NAACP Legal Redress Proposal to Improve the client intake ratio for resolved complaints by redirecting focus to enhancing student recruitment Delivered to Regional Davis Vice President of The NAACP St. Petersburg Branch April 2014 Eleanor Rogers/Legal Redress Volunteer Business Communication Polishing Your Professional Presence [email protected]
1. NAACP Legal Redress Proposal to Improve the client intake
ratio for resolved complaints by redirecting focus to enhancing
student recruitment Delivered to Regional Davis Vice President of
The NAACP St. Petersburg Branch April 2014 Eleanor Rogers/Legal
Redress Volunteer Business Communication Polishing Your
Professional Presence [email protected]
2. NAACP Overview How can we improve the NAACP volunteer
process to increase the resolution ratio? Areas of focus: Housing
Employment Legal Education Age Sex
3. NAACP St. Petersburg, Florida Branch 2014 High Timeline from
client complaint intake to Resolution Complaint Intake High to
Resolution
4. Key Factors Training - Support Staff - On Staff Lawyer What
Works What Can Be Improved? Stakeholders Process for logging and
processing complaints/concerns 1st/Main Audience (format) Clients -
Improving the Process to Recruit and Retain qualified volunteers to
address Complaints/Concerns -Surveys show more workshops &
community events 1. Empowers the community 2nd Audience 2. Betters
the community and increases safety for all residents Community
5. -Risks & +Benefits The process for recruiting and
training volunteers - enhanced and improved with Law
students-Trained volunteers-Support Staff-On Staff Lawyer + Clients
& Community Empowered Educated on important Topics Topics of
Concern Other key topics - Miss-representation - Law Suits +
Increased # of committed and trained volunteers High Recruitment
Complaint Processing Resolved complaint High Intake
6. Opportunity Success Factors Recruiting = dedicated
volunteers with time to commit To Provide Enhanced training =
Improving the Volunteers commitment Enhanced collaboration with
Colleges, the community, and the NAACP networking pro- actively
with all stakeholders
7. Analysis of Alternatives Legal Redress Civil Rights On-Staff
Lawyer Education Sex/AgeHousing Employment 2014 2015 2016
Anticipated Results Volunteer Analysis Enhanced Student Recruitment
Membership Drive Enhanced Student Recruitment & Membership
Drive Continue with current membership drives-Enhancing student
recruitment- Combination
8. Strategic Option Proposal to eliminate the low and high
peaks to retaining volunteers and to improve the resolution ratio.
Stetson Law students have worked with Legal Redress in the past
successfully. Re-establish that working relationship Train all
volunteers, including the Stetson Law students on the NAACP office
procedures to increase efficiency and retain qualified volunteers
Continue membership drives & enhance student recruitment
Provide Experienced Volunteers, Executive Board Members, and
On-Staff Lawyer to be readily available for support.
9. Final Recommendations/Call to Action Recruit additional
manpower needed to accomplish goals efficiently Enhance Training
& Legal Support=Retains committed volunteers All Stakeholders
Benefit High Compliant Ratio to Low Volunteer Ratio >>
Resolution Community Work Shops & Civil Rights Info sessions =
Empowered Enhanced Volunteer Training -Stetson Law Students
Recruited- Support staff-On Staff Lawyer = Higher Resolution
ratio
10. References Snyder, B. S. (2014). Business Communication
Polishing Your Professional Presence. Upper Saddle River: Pearson.
http://www.google.com/url?q=http%3A%2F%2Ffaculty.valenciacollege.edu%2Fegaythwaite%2Fdocuments%2FLO3_
Artifacts%2FProblemSolutionOutline_Illiteracy_Phillip%2520Baucom.pdf&sa=D&sntz=1&usg=AFQjCNEn78xlzovVEIWlXdNiP22zMWmv7g
Anderson, T. (2014, April). NAACP Legal Redress Volunteer. (E.
Rogers, Interviewer) Davis, R. (2014, April). NAACP Vice President.
(E. Rogers, Interviewer)