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Supporting the learning experience and student satisfactionLondon | November 2011

Professor Kevin BonnettDeputy Vice Chancellor (Student Experience)

Dr Phil RangeDirector of Learning and Research Information Services

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Case study

• Large, popular, multi-campus university• 37,000+ students | 1,000+ courses | 7 sites• Links with over 70 professional bodies and associations

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Institutional Transformation• Multi-faceted university-wide change programme for

Enhancing Quality and Assessment for Learning (EQAL)• Four interlinked strands:

– New curriculum– New processes and systems– New learning and mobile technologies– New quality processes

• Scope– Entire 1st year re-written, approved, timetabled, set up in VLE,

library, hand-in system… in less than 12 months + now live!– 2nd and final year undergraduate curriculum now being re-written

• Intended Benefits– Improved student satisfaction + success; Reduced complexity

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Interlinked, carefully-orchestrated change!

Thursday, April 13, 2023 MLE Workshop, Aytoun Library Seminar Room 2009-05-13 14:00

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EQAL 2011Roadmap

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Key:

Curriculum mgmtsystem go live

Curriculum mgmtsystem implementation

Curriculum mgmtprocess mapping

Unit materialsin Moodle

Strand 1

Strand 4

Strand 2

Strand 3 On going Moodle support from E-Learning Support Officers (2 years)

Regulationsreviewed

Review UG programmesEQAL

curriculumagreed

All units setup in Moodle

PARM &AME agreed

Lighttouchreview

Portal –Curriculum links

Portal – Student records linksPortal - timetables

Portal - marks

Portal - transcripts

Engagementmonitoring scoping

Underway

Completed

Planned

Regsapproved

Online Unit Specification form

L5/6 Panelscompleted

Unit & ProgrammeSpecification modifications

L3/4 analysis& learning

L3/4 Panelscompleted

Unitsapprovals

Create new L5and L6 units

Sandwich& PT

Create newL3 and 4 units

Two tier boards

Online AME planning & implementation

Unit Spec formenhancement

QLS data prep

Curric mgmtsystem scoping

SIPs follow-upworkshops

Student Hub planning

SIPs initial workshops

SIPs improve-ment scoping

Student engagement system developmentStudent Engagementsystem requirements

E-learning officers in post

Moodletraining

Moodleimplemented

VLEpresenceagreed

Portal – VLE links

Portal studentfinance status

Portal – mobilelinks

Planning for next phase of EQALConsultationon L5 and L6

Student Assessments (online)

Regsimplemented

2011 2012 20132010

Curriculumreview

Qualityprocesses

Business processes & systems

Academic systems

Strand 1

Strand 4

Strand 2

Information & Records Managementimplementation

Strand 3Updated: 20/7/2011

Information & Records Managementscoping

Appoint Info/Recsmgmt manager

Timetables publication

Timetables (system) data input

Analysis ofTT pilot

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Supporting the learning experience• New core+ learning environment built by integrating

cloud and on-site systems around the learner

Moodle (Shared Service)

Talis Aspire Resources(Shared Service)

EQUELLA Past Papers(Shared Service)

Hand-in dates (MMU)

Timetable (MMU)

“mega-mashup”

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Integrating around the learner using tags

Student ID

Timetable

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Integrating around the learner using tags Module code + Student ID

Hand-in dates / extensions

Personalised submission sheet

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Integrating around the learner using tags Module code

Resource list

Relevant resource

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Integrating around the learner using tags Module code

Past exam papers

Past exam paper

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Clever, but are the students using it?• Moodle became institutional VLE on Sept 1, 2011

– 35,500+ users by October– 5 million+ activities by October– 560,000+ timetable hits in 26 days– Higher smartphone traffic than anticipated

• And has it impacted positively on student experience?– Anecdotally / Twitter : Yes!– NSS : we look forward to finding out

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