MANAGEMENT INFORMATION SYSTEM

Third Year Information Technology

Part 20 IT Enabled Services

Tushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com

ITES

ITES, Information Technology Enabled Service, is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc.

Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improve service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions.

ITES

The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India.

Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.

OBJECTIVES OF ITES

ITES was formerly known as IndoNet. The main objectives of ITES are :

Enabling business strategy Achieving an organization's business goals

ITES INCLUDES…

Back office operations Call Centers Content Development / Animation Data Processing Engineering and Design Geographic Information System

Services Human Resource Services Insurance Claim Processing

ITES INCLUDES…

Legal Databases Medical Transcription Payroll Remote Maintenance Revenue Accounting Support Centers Web site services

CHALLENGES IN ITES BUSINESS

Qualified manpower Quality manpower Trained manpower Man power retention- biggest

challenge Voice based outbound caliber

required soft skills Required volumes to cater college

focus on soft skills/ personality development

Growing IT flavor among students

ITES RESOURCE CHALLENGE

Mind set about the industry Mind set about the work culture Mind set about the career prospects

ITES CAREER OPPORTUNITY

No barriers of any technical (subject) skills

No barrier of any prior experience Job immediately on completion of

degree General soft skills is only the requisite General advantage of being in ITES job

including smart start up pay packs

ADVANTAGE OF ITES CAREER

All rounder develop of personality Transformation from ability to speak in

English to Ability to think in English Good work culture, good climate Fast track movements in career ladder

or longevity of stay in ITES jobs

ADVANTAGE OF ITES CAREER

Prospects of switching over to day-shifts

Careers switch- over to IT not possible Career growth to blue-chip Global reach relationship Global standard of functioning Unlimited prospects of domain

knowledge in a variety of verticals

ITES IN INDIA

Strong demand over the past few years has placed India amongst the fastest growing IT markets in the Asia- Pacific region.

The Indian software and information technology enabled services (ITES) industry has grown at a compounded annual growth rate (CAGR) of 28 per cent during the last five years.

The key segments that have contributed significantly (96 percent of total) to the industry’s exports include – Software and services (IT services) and ITES, i.e. business services.

ITES IN INDIA

A majority of companies in India have already aligned their internal processes and practices to international standards such as ISO, CMM, six sigma, etc., which has helped to establish India as a credible sourcing destination.

As of December 2005, over 400 Indian companies had acquired quality certifications with 82 companies certified as SEI CMM Level 5- higher than any other country in the field.

GROWTH OF ITES IN INDIA

GROWTH OF ITES IN INDIA

TOP ITES INDIAN COMPANIES

Tata Consultancy Services. Wipro Technologies. Infosys Technologies. HCL. IBM India.

NASSCOM DELLOITE STUDY

Nasscom- Delloite study. Nasscom Executive Summary.

OPPORTUNITIES IN ITES FOR INDIA

Abundant human resource. Cost advantage Emphasis on quality and information

security Rapid growth in key business

infrastructure.

REFERENCES

Arpita Gopal, Chandrani Singh, “e-World Emerging

Trends in Information Technology” , 1st Edition, Excel Books.

http://www.nasscom.in

Tushar B Kute,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com