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Leveraging quality for competitive advantage

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Seminar: IT - Globalization and Information Technology John Vu

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Page 1: Leveraging quality for competitive advantage
Page 2: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Cur

rent

Opp

ortu

nity

Sou

rce:

Gar

tner

Gro

up 2

005

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Fact

ors

Affe

ctin

g C

lient

’s C

hoic

e

Sou

rce:

CM

U s

ubco

ntra

ctin

g B

ench

mar

king

stu

dy 2

004

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 7

Cha

nge

In D

eter

min

ant F

acto

r With

Tim

e

Tim

e

Revenue

Sou

rce:

CM

U s

ubco

ntra

ctin

g B

ench

mar

king

stu

dy 2

004

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 8

Mar

ket O

utlo

ok: L

ow C

ost C

ompe

titio

n

Sou

rce:

CM

U s

ubco

ntra

ctin

g B

ench

mar

king

stu

dy 2

004

Page 3: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.Lo

w C

ost S

ubco

ntra

ctin

g Su

pplie

rs

Sou

rce:

CM

U s

ubco

ntra

ctin

g B

ench

mar

king

stu

dy 2

004

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Wha

t Wor

ked

and

Did

Not

Wor

ked

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 11

Expa

nd M

arke

t Bey

ond

Cos

t …

Sour

ce: C

MU

sub

cont

ract

ing

Ben

chm

arki

ng s

tudy

200

4

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 12

Softw

are

Qua

lity

Page 4: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Cos

t of S

oftw

are

Def

ects

Req

uir

emen

t

An

alys

is Req

uir

emen

tsD

efin

itio

n

Des

ign

Cod

ing

Test

ing

Ma

inte

nan

ce

Sour

ce:

Boeh

m, B

., S

oftw

are

Engi

neer

ing

Econ

omic

s,Pr

entic

e-H

all,

1981

Sour

ce:

Boeh

m, B

., S

oftw

are

Engi

neer

ing

Econ

omic

s,Pr

entic

e-H

all,

1981

BU

GS

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Find

/Fix

Cyc

le

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 15

Qua

lity

Issu

es

Alm

ost h

alf o

f sof

twar

e su

bcon

tract

ing

cont

ract

s di

d no

t mee

t qua

lity

requ

irem

ents

an

d en

d up

cos

ting

subc

ontra

ctin

g su

pplie

rs th

eir b

usin

ess

Man

y cu

stom

ers

are

willi

ng to

pay

hig

her p

rices

for h

ighe

r qua

lity

prod

ucts

Cus

tom

er s

atis

fact

ion

= ke

y fa

ctor

to s

ucce

ss in

glo

bal s

ubco

ntra

ctin

g bu

sine

ss

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 16

Impr

ove

Qua

lity

= Fo

cus

on P

roce

ss

The

qual

ity o

f a s

oftw

are

prod

uct i

s go

vern

ed b

y th

e qu

ality

of t

he p

roce

sses

us

ed to

dev

elop

and

mai

ntai

n it

To im

prov

e qu

ality

of t

he p

rodu

ct,

one

mus

t im

prov

e th

e qu

ality

of t

hepr

oces

ses

that

cre

ate

the

prod

uct

Page 5: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Softw

are

Proc

ess

Sour

ce: T

he C

apab

ility

Mat

urity

Mod

el: G

uide

lines

for I

mpr

ovin

g th

e So

ftwar

e Pr

oces

s, A

ddis

on-W

esle

y, 2

005

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Con

text

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 19

Cap

abili

ty M

atur

ity M

odel

s In

tegr

atio

n (C

MM

I)

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 20

Glo

bal C

MM

I Usa

ge

Page 6: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

The

Cap

abili

ty M

atur

ity M

odel

s

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 23

Failu

re T

o Im

prov

e

* SEI

Sof

twar

e In

dust

ry B

ench

mar

king

Stu

dy 2

004

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 24

Why

Do

So M

any

Impr

ovem

ent E

ffort

s Fa

il ?

* Sof

twar

e In

dust

ry B

ench

mar

king

Stu

dy 2

001

Sour

ce: S

EI S

oftw

are

Indu

stry

Ben

chm

arki

ng S

tudy

200

4

Page 7: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Less

ons

Lear

ned

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

CM

MI

Man

y or

gani

zatio

ns c

onfu

sem

atur

ity le

vel w

ith im

prov

emen

t ob

ject

ives

Som

e or

gani

zatio

ns b

elie

ve th

e m

atur

ity le

vel i

s th

e “m

iracl

e”th

at

can

mak

e bu

sine

ss h

appe

n

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 27

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 28

The

Nee

d To

Lin

k Im

prov

emen

t To

Bus

ines

s Va

lue

Page 8: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 31

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 32

.

Page 9: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Bus

ines

sVa

lue

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 35

Bus

ines

sVa

lue

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 36

Leve

l 1Le

vel 2

Page 10: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Ove

rvie

w O

f Lev

el 2

App

rove

d R

equi

rem

ents

Rev

iew

Pro

gres

s

Com

mitm

ents

Com

mitm

ents

Com

mitm

ents

Com

mitm

ents

App

rove

dR

equi

rem

ents

App

rove

dR

equi

rem

ents

Allo

cate

dR

equi

rem

ents

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Wha

t Is

Softw

are

Proj

ect M

anag

emen

t?

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 39

Softw

are

Proj

ect M

anag

emen

t Pha

ses

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 40

Softw

are

Proj

ect M

anag

emen

t Pha

ses

Page 11: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Proj

ect P

lann

ing

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

(Sco

pe, F

unct

iona

lity

Sche

dule

, Bud

get)

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 43

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 44

Softw

are

Estim

ates

Schedule Variation

Over estimates Under estimates

Sour

ce: C

MU

Dat

a co

llect

ed fr

om 1

80 s

oftw

are

proj

ects

-20

05

Page 12: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

A P

roje

ct P

lan

A P

roje

ct P

lan

shou

ld in

clud

e th

e fo

llow

ing:

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Proj

ect M

onito

ring

and

Con

trol

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 47

Mon

itorin

g an

d C

ontr

ol

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 48

Mon

itorin

g an

d C

ontr

ol

Page 13: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Proj

ect R

equi

rem

ents

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Succ

essf

ul T

ips:

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 51

Req

uire

men

ts M

anag

emen

t

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 52

Som

e Pe

ople

Bel

ieve

Tha

t ...

Page 14: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

The

Fact

Is ..

.

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Con

figur

atio

n M

anag

emen

t

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 55

Con

figur

atio

nId

entif

icat

ionC

hang

eM

anag

emen

tB

asel

ine

and

Inte

grity

Con

trol C

onfig

urat

ion

Aud

its a

nd R

evie

w

Stat

usA

ccou

ntin

gC

onfig

urat

ion

Man

agem

ent

Plan

ning

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 56

Dis

cipl

ine

Que

stio

n

A

nsw

er

Page 15: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Cha

nge

Man

agem

ent F

low

App

rove

/Rej

ect

Ana

lyze

Est

imat

eR

ecom

men

dA

utho

rize

Impl

emen

t

Con

trol/S

tora

ge

Ver

ify

App

rove

Aut

horiz

e

Bas

elin

e

Eng

inee

ring,

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ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

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All

right

s re

serv

ed.

Pag

e 59

Eng

inee

ring,

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ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Pag

e 60

Proc

ess

and

Prod

uct Q

ualit

y A

ssur

ance

The

valu

e of

QA

is th

at it

pro

vide

s an

inde

pend

ent v

iew

of p

roje

ctac

tiviti

es, p

roce

ss, a

nd p

rodu

ct

Page 16: Leveraging quality for competitive advantage

Eng

inee

ring,

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ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Qua

lity

Ass

uran

ce R

espo

nsib

ilitie

s

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Mea

sure

men

t and

Ana

lysi

s

Eng

inee

ring,

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ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Pag

e 63

Mea

sure

men

t Pro

cess

Iden

tify

Scop

eD

efin

e Pr

oced

ure

Col

lect

Dat

a

Ana

lyze

Dat

aTa

ke A

ctio

nsIm

prov

e Pr

oces

s

Eng

inee

ring,

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ratio

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nd T

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olog

y |I

nfor

mat

ion

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nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Pag

e 64

Exam

ple

of P

roje

ct M

easu

res

Page 17: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

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nolo

gy

Cop

yrig

ht ©

2006

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ing.

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right

s re

serv

ed.

Bus

ines

sVa

lue

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inee

ring,

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ratio

ns a

nd T

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olog

y |I

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mat

ion

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nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.M

ovin

g Fr

om L

evel

2 to

Lev

el 3

Eng

inee

ring,

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ratio

ns a

nd T

echn

olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Pag

e 67

Com

paris

on B

etw

een

Leve

l 2 a

nd 3

Eng

inee

ring,

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ratio

ns a

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olog

y |I

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mat

ion

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nolo

gy

Cop

yrig

ht ©

2006

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All

right

s re

serv

ed.

Pag

e 68

CM

MI L

evel

3

Page 18: Leveraging quality for competitive advantage

Eng

inee

ring,

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ratio

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nd T

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y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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right

s re

serv

ed.

Impl

emen

t Lev

el 3

Pro

cess

es

Eng

inee

ring,

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ratio

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Impl

emen

t Lev

el 3

Pro

cess

es

Eng

inee

ring,

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ratio

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

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serv

ed.

Pag

e 71

Org

aniz

atio

nal P

roce

ss F

ocus

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inee

ring,

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y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 72

CM

MI a

nd B

usin

ess

Goa

ls

Task

Proc

ess

Impr

ovem

ent P

lan

Org

aniz

atio

n’s

Bus

ines

s G

oals

CM

MI

Cur

rent

Pro

cess

Cap

abili

ty

Trai

ning

Rev

iew

s

Impl

emen

tatio

n

Mea

sure

men

ts

Data are used to verify improvement results

Page 19: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

right

s re

serv

ed.

Org

aniz

atio

nal P

roce

ss D

efin

ition

Eng

inee

ring,

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ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Org

aniz

atio

n’s

Stan

dard

Pro

cess

es

Eng

inee

ring,

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ratio

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nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Pag

e 75

Org

aniz

atio

nal P

roce

ss A

sset

s

Eng

inee

ring,

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ratio

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Pag

e 76

Org

aniz

atio

n’s

Mea

sure

men

t Rep

osito

ry

Page 20: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Proc

ess

Ass

ets

Libr

ary

(PA

L)

Eng

inee

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Ope

ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Doc

umen

tatio

n

Eng

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ring,

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ratio

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Pag

e 79

Org

aniz

atio

nal T

rain

ing

Eng

inee

ring,

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ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 80

Trai

ning

Nee

ds a

nd P

lan

Trai

ning

Effe

ctiv

enes

sFe

edba

ck

Page 21: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

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mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

right

s re

serv

ed.

Prov

idin

g Tr

aini

ng

Eng

inee

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ratio

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Inte

grat

ed P

roje

ct M

anag

emen

t

Eng

inee

ring,

Ope

ratio

ns a

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olog

y |I

nfor

mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Pag

e 83

Org

aniz

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n’s

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dard

Pro

cess

es

Eng

inee

ring,

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ratio

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

right

s re

serv

ed.

Pag

e 84

Doc

umen

tTh

eIT

Pla

n

Mon

itor W

ork

and

Res

olve

Issu

es

Coo

rdin

ate

Crit

ical

Dep

ende

ncie

sR

evie

wW

ork

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ucts

Man

age

Inte

rgro

up is

sues

Con

duct

Tech

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lIn

terc

hang

es

Cus

tom

erR

equi

rem

ents

Page 22: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

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mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

right

s re

serv

ed.

Prod

uct I

nteg

ratio

n

Eng

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ratio

ns a

nd T

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olog

y |I

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mat

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Tech

nolo

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Cop

yrig

ht ©

2006

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serv

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Prod

uct I

nteg

ratio

n

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ratio

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olog

y |I

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mat

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Tech

nolo

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Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Pag

e 87

Ris

k M

anag

emen

t

Eng

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ratio

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mat

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Cop

yrig

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2006

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right

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serv

ed.

Pag

e 88

CC

1209

1081

.ppt

Ris

k or

Issu

e?

Pre

vent

ive

actio

n is

che

aper

than

cor

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ive

actio

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reve

ntiv

e ac

tion

is c

heap

er th

an c

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tion

Ris

k is

som

ethi

ng th

at h

as n

ot y

et o

ccur

red

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uire

spr

even

tive

actio

n

Issu

e is

som

ethi

ng a

lread

y oc

curre

dR

equi

res

corr

ectiv

eac

tion

Page 23: Leveraging quality for competitive advantage
Page 24: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

echn

olog

y |I

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mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Verif

icat

ion

Eng

inee

ring,

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ratio

ns a

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

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All

right

s re

serv

ed.

Valid

atio

n

Eng

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ratio

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 95

Bus

ines

sVa

lue

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inee

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ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

Boe

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All

right

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serv

ed.

Pag

e 96

Qua

ntita

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Proc

ess

Man

agem

ent

Page 25: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Softw

are

Qua

lity

Man

agem

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Eng

inee

ring,

Ope

ratio

ns a

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olog

y |I

nfor

mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Cor

e m

easu

res

are

inre

d

Stat

istic

al P

roce

ss C

ontr

ol

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

nfor

mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

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serv

ed.

Pag

e 99

Cor

rela

tion

Bet

wee

n Q

PM a

nd S

QM

Eng

inee

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Ope

ratio

ns a

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olog

y |I

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mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

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serv

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Pag

e 10

0

Exam

ple:

Impr

ove

Proj

ect E

stim

ates

Page 26: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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olog

y |I

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mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

right

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serv

ed.

Softw

are

Estim

ates

Schedule Variation

Over estimates Under estimates

Impr

ovem

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n Pr

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imat

es

Sou

rce:

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U D

ata

colle

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180

pro

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004

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mat

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Cop

yrig

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2006

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Sou

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004

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ion

Tech

nolo

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Cop

yrig

ht ©

2006

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serv

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Pag

e 10

3S

ourc

e: C

MU

Dat

a co

llect

ed fr

om 1

80 p

roje

cts

-200

4

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Cop

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2006

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All

right

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serv

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Pag

e 10

4

Prod

uct L

ines

: Max

imiz

e B

enef

its

Page 27: Leveraging quality for competitive advantage

Eng

inee

ring,

Ope

ratio

ns a

nd T

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y |I

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mat

ion

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nolo

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Cop

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2006

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right

s re

serv

ed.Red

uce

Cos

t = In

crea

se S

oftw

are

Reu

se

Percent of Software reuse

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rce:

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180

pro

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004

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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ing.

All

right

s re

serv

ed.

Bus

ines

sVa

lue

Eng

inee

ring,

Ope

ratio

ns a

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y |I

nfor

mat

ion

Tech

nolo

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Cop

yrig

ht ©

2006

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All

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serv

ed.

Pag

e 10

7

Beh

avio

r Of H

ighe

r Lev

els

Org

aniz

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n

Eng

inee

ring,

Ope

ratio

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y |I

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

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All

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serv

ed.

Pag

e 10

8

Bus

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ard

Page 28: Leveraging quality for competitive advantage

Eng

inee

ring,

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ratio

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nd T

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y |I

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mat

ion

Tech

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Cop

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2006

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serv

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Def

ect P

reve

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n

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mat

ion

Tech

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gy

Cop

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ht ©

2006

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serv

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Rework Effort

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inee

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olog

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mat

ion

Tech

nolo

gy

Cop

yrig

ht ©

2006

Boe

ing.

All

right

s re

serv

ed.

Pag

e 11

1

Tech

nolo

gy C

hang

e M

anag

emen

t

Eng

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ring,

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ion

Tech

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Cop

yrig

ht ©

2006

Boe

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All

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serv

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Pag

e 11

2

Proc

ess

Cha

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Man

agem

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Page 29: Leveraging quality for competitive advantage
Page 30: Leveraging quality for competitive advantage