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EUNIS 2014 Congress Elite Award-winning talk given about the unprecedented pace and scale of change undertaken at Manchester Metropolitan University to transform the student experience through the Enhancing Quality and Assessment for Learning (EQAL) project
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Transforming the Student Experience: Manchester Metropolitan University’s EQAL Project
Professor Mark StubbsHead of Learning & Research Technologies
http://twitter.com/thestubbs
http://slideshare.net/markstubbs
Umeå | Jun 2014#eunis14
Context | An interesting place to work!
• Large, popular, multi-campus university in North West of England– 36,000+ students | 1,000+ courses | consolidating from 7 sites to 2
• Pursuing an ambitious transformation initiative– New Buildings, New Curriculum, New Admin Processes & Systems,
New Learning & Mobile Tech, New Quality Processes…
Context | Strategic improvement imperative
Student RetentionSuccess & Satisfaction
Student Intake(Aspirations, Attitude
& Abilities)
Learning, Teaching, Assessment & Personal Development
Processes, Facilities& Resources
ReputationMarketing &RecruitmentProcesses
All Year Numbers
Resource allocation
League table rankingsA
A Recruit to target
B
B Improve satisfaction, retention & success
C
C Inform decision-makers
2009 NSS
Where to
intervene?
Understanding how best to make a difference
Careful diagnosis of (diverse) learning experiences• Recurrent messages
– NSS analysis: course organisation determines Q22– Mobile surveys: deadlines, timetables… (m-admin)– Focus groups: consistent, easy to find info
• Great (and not-so great) expectations– “engaging, well-organised courses”– “inspirational tutors who know me”
‘Hygiene
factors’Stimulating
pedagogies
Coordinating our response
B Improve satisfaction, retention & success
GreatOnline Experience
(Seamless, personalised)
GreatLearning Spaces
GreatTeaching
SimplifyUnwieldy
Curriculum
EQAL
€420M
Project: Enhancing Quality and
Assessment for Learning (EQAL)
Scope: University-wide, Undergraduate
Leadership: Deputy Vice-Chancellor
Timeline: Ambitious!
• A coordinated strike for step-change improvement
EQAL | Scope
New Curriculum• designing new modules, …
New Admin Systems & Processes• personal timetabling, …
New Virtual Learning Environment• Moodle & myMMU web/mobile, Talis Aspire…
New QA & QE Processes• facilitating curriculum transformation
In the current climate
Diminishing unit of resource
Everything depends on everything else
We are large and risk averse
but
but but
but but
Programme
Board chaired by
Deputy Vice-
Chancellor
MISSION:
2010 Q1: Plan Programme & Projects
2010 Q2: Approve UG curriculum rules
2010 Q3: Develop smart curriculum capture forms
2010 Q4: Enter 800+ new L3 + L4 modules
2011 Q1: Approve new modules
2011 Q2: Set up SRS, TT & VLE
2011 Q3: L4 curriculum & systems go live
2011 Q4: Enter new L5 modules…
2012 Q3: L5 goes live
2013 Q3: Entire new UG curriculum live
Smart forms
868L3+L4modules
Minimise
‘big ask’
Jul 2010
Jan 2011
EdTech BlueprintRecognised: watch & learn how staff use techRecommended: staff set up & we train to integrateArranged: we set up institutional accounts & train staff to useCore: we set up & train staff and tell students to expect a consistent ‘front door’ New ELSO
posts created,
1 per faculty
Design PartnerMoodle 1.9
Apr 2011
Wrapping the institution around the learner
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
moodle.mmu.ac.ukmegamashup
mws
my.mmu.ac.uk mymmu-mobile
13
Wrapping the institution around the learnerStudent ID
Timetable
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Sync to personal device
Wrapping the institution around the learnerStudent ID (+ Unit code)
Deadlines / extensions / feedback return dates / provisional marks
Personalised submission sheet
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Wrapping the institution around the learnerUnit code
Resource list
Relevant resource
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
Wrapping the institution around the learnerUnit code
Past exam papers
Past exam paper
This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence
11,000+ past
exams
uploaded
MyMMU App
m-admin
Engaging our students
Providing business
intelligence
Automating our
processes
Are we in a better place now?
10,000+ students post
40,000+ comments in
our biannual student
surveys
Submission tracking, Personal timetables, …
Quartile improvements
in course org &
learning resources in
2012 NSS
EQAL wins inaugural Guardian Student Experience Award!
30,000 regular users,
52m+ hits on Moodle,
26,000+ App
registrations!
Continuous Monitoring & Improvement
MDL SRS TT
Data Warehouse Analysis Cubes
Undergraduate Dental Technology Network (11209A)
Overview Students Success Satisfaction Engagement Standards Appl ications Employment
Head count [now] of [all] students for [all modes] [all enrolments]
Enrolled
268 (95%)
Withdrawn
0 (0%)
Suspended
0 (0%)
Repeat w/o attend 14 (5%)
#STUDENTS TOTAL L3 L4 L5 YO L6 L7 Undergraduate Dental Technology Network (11029A)
268 83 73 67 45
- BSc(Hons) Dental Technology (6266) 184 73 67 44 + BSc(Hons) Dental Technology (6266_1F) 73 73 + BSc(Hons) Dental Technology (6266_2F) 67 67 + BSc(Hons) Dental Technology (6266_3F) 44 44 + BSc(Hons) Dental Technology (6267) 1 1 + FDSc Dental Technology (621C) 62 62 + FDSc Dental Technology (6264) 21 21
How has my student cohort changed?
Higher than faculty average
Lower than last year
5%-5%
5%
-5%
PLP
Parents in HE
Mature
Live at home
Higher than last year
Lower than faculty average
Live at home 12% PLP 4% Mature 6% Disability 3% BME 8% Male 42% International 4%
In response to this information, I intend [to highlight the following good practice]
Previously, the Programme Leader committed to…
On 21/03/13 Done? On 22/02/13 raise with the Dean targets for the part-time courses Complete
CMI: Undergraduate Dental Technology Network (11209A)
Overview Students Success Satisfaction Engagement Standards Appl ications Employment
Satisfaction [on all ISS] of [all] students for [all modes] [all enrolments]
Course Satisfaction
Comments Show [all] comments for [all courses] that contain [Click here to enter text.] for [students who are satisfied with confidence building] [Go!] [Clear]
0% 100%50%25% 75%
69%
#Enr
olle
d
Resp
onse
Expl
anati
on
Feed
back
Advi
ce
Org
anis
ation
Reso
urce
s
Confi
denc
e
Ove
rall
Undergraduate Dental Technology Network (11029A) 268 30% 100% 93% 93% 87% 96% 95% 100% - BSc(Hons) Dental Technology (6266) 184 30% 100% 93% 93% 87% 96% 95% 100% - 6266_1F 73 27% 100% 95% 95% 95% 95% 100% 100% - 6266_2F 67 31% 100% 100% 95% 81% 100% 95% 100% - 6266_3F 44 32% 100% 79% 86% 86% 93% 86% 100% + BSc(Hons) Dental Technology (6267) 1 0%
60.0%
65.0%
70.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
2011
2012
2013
2011
2012
2013
2011
2012
2013
2011
2012
2013
2011
2012
2013
2011
2012
2013
2011
2012
2013
EXPLANATION
FEEDBACK
ADVICE
ORGANISATION
RESOURCES
CONFIDENCE
OVERALL
CMI dashboard for all programme leaders
for Sep 2014
C
Learning
Analytics
Change management lessons1. Understand important dynamics
2. Be clear what needs to be done
3. Set high-level goals
4. Understand where change is required
5. Be bold and plan holistically
6. Ensure you’ve got the right team to drive
7. Make ‘big asks’ as small as possible
8. Make it stick with reinforcing change
http://tinyurl.com/jiscmmusrcCurriculum Design
Assessment & Feedback http://tinyurl.com/jiscmmutraffic
Find out
more!