MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Session#: LD386

Title: Twenty Ways to Manage Your Operation Like Ben Franklin

Scheduled For: Wednesday, Round Eight, 9:30 – 10:30 AM

Presented By: Marlene O’Hare, CMDSM, MDP

Supervisor Office Services Linde North America, Inc.

James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc.

Nick Staffieri, CMDSM Senior Operations Manager MCS Management Services

Please be courteous to others and turn all communication devices to silent modePlease be courteous to others and turn all communication devices to silent mode

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

MAILCOM 2014 - Atlantic City, NJ. – February 10-13 3

Who was Benjamin Franklin?

• Born in Boston MA, January 17, 1706

• Youngest of 10 sons (15th) of 17 children

• Died in Philadelphia PA, April 17, 1790

• “Ordinary Citizen”

• “Jack of All Trades”

MAILCOM 2014 - Atlantic City, NJ. – February 10-13 4

Who Was Dr. Benjamin Franklin?• Founding Father• Revolutionary of Fiery Passion• Scientist• Business Strategist• Librarian -- Started 1st circulating library• Abolitionist – Started Society to Abolish Slavery• Philanthropist – Started American Philosophical

Society• Diplomat to Foreign Nations• Writer & Humorist – Patron Saint of Printing• Musician – Invented Glass Armonica• Inventor of Ingenious Devices• Governor, Ambassador, Alderman, J.P.,

Postmaster, Clerk• Statesman

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Who Was Dr. Benjamin Franklin?• INVENTOR - Stove, lightning rod, bifocals and many others...

• MEDICINE - Founded 1st U.S. HospitalFounded 1st U.S. Hospital

• BANKING - Well known for maxims on thrift

• AGRICULTURE - Introduced several crops to U.S.

• ELECTRICAL - Experiments and theories - Kite & Key

• INSURANCE - Started 1st insurance company Started 1st insurance company

• HEATING - Franklin stove

• COOLING - Had three methods of cooling

• EDUCATOR - Involved in founding two collegesInvolved in founding two colleges

• OPTOMETRIC - Bifocal glasses

• LIBRARIES - Started 1st circulating libraryStarted 1st circulating library

• JOURNALISM - Wrote for several early newspapers

• PUBLIC SAFETY - Started 1st police departmentStarted 1st police department

• PUBLIC SAFETY II - Started 1st fire departmentStarted 1st fire department

• RELIGION - Introduced idea of prayer in Congress

• MILITARY - Colonel in Militia

• MASONIC - Grand Master of Pennsylvania

• DIPLOMAT - Ambassador to England Minister to France

• COMMUNITY SERVICE - Street lighting, paving and cleaning

• UNIONS - Started Leather Apron ClubStarted Leather Apron Club

• BUSINESSMAN - Owned and operated several businesses

• SALESMAN - Expert at marketing and sales

• MERCHANT - Operated store as part of printshop

• HUMORIST - Considered America's 1st writer of humorConsidered America's 1st writer of humor

• TRAVELER - Traveled extensively throughout U.S.

• FORECASTER - Published Poor Richards "Almanack"

• FUND RAISER - Originated matching contributions ideaOriginated matching contributions idea

• SAILING - Designed "sea anchors"

• CARTOONIST - Drew 1st cartoon in an American newspaper Drew 1st cartoon in an American newspaper

• LINGUIST - Studied several languages and designed a phonetic alphabet

• CARTOGRAPHER - Mapped the Gulf Stream and Routes for the post office

• PHILANTHROPIST - Organized fund raising and contributed to many worthwhile causes

• MENTOR - Acted as a counselor and guide to many of his contemporaries

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Less Talk, More Action

Well done is better than well said.Well done is better than well said.

• Talk is cheap.

• Talking about a project won’t get it completed.

• Eventually people begin to question your credibility.

• Taking action and seeing the task through is the only way to get the job done.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Don’t Procrastinate

Never leave till tomorrow

what you can do today.

• Don’t get hung up on procrastination. • Develop clear measureable goals. • What are you putting until tomorrow that could

make a difference in your life today?

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Be Prepared

By failing to prepare, you prepare to fail.

• A plan is needed to accomplish your goals. Charging in without any thought to the end result and how to achieve it, is a sure way to fall flat on your face.

• Think like a Boy or Girl Scout. Have a realistic plan of attack and a systematic approach for where you need to be.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Don’t Fight Change

When you are finished changing,you are finished.

• Change is inevitable. • The stronger we fight against it, the more time

and energy it consumes. Give up the fight. • Focus on proactively making positive changes,

instead of having change merely thrust upon you. • Wherever possible, try to view change as a

positive instead of a negative.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Avoid Busywork

Never confuse motion with action.

• Do you run around doing things, rushing from one meeting or event to the next, without achieving a great deal.

• How much busy work are you proud of? • How much of that running around improves

anyone’s life for the better? • Make your motion mean something.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Give yourself permission to make mistakes

Don’t fear mistakes. You will know failure. Continue to reach out.

•Fear of making mistakes, we become scared to try new things. •Fear leaves us nestled in our comfort zone.•Staying in your comfort zone rarely leads to greatness. •Taking risks and giving yourself permission to make mistakes, will ultimately lead you to whatever your version of success may be.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Get Moving

All mankind is divided into three classes:

Those that are immovable, those that are moveable, and those that move.

• There is a reason we use the expression, movers and shakers.

• Movers are the ones who take action, the people that get things done, while the immoveable are sitting around scratching their heads wondering how others could be so successful.

• Which group do you belong to?

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Act Quickly on Opportunities

To succeed, jump as quickly at opportunities as you do

at conclusions.

• Opportunities are everywhere. The trick is being quick enough and smart enough to seize them when they arise.

• Instead of jumping to the conclusion that something won’t work or can’t be done, allow yourself the freedom to ask, what if?

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Continue to GrowBe at war with your vices, at peace with

your neighbors, and let every new year find you a better man.

• We all have vices of some description. The key is to keep them under control or preferably eradicate them entirely.

• Be kind to those around you whether they are neighbors, family, co-workers or friends. Never accept that you have finished growing as a person.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Know YourselfThere are three extremely hard things:There are three extremely hard things:

steel, a diamond, and to know one’s self.steel, a diamond, and to know one’s self.• Understanding ourselves is not easy.

• We may not want to see ourselves for who we really are.

• Start by being brutally honest with yourself. It’s easier to hold onto a romanticized version of our selves or to simply view ourselves through other people’s eyes.

• Follow through with understanding, compassion and acceptance.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Don’t Self-Sabotage

Who had deceived thee Who had deceived thee

so often as thyself.so often as thyself.• We spend so much time worrying about other people hurting us, yet

fail to comprehend the damage we inflict on ourselves.• Using negative self-talk, lying to yourself or indulging in addictive

behavior you are self-sabotaging.• Life can dish up enough challenges without adding to the mix.• Be kind to yourself.• Treat yourself like you would a best friend.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Don’t Give Up

Energy and persistance Energy and persistance conquer all things.conquer all things.

• Achieving our goals can be downright exhausting. • There will be days when you want to give up.• There will be times when your energy levels

flatline and you wonder why you bother getting out of bed.

• Yet you push forward, day after day because you believe in yourself and you have the determination and strength to back up that belief.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Wise UpLife’s tragedy is that we get old Life’s tragedy is that we get old

too soon and wise too late.too soon and wise too late.

• Who hasn’t had the thought – I wish I could know then, what I know now?

• Unfortunately there is no time machine; there is no going back.

• The key is to wise up as early as you can to

start forging a life of purpose, achievement

and happiness.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Invest in Yourself

An investment in knowledge An investment in knowledge always pays the best interest.always pays the best interest.

• Finish better than your beginnings.• Create your own set of values to guide your

actions.• Create solutions for seemingly impossible

problems.• Become revolutionary for experimentation and

change.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Keep Trying

• Break your goals into small units of work, and think only about one unit at a time.

• Spend most of your time working on the task in front of you, and avoid dreaming too much about the big goal.

• Finish what’s important and stop doing what’s no longer worthwhile.

• Don’t stop doing what you considered worth start unless there’s a good reason to give it up.

Diligence is the mother of good luck.Diligence is the mother of good luck.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Keep Your Options Open

Creditors have better Creditors have better

memories than debtors.memories than debtors.

• Work hard to watch your costs• Deliberately cultivate your reputation and legacy.• Put your efforts into building relationships with

people you can trust and count on, and make sure those same people can trust and count on you.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Be Smart

Wise men don’t need advise.Wise men don’t need advise.

Fools won’t take it.Fools won’t take it.

• Put your efforts into building relationships with people you can trust.

• Get good at saying “no” to other people.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Actions are Louder Than Words

Well done is better than well said.Well done is better than well said.

• Strive to be authentic.• Be as honest with yourself as you can about what

you want and why you do what you do.• Always look for ways to doing things better and

faster. • Be on the lookout for tasks you do over and over

again, and look for ways of improving how you do them.

• Build solid processes that last and that run without your attention.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Engage Your Staff Actively

Tell me and I forgetTell me and I forget

Teach me and I rememberTeach me and I remember

Involve me and I learn.Involve me and I learn.

• All education is self-education• Seek first to educate/manage yourself, then to

educate/manage others.• Influence is more important that victory.• Incentive is everything.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Knowledge and Wisdom

The doorstep to the temple of wisdom is a The doorstep to the temple of wisdom is a

knowledge of our own ignorance.knowledge of our own ignorance.

If a man empties his purse into his head, If a man empties his purse into his head,

no one can take it from him.no one can take it from him.

The doors of wisdom are never shut.The doors of wisdom are never shut.

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Do you have any questions?????

MAILCOM 2014 - Atlantic City, NJ. – February 10-13

Thank You !!!!

James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB

National Operations Manager - Chubb Canon Business Process Services, Inc.15 Mountain View Road Warren, NJ 07059-6711 Tel 908-903-2869 / Cell 201-779-9355 www.cbps.canon.comjmullan@cbps.canon.com jmullan@chubb.com

Marlene O’Hare, CMDSM, MDP

Linde North America, Inc.575 Mountain Ave Murray Hill NJ 07974908-771-1275 W908-906-4961 Cmarlene.o’hare@linde.comwww.linde.com

NIck Staffieri, CMDSM

Senior Operations ManagerMCS Management Servicesnick.staffieri@mcsmanagement.com@nickstaffieri