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Introduction to Management 10e John Schermerhorn
Chapter 1Chapter 1The Management ProcessThe Management Process
Planning Ahead — Chapter 1 Study Questions
1. What are the challenges of working today?
2. What are organizations like in the new workplace?
3. Who are managers and what do they do?
4. What is the management process?
5. How do you learn managerial skills and competencies?
2Talent>>>
Study Question 1: What are the challenges of working today?
Talent … People and their talents are the ultimate
foundations of organizational performance
3Diversity>>>
Study Question 1: What are the challenges of working today?
Diversity … Workforce diversity reflects differences with
respect to gender, age, race, ethnicity, religion, sexual orientation, and others.
4
How diversity bias can occur in the workplace: Prejudice Discrimination Glass ceiling effect
Others>>>
Globalization Technology Ethics Careers
Study Question 1: What are the challenges of working today?
5
Shamrock organizationShamrock organization
Q-2: Organization
Study Question 2: What are organizations like in the new workplace?
Organization A collection of people working together to achieve a common
purpose. It provides useful goods and/or services that return value to society and satisfy customer needs.
Organizational performance “Value creation” is a very important notion for
organizations. Value is created when an organization’s operations adds value to the original cost of resource inputs
When value creation occurs: Businesses earn a profit Nonprofit organizations add wealth to society
6Org. Performance>>>
Study Question 2: What are organizations like in the new workplace?
Organizational performance
7Q3: Managers>>>
Study Question 3: Who are managers and what do they do?
Manager Directly supports,
activates and is responsible
for the work of others. The people who managers help are the ones
whose tasks represent the real work of the organization
8Managerial Levels>>>
Figure 1.3 Management levels in a typical business and non-profit organizations
9Performance & Act>>>
Study Question 3: Who are managers and what do they do?
Managerial performance and accountability Accountability is the requirement of one
person to answer to a higher authority for relevant performance results
Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience satisfaction in their work
10Responsibilities>>>
Study Question 3: Who are managers and what do they do?
11QWL>>>
Study Question 3: Who are managers and what do they do?
Quality of work life (QWL) An indicator of the overall quality of human experiences in the
workplace
124 Functions>>>
Figure 1.5 Four functions of management
13
Study Question : How do you learn managerial skills and comptencies?
14
Figure 1.7 Katz’s Essential Managerial Skills