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Massive enterprise change can actually be a positive learning experience -- and fun, too! Here are the lessons we have learned since we started the UNC migration to Sakai from Blackboard.
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Make Your Migration to Sakai Magically Delicious
UNC-Chapel Hill’s Story
“Magically delicious” comes from the Lucky Charms cereal advertisement.
No riots. (Fun, energizing, renewing...)
Courtesy of GaTech, it is defined as...
Today
• Lessons learned
• Techniques stolen
• Your ideas
Change
Understandably, introducing any new change can create immediate, negative & visceral reactions from those who will be affected.
Change doesn’t have to be painful. Look up, look around! It could even be something pleasant...
Change is the underlying principle of the universe. To learn is to change.
Our default state as humans is to continually learn.
Auton
omy
Humanity
Upon reflecting on our experience, 2 themes emerged. Where we honored autonomy (agency) and humanity (in our interactions with others), we were most successful.
Background
30,000 students
3,000 instructors
35% lms adoption
(approximations)
Formal Migration
Fall 2011 Spring 2012 Fall 2012
66%
40%
80%
(announced February 2011)
Our team
Development Functional
Other
Our extended team
SchoolsITS
What we
learned...
Changecan bepositive
#1Embrace the Failure Paradox
You are wrong. If something breaks technically, it’s your fault.
If a slightly related system that interacts with Sakai breaks, it’s your fault.
If someone uses tools in ways never intended & has a bad experience, it’s your fault. Embrace it.
You are wrong, but it’s ok...
#2It’s not open heart surgery
We don’t wear this to work.
We wear this.
Empathize & share stories
youtube.com/TLInteractiveUNC
Keep it in perspective.
#3Timing is everything
You just announced a change that will occur months, perhaps years in the future...
I don’t have time...
The cruel irony is that our response to announcements of change is immediate yet the time to cope with change is often very reasonable and doable.
Ask for & honor choices
We surveyed faculty to ask when they wanted to move.
Build what you need as you go(There is a lot already “out there”)
Rapid, reusable tutorial framework
We use the same tool to maintain our gateway, too.
Timing is staying 1 step ahead
#4Do the math
We worked with our support colleagues in other schools to create a support plan that was reasonable to all.
We determined that it was mathematically possible to provide every faculty member with a personal consultation if they wanted one - at times that were mutually agreeable.
We post consults and faculty sign up for those that are convenient.
Reporting dashboards
More numbers...
1. Courses & projects2. Sites with rosters3. Instructors by school4. Media files5. Tools used
We adapted this courtesy of Yale.
Dashboard demo
Using the dashboard numbers, we can create reports that communicate the migration status at a glance.
Evidence-based reporting(is really, really helpful)
#5Delight people
What can you do to surprise someone? We’re only on this planet a short while. Why not make it pleasant for yourself & others?
We upgraded to 2.8 & launched a newer, cleaner look.
We offered additional new skins like this one: “Simplicity”
We made hoopla abouta summer “SakaiFest!”
“I’ve never won anything!”
From a professor (who has taught for more than 30 years) after winning a $5 Starbuck’s gift card raffle:
It was fun!
Relax.Let ITS manage your migration to Sakai.
Relax.Let ITS manage your migration to Sakai.
Relax.Let ITS manage your migration to Sakai.
Relax.Let ITS manage your migration to Sakai.
Postcards, magnets, cookies, thank you cards...
This is our current postcard in development. We use simple Avery printing materials. We give people cards or cookies for reporting bugs. It’s easy to do & worth it!
Celebrate trying!
Make change colorful,
tasty& fun!
The alternative is what people expect, so surprise them!And, leverage the wonderful people in the Sakai community!
kim ekeLinkedIn: linkedin.com/in/kimekeTwitter: kimekeSlideshare: kimeke
thank you
cc-licensed images
1 www.flickr.com/photos/nduran/4349485962/sizes/l/in/photostream/
2 www.flickr.com/photos/like_the_grand_canyon/4589418910/sizes/z/in/photostream/ 7 www.flickr.com/photos/stuckincustoms/4070581709/sizes/l/in/photostream/
17-19 www.flickr.com/photos/morjazzy/1800551523/sizes/l/in/photostream/
22 www.flickr.com/photos/ale_era/3681831618/sizes/z/in/photostream/
23 www.flickr.com/photos/mathplourde/7362733900/sizes/l/in/photostream/
29 en.wikipedia.org/wiki/The_Persistence_of_Memory
