Developing Talent for Hotelsin association withNewcastle College

Welcome to Hospitality

Program

Academy

Hospitality Talent

Program

Hospitality Foundation Degree Program

• 4 week training programme

• Personal skills; mainly F&B training

• 19+ career changer; retraining; unemployed

• Low skilled; reactive; entry level; taster

• Seasonal staff; event support; busy periods

• Create a pool of staff/labour for NEHA to “fish in”

• Access via the College who will manage data

• 3 weeks in College classroom (with hotel visits)

• 1 week placement in appropriate work dept

• Hotel – support a visit; work shadow; work placement; interview

• Some will get a job; some refer back to JCP; some continue training

Sector Based Work AcademyProduct 1

• Customer service in hospitality

• Serving food and drink

• Food safety in catering

• Valuing equality and diversity

• Qualification awards - a series of practical certificates

• Demand stimulated by “Awareness Days”

• Supported by Jurys, County Thistle, Copthorne, Crowne Plaza

Sector Based Work AcademyCourse Content

• FE solution

• 16 to 18 yrs

• Level 2 or 3 (Level 2 are “D” grades; Level 3 are “C” grades)

• Minimum 4 GCSE’s – alternative to A levels

• NEHA branded

• 600 hours – all depts

• Course Sept to March then industry 3 months

• Promoted in schools

• More college, less hotels – begin when more confident

• Still do hotel masterclasses + work shadowing + visits

• Start Sept 2015 – for future supervisors/rising talent

• Qualification is City & Guilds Level 2 Diploma in Contemporary Hospitality

Hospitality Talent ProgrammeProduct 2

• HE solution - Foundation Degree

• Awarding body is College and NEHA

• Full time 2 year course; A level background; high level individual

• Application through UCAS

• Start Sept 2015

• Year 1 practical; Year 2 strategic

• Option for “enrichment/enhancement add ons” – spa, tourism, patisserie etc

• One off modules for existing staff in hotels

• 6 month placement in hotel depts in one or more hotels

Foundation Degree in Hospitality

Product 3

Aptitude

Written (Brand) Quality Standards to deliver a level of service

Attitude

How people interact with guests

Welcome to Hospitality Program

Hospitality Talent Program

Hospitality Foundation Degree Program

The Hotel Pathway

Jobs in Hotels

Hospitality on the Big Screen

Hospitality People