Interpersonal Skills In a

Gang Related EnvironmentSession 1

The overall aim of this unit is to:

Give the learner a toolkit for effective intervention and communication in a gang related environment

1) Understand the principles of emotional intelligence in a gang related environment

2) Understand how to apply different methods of relationship building in a gang related environment

3) Analyse relationships, interactions and conversations using transactional analysis (TA)

4) Understand the significance of language and semiotics to gangs and gang members

LO 1Understand the principles of emotional intelligence in a gang related environment

• The Learner Can:

• 1.1 describe the principles of emotional intelligence

• 1.2 reflect on the use of emotional intelligence in situations related to gang environment

LO2Understand how to apply different methods of relationship building in a gang related Environment

• 2.1 Identify different methods of relationship building in a gang related environment

• 2.2 explain the importance of trust and respect in negotiating and changing boundaries in a gang related environment

• 2.3 evaluate the appropriateness of using different methods of relationship building in a gang related environment

• 2.4 reflect on methods of relationship building in a gang related environment

LO 3Analyse relationships, interactions and conversations using transactional analysis (TA)

• 3.1 describe the key concepts of transactional analysis

• 3.2 describe the use of TA insights to improve communication and to build positive relationships in a gang related environment

• 3.3 analyse conversations in a gang related environment using TA

• 3.4 define situational literacy

• 3.5 reflect on situational literacy in a gang related environment

LO 4Understand the significance of language and semiotics to gangs and gang members

• The Learner can:

• 4.1 describe key aspects of language, body language and visible signs in a gang related environment

• 4.2 explain the implications of language, body language, and visible signs in a gang related environment

Assessments

•The tasks for this unit

Some weird facts about theEnglish Language• 1 It’s a mongrel language

• 2 it’s mainly a Germanic Language pronounced in a

French way

• 3 That’s why we have spelling problems

• 4 It’s also why we have swear words

• 5 There are over 700,000 words in the English

Language

• 6 The average person is thought to use between 500

and 1,000 words in a week

• 7 It is thought that someone educated to degree

level has a vocabulary of around 15,000 words

Effective communication

•EXERCISE – ROBOT WRITER

The Communication Model (Nelson-Jones, 1993)

•Sender -> encodes -> message -> decodes -> receiver

•But, let’s just think about this process…and consider it in relation to possible different ‘lenses’ (eg gender, race, culture, ability, religion, sexual orientation etc)

Communicating between people

• Body messages/movements (face and other parts)

• Touch messages (involves physical contact)

• Voice messages (re how you talk ie loudly or softly)

• Verbal messages (re what you say and how you express feelings)

• Action messages (what you do rather than what or how you say it)

Language is only part of the process, because other things can matter too eg Proximity

Things to bear in mind about language• People are hardwired to be sceptical about

what they are told.

• Almost every word has a dual impact: it carries meaning and feeling: it is both rational and emotional.

Words can have different meanings for different people at different times.

Consider the impact of the following words

White Feminine Dark Good Bad

Foreign Family Special Rich Mean

Perception

• People’s perceptions differ ----- “no brainer”

Perception Exercise…Police Description

All descriptions must be in words not numbers

Police Description

Accent

Build

Clothes & Appearance

Hair Colour

Height

Age Group

Class/background

Language register

• We use different language styles (language registers) when we adapt to different situations. The 5 major language styles are:

Language Styles Right Response

Intimate Family and close friends

Casual Friends and close colleagues

Consultative Giving/receivingadvice/expertise

Formal Business & work situations, meetings, reporting, recommendations

Frozen Writing with precision for the record eg contracts