Business and Economics

Organizational Change – MGF 3621

Tutorial 4

http://slideshare.net/mulyadir

mulyadi.robin@monash.edu

Today’s Agenda Assignment Overview

Consultant-Client Relationships

– Internal / external consultant roles– Role play!– Consultant Style Matrix

Recap of Tutorial + Lectures over the past 4 weeks!

204/10/23

Stop Press

No Formal Tutorial in WEEK 6

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No formal tutorial consultation for your assignments

I will NOT look at drafts

I will look at essay plans

Please use this time wisely

– Do NOT • come unprepared • come and ask me ‘what are we supposed to do again?’• come unless you have confirmed timing with me prior

– I may have other students!

– I will and that’s all you’re going to get

E-mail consultations

– I prefer face to face e-mails take a long time to read & reply; and you may miss the point.

– If anything, e-mails will be replied to very briefly.

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ASSIGNMENT 1 – INDIVIDUAL ESSAYS

Due date: 29th April 2013 – My mailbox – Building N, Level 5

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The Question… Some theorists/authors have recently suggested that traditional organisational

development (i.e., emphasising internal factors at the group and interpersonal levels and focusing on issues such as empowerment, team building, conflict management, etc.) is no longer relevant to change management, particularly given the current turbulent environment in which businesses operate.

The Task…. Critically discuss this statement, drawing on the theoretical perspectives, research

evidence and business examples

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Let’s break it down… The statement says:

– Traditional OD is no longer relevant due to turbulent environment

You need to understand:

– What is traditional OD? • What made traditional OD important / relevant in the past?

• Is it no longer relevant? Do you agree / disagree?

– Turbulent business environment• Has this changed a lot, or has the environment always been turbulent?

• What change processes / theories would work in a turbulent environment?

• Examples? (Recent Events)

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Two Broad Approaches to ChangeOrganisational Development

spawned from human relations movement

bottom-up

focus on the present, change process & targets

focus on people – group dynamics, leadership, communication

leverage from feedback loops

Interventions – human relations (Johari window, team building, empowerment etc)

About developing people & organisations

Issues with Strategic Management apparent lack of regard for & understanding of people

Strategic Management

spawned from business policy (operations, finance, marketing)

top-down

focus on the future, goals & stakeholders

focus on structure, function & motivation

leverage from goal attainment

Interventions - downsizing, business process re-engineering, restructuring, communications

About driving change to achieve individual & organisational goals

Issue with OD apparent lack of pragmatism, process focus & internal perspective

What we are looking for…1. Answer the question

2. Argument

– ensure that each paragraph builds on your previous– ensure that there is a logical flow of ideas

3. Demonstrate Understanding & Insight

– Have you done your research?– Integrate multiple perspective (not just the textbook authors / one or two

others)– Show me that you understand OD/SM & its validity, and be able to

integrate this with real-life cases.

4. Reference to Theories & Models

– Pick and utilize relevant theories– Don’t just explain Lewin’s Ice Cube, Action Research for the

sake of doing it!

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What we are looking for…5. Definitions

– Define all key terms used in the essay

6. Presentation

– Ensure that your essay meets faculty requirements– Please do not bind– Ensure that the printed work is worth submitting!

• If your pages are half-printed, you’ll probably get less than half the marks

7. References

– APA 6th format– Use quality references (no wiki / webpages please)– You’ll probably need at least 8 to write up the essay…

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‘admin’ Font size – 12, Times New Roman OR Arial ONLY!

Spacing – 1.5 line spacing

Alignment – JUSTIFIED alignment

Spellcheck & Proofread – Watch out for mangers!

Referencing

– APA 6th (including the formatting of the REFERENCE LIST!)

Word count +/- 10% only!!!

CONSISTENCY!

Submission Hard copy

– Mailbox – 5pm deadline!– Stapled securely– NO binding please.

Soft copy

– Due on 5pm deadline!– In .docx or .doc format– Ensure that you title your email with

“MGF3621 Assignment 1 – NAME”

Business and Economics

Advent Electronics

A role play Exercise…

Consultants

Identify and help to solve problems at the company

Diagnostic stage

Gather data

Provide a 5 minute report to the company

Department Heads

– How did consultants started off the conversations?

– Stereotypes held?

– How did they make you feel?

Consultants

What made you start the way you

did?

How easy was it to find out

information?

Did you consider how they felt?

Business and Economics

Consultant Style Matrix

Find out your own consultant styles

– What aspects resonate with you? – What are your weaknesses?– What are your strengths?

– Look for DEFINITIONS

Consultant Styles

Emphasis

on Morale

High

Low

PersuaderPersuader

PathfinderPathfinderCheerleaderCheerleader

StabiliserStabiliser AnalyserAnalyser

2 dimensions:1. The degree of emphasis on effectiveness or goal accomplishment

2. The degree of emphasis on relationships, morale, and participant satisfaction

HighEmphasis on Effectiveness

Quick Recap (what you should know by now…)

Tutorial Activities

– Week 2 – Rebus Names– Week 3 – Lifeline

• Major points

– Change occurs at 3 levels

– Developmental, Transitional and Transformational Change

– Change begins with me

– Visual Learning– Week 4 – Metaphors

• Presenting Monash

• Team Dynamics

• Process Interventions

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Quick Recap (Lectures)Week 1

-Definition of OC

-Two broad approaches to Change (OD & SM)

-Types of change

- Developmental, Transitional, Transformational

- Planned vs Emergent- Episodic vs Continuous

-6 Stages of OD

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Week 2

-Lewin’s Model

-Change Typology & Strategies

-Sustainability & 6 stages of rejection (Dunphy et al., 2007)

-Fenwick’s (2007) structural elements

Week 3

-Schein’s extension of 3 phase model

-Metaphors & its uses

-3 thesis of Metaphors

-4 Core themes of metaphors (Marshak, 1996)

-Lewinian vs East Asian view of change