekthelibrary.org
Questions?
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