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How can healthcare organizations effectively use and manage services and the cloud? This presentation outlines: - Benefits you should expect; - Risks to manage; - Evaluating which managed services model fits best; - Common factors that lead to successful achievement of goals.
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© 2013 Velocity Technology Solutions, Inc.
EXPERIENCE. INNOVATION.
Important Considerations
Moving Healthcare Applications to the Cloud
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About The Speakers
Jim Archer Jim has many years of executive leadership experience in identifying technology and staffing solutions that run mission-critical applications for hospitals. He has assisted hospitals through a transformation process that aligns technology and application platforms with the hospital’s overall strategic plan. Brian Symonds Brian is a partner at TrustPoint Solutions, an advisory and consulting firm focused on the technology and operational needs of healthcare provider IT organizations. Over the last several years, Brian has led healthcare clients through major transformations relative to IT infrastructure and technology management as both consultant and interim CTO.
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First, a Level Set on Cloud
Cloud definitions vary. According to Gartner: “Cloud computing is a style of computing where scalable and elastic IT-related capabilities are provided ‘as a service’ to external customers using Internet Technologies.”
Service Based
Cloud Attributes
Internet Technologies
Metered by Use
Shared
Scalable & Elastic
Source: Gartner
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Private • Private: where
service access is limited or the customer has some control/ ownership of the service implementation, e.g., built by enterprise IT
• Virtual private: same as “private” but replace “enterprise IT” with “third-party provider”
Hybrid • Policy-based and
coordinated service provisioning, use and management across a mixture of internal and external cloud services.
Public • When the customer
does not see the implementation behind the boundary, and the provider doesn’t care who the customer is, you have a public cloud.
Cloud Models
Source: Gartner, including http://blogs.gartner.com/thomas_bittman/2010/05/18/clarifying-private-cloud-computing/
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Benefits of Cloud Computing in Healthcare
Growth no longer restricted by “physical” infrastructure
Decrease critical project timelines (e.g. EHR, ICD-10)
Scalability, add additional users and applications quickly
Greater control over costs: opex vs. capex
Minimize operational errors that impact system availability
Reduce resources needed for steady state operations
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Common Uses of Cloud in Healthcare
• Downtime recovery processes • Email • Medical image archiving • Medical record systems • Personal health records • Information sharing from outside sources (Medicare,
HIEs) • Enterprise content storage
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Risks to Manage When Moving to the Cloud
• Security
• Compliance (HIPAA)
• Management of users
• Deployment of infrastructure
• Level of management required
• Service levels
• Downtime recovery
• Appropriate application deployment
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Advice from Healthcare Companies Using Cloud: How to Evaluate Cloud Computing Solutions
Application expertise and support
Reliability, resiliency, future-proofing
Patient information security methods
HIPAA, regulatory compliance
Recovery downtime procedures
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• Turnover - high level resources
• Lack of back up and recovery procedures
• Imminent hardware and technical refreshes
• Mandate to reduce operating costs
Hospital Case Study: Problem/Challenge
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» Identified $825,000 in cost savings in the first year
» Reduction in Oracle licenses, maintenance, and no-cost version upgrades
» Approximately first year savings of $370,000 OPEX plus $250,000 CAPEX in savings from not having to do a hardware refresh
» Ongoing net savings after first year realized at $450,000
Results
✚
✚
✚
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Velocity’s Approach to Ensuring Customers Realize the Benefits of Cloud
Private Cloud Model Secure, stable, high performance, dynamic
Unique Intellectual Property greater transparency and control
Building-Block Architecture optimized for applications, easily adapted
Economies of Scope, Scale reduced cost and higher levels of service
Fully-Managed frees IT to focus on customer service
Customer Experience Lifecycle adapts service as customer needs change
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Velocity Contacts Jim Archer Vice President of Healthcare Solutions Velocity Technology Solutions, Inc. [email protected] 678-427-2142 Brian Symonds Partner TrustPoint Solutions [email protected] 678-794-7810
866-638-2779 | velocity.cc
