Member-Centric Conference Experiences: 11 Insights from Disney’s Approach

Member-Centric Conference Experiences: 11 Insights from

Disney’s ApproachAaron Wolowiec

Founder | Event GardeEventGarde.com

Learn Network Transfer

NameOrganization

One reason you decide to attend this session

09000 3 87654321520 04 98765432103 9876543210987654321021 987654321098765432100Hours Minutes Seconds

Participant Introductions





Learner ObjectivesIdentify the core values of Disney’s approach to guest experiencesExamine member-centric conference experiences that reflect Disney’s approachDesign a member-centric experience for an upcoming conference




Turn to your neighbor and share

your most memorable customer service experience.


Customer Service Experience





Innovation

Quality

Community

Storytelling

Optimism

Decency

Disney’s Core Values

http://disneycareers.com/en/working-here/culture-diversity/

InnovationWe are committed to a tradition of innovation and technology.

QualityWe strive to set a high standard of excellence.

We maintain high-quality standards across all product categories.

CommunityWe create positive and inclusive ideas about families. We provide entertainment experiences for all generations to share.

StorytellingTimeliness and engaging stories delight and inspire.

Optimism At The Walt Disney Company, entertainment is about hope, aspiration and positive outcomes.

DecencyWe honor and respect the trust people place in us.Our fun is about laughing at our experiences and ourselves.

Value FocusInnovation Innovation and technologyQuality High standard of excellence across

product categoriesCommunity Positive, inclusive and

multigenerational experiencesStorytelling Timeless, engaging and inspiring

storiesOptimism Hope, aspiration and positive

outcomesDecency Honor and respect constituent trust

Innovation> Interpretation> Looping> Silent auction> Flipchart ideas

Quality> Marketing> Registration> Flipchart ideas

Community> Chapters> ICW meetings> Flipchart ideas

Storytelling> Awards gala> International reception> Veterans meet and greet> Flipchart ideas

Optimism > Fulfillment reports> Webinars> Flipcharts ideas

Decency> Cooking demo> Photo books> VIP experiences> Flipchart ideas

Work by yourself, in pairs or in small teams

to design a new member-centric

experience for an upcoming conference.


Experience Design


Experience Design


Experience Design


Experience Design


Experience Design

Focused Conversation

Aaron WolowiecFounder | Event GardeEventGarde.com

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Member-Centric Conference Experiences: 11 Insights from Disney’s Approach