Upload
hobsons-ems
View
458
Download
1
Embed Size (px)
Citation preview
Nuts and Bolts: BUILDING A RETENTION PLAN FOR ADULT LEARNERS
2
INTRODUCTIONS
Catherine HerzogAccount Executive Hobsons EMS
Megan DeLongDirector of Enrollment Management ServicesMercer University
3
Historical Data
Building The Plan
Questions
Building The Task Force
Managing The Task Force
About Mercer
Goals & Assessment
WELCOME
4
ABOUT MERCER
5
ABOUT MERCER
Mercer University’s mission: To Teach, To Learn, To Create, To Discover, To Inspire, To Empower, & To Serve
6
ABOUT MERCER
12 SCHOOLS & COLLEGES
8 LOCATIONS STATEWIDE
8,557 FALL 2014 ENROLLMENT
7
ABOUT MERCER
THEDUKEEFFECT
8
ABOUT MERCER
WHO WE ARE: THE COLLEGES
• Penfield College of Mercer
University
• Tift College of Education
• Stetson School of Business
Economics
WHO WE ARE:ADULT LEARNERS
• Graduate/Professional: 1,602
• Undergraduate: 1,527
• Total: 3,129
Percent of MU: 37%
9
BUILDING THETASK FORCE
10
BUILDING THE TASK FORCE
CHOOSING THE DEPARTMENTS• Academic Units
• Admissions
• Operations
• Retention
• Support Services
• Financial Planning
CHOOSING THE REPRESENTATIVES
Remember:
Leaders are not always titled
as leaders!
11
HISTORICAL DATA
12
HISTORICAL DATA
5 YEAR RESEARCHDATA SET
• Completion Rate
- Did they graduate?
• Graduation Rates by Transfer
Credit
• Cohort Progress
SCRUBBING YOUR DATA
• Outliers- Transients
- Certificate-Only
- Non-Degree
• Sub Populations
- First-time, Full-time
13
BUILDING THE PLAN
14
BUILDING THE PLAN
• Signature Issues
• Proactive Strategies
• Implementation Timeline
• Implementation Task List
THE PARTS
15
SIGNATURE ISSUES
• Misadvising or lack of advising
• Degree progress planning unavailable
• Difficulty registering for courses
Advising Issues
• Course withdrawal charges
• Accurate & proactive financial forecasting
• Lack of scholarship programs
Financial Issues
16
PROACTIVE STRATEGIES
• Admissions Priority Deadline Program
• First Day Check List
• First-Time/Part-Time Standards & Procedures
• Orientation Videos
• First Year Student Advising Pilot Program
• Student Support Services Internal Marketing Campaign
17
REACTIVE STRATEGIES
• Early Alert Program & Software Implementation
• Exit Surveys
• Withdrawal Communication Plan
• Financial Assistance Application
• Recruit-back Communication Plan
• Social & Cultural Enhancements
18
MANAGING THETASK FORCE
19
MANAGING THE TASK FORCE
IMPLEMENTATION TIMELINE
• Quick Wins
• 0-3 months
• Short Term Goals
• 3-6 month
• Long Term Goals
• 6-12+ months
IMPLEMENTATION TASK LIST
• Broad Narrow
• DELEGATE. PERIOD.
• Task Management
• Regular meetings,
check points, & due
dates
20
GOALS & ASSESSMENT
21
GOALS & ASSESSMENT
METRICS
• Cohort Progress
• Graduation Rates by
Transfer Credit
• Recruit-back Goals
ANECDOTAL
• Student & Faculty
Satisfaction Surveys
• Student & Faculty Focus
Groups
• New Student Calls
22
Questions ?
23
Thank You