NCCC’s Quality Review Project: A recipe for success

Lisa Dubuc| Coordinator of Electronic Learningdubuc@niagaracc.suny.eduSUNY –Niagara County Community College, Sanborn, NYwww.niagaracc.suny.edu@ldubuc

About ME

Coordinator of eLearning/Instructional Designer for 14 years

Teaching undergraduate/graduate online and blended for 12 years

Quality Matters Reviewer Co-created over 150 online/blended courses SUNY Chancellors Award for excellence Open SUNY Center for Online Teaching Excellence

(COTE) Expert Instructional Designer Fellow Open SUNY COTE Community Experts Group SUNY Directors of Online Distance Learning

(DOODLE)-Vice Chair SUNY FACT2 Advisory Board Member for

Community Colleges

ncccelearning.com

About SUNY& NCCC

• 64 Campuses • 427,000 students• University

Centers• University

Colleges• Technology

Colleges• Community

Colleges

NCCC• FTE 5000

Presentation Topics

Challenges with student success Online Student Risk Factors –community

college Success Initiatives Quality Review Project (QM & COI) Faculty Feedback Tools to support success (LMS Retention

Center, Softchalk, GoTo Meeting, Remind101, Camtasia Studio, Voicethread)

Future Plans NCCC Resources to Share

About eLearning@NCCC

NCCC has been online for 13 years: 6 online programs, 2 online

certifications, 180 online &

blended courses/semester.

Challenges with Student Success

NCCC Success Rates

Risk Factors for online success

Time of registration Poor advising Age Engagement and Course

Design Development Needs Gender Technical Factors/Business

Processes First-time e-Learning student Previous College Success- GPA Learning Styles

SUNY Directors of Distance Learning Environments

Student Success Approved Initiatives

1. Quality Review Project2. eLearning Student Support Specialist3. Call-em-all credits to contact students4. Creation of eLearning student success

orientation (Softchalk Lesson) 5. Purchase of Softchalk Licenses 6. LMS and technology workshops for

students ,7. NCCC Online Guide to Teaching Online

(Softchalk)8. Professional development opportunities.

Our Recipe for Quality Online Courses

Quality Matters Process

NCCC Quality Review Process

QM Process PLUS the COI Framework

Adaption of the Quality Review Project

NCCC Quality Review Project

. "Overview and Introduction to Course Overview and the Quality Matters Program." Quality Matters Program. N.p., 2011. Web. 16 Sep 2012. <www.qualitymatters.org>.

1. Faculty-Driven, Collegial course Design Review Process

2. Rubric Does NOT Evaluate the Faculty Member’s Content Expertise

3. Rubric is an Adapted Version of Quality Matters

4. Maintain and Enhance Course Quality 5. Commitment to Continuous

Improvement6. NOT part of the Faculty Evaluation

Process7. Completely Voluntary

Our Process

. "Overview and Introduction to Course Overview and the Quality Matters Program." Quality Matters Program. N.p., 2011. Web. 16 Sep 2012. <www.qualitymatters.org>.

http://ncccelearning.com/nccc-quality-review-project/

The Rubric –Eight Standards

. "Overview and Introduction to Course Overview and the Quality Matters Program." Quality Matters Program. N.p., 2011. Web. 16 Sep 2012. <www.qualitymatters.org>.

1. Course Overview and Introduction

2. Learning Objectives*3. Assessment and

Measurement*4. Instructional Materials*5. Learner Interaction and

Engagement*6. Course Technology*7. Learner Support8. Accessibility

Why Have Your Course Reviewed?

• Improve the design of your online courses as a way to increase student learning, success, and retention.

• Gain new ideas for structuring and teaching your course.

• Build a network with other online faculty.• Learn, grow, and excel at teaching eLearning

courses.• Receive recognition that your course was Peer

Reviewed — Quality Designed Assured Certificate.

• Show your commitment to continuous instructional improvement.

Findings

• Improvements in the design of the course

• Improvements in student engagement• Improvements in student successful

completion rates (S, C, or higher)• Faculty gain new ideas for structuring

and teaching online and hybrid courses• Build a network with other online faculty • Become better and more “visible” online

educators

Faculty Comments

Faculty Comments

Faculty Comments

I felt the experience was positive. I would tell a colleague that it was a very collegial process that helped me to rethink and refresh my course to improve student learning.Deborah Sorrentino, Professor Computer Information Systems

I found being a reviewer and having my course reviewed was a better combined experience than either would have been alone.Suzanne Buffamanti, Professor English

Tools to Support Quality Online Courses

Teaching Students with Softchalk

Instructors across campus use Softchalk to:

•Display lessons to their hybrid and online courses,

•Present content to their face-to-face courses.

•Support Faculty Development & Continuous Improvement

NCCC Easy Guide to Accessibility

Lesson – 21st Century skills and Information Fluency

Voicethread

http://voicethread.com/

Camtasia Studio Or Jing

Welcome, Course Overview, Learning Module Introductions

Remind 101

http://remind101.com

I tried the Remind 101 for the first time this semester for my online class. I have received far fewer emails and messages concerning missed assignments and quizzes than in past semesters. The service is very easy to use and I wanted to thank you for the tip.

By the way over the summer my chiropractor was using a text messaging service to remind clients of upcoming appointments. When I talked to the receptionist about how effective she thought it was, she indicated that there was a 40% reduction in missed appointments. Professor Mark Constantino

Future Plans

Place a logo for quality approved courses in our Banner SIS

Increase # of course reviews funded per year

Faculty show and share (blog post, tips of the week, short videos, f2f workshops and demonstrations)

Lisa Dubuc | Coordinator of Electronic Learningdubuc@niagaracc.suny.eduhttp://ncccelearning.comhttp://niagaracc.suny.edu

Resources:Quality Review Documentsncccelearning.comSoftchalk:www.softchalk.com Voicethread:http://voicethread.comRemind101www.remind101.comTechsmith (Jing & Camtasia)www.techsmith.comGoToMeetingwww.gotomeeting.com

NCCC Quality Review Project Materials:

Notes